Senior Microsoft 365 Copilot Strategy & Governance Lead – Enterprise Customer Engineer & AI Extensibility Specialist

About brighthush and the Future of Work

brighthush is a forward‑thinking technology partner that empowers organizations to unlock the full potential of the Microsoft 365 ecosystem. With a focus on digital workplace transformation, we help clients navigate the complexities of cloud adoption, AI integration, and data governance. Our mission is simple: deliver measurable business value through innovative solutions that are secure, compliant, and scalable. As the world of work evolves, brighthush is at the forefront of redefining productivity with Microsoft 365 Copilot, the next generation of AI‑powered collaboration tools.

Why This Role Matters

Microsoft 365 Copilot is reshaping how teams create, collaborate, and make decisions. As a trusted advisor, you will guide enterprise customers through the entire journey—from strategy and governance to extensibility and adoption—ensuring they realize the maximum ROI while maintaining a robust security posture. Your expertise will shape the way organizations harness AI responsibly, turning data into actionable insights and automating routine tasks at scale.

Key Responsibilities

• Strategic Leadership: Own end‑to‑end Copilot strategy engagements for small, medium, and large enterprises. Facilitate workshops, executive briefings, and governance reviews that align AI initiatives with business objectives.
• Governance & Risk Management: Design AI governance frameworks, operating models, and best‑practice playbooks. Lead assessments of security, compliance, identity, and information protection controls to support Copilot deployments.
• Architecture & Extensibility: Architect secure, scalable Copilot solutions using Copilot Studio, custom agents, Graph connectors, plugins, APIs, and Power Platform integrations. Provide guidance on grounding, retrieval patterns, semantic indexing, and enterprise AI solution design.
• Adoption & Change Management: Develop adoption roadmaps, success metrics, use‑case prioritization frameworks, and value‑realization strategies. Champion change management initiatives that drive user adoption and maximize business impact.
• Operational Excellence: Establish lifecycle management models for Copilot, including monitoring, governance, risk management, and continuous optimization. Ensure seamless integration with existing Microsoft 365 services such as Teams, SharePoint, OneDrive, and Exchange.
• Stakeholder Engagement: Deliver executive briefings, technical workshops, and architectural guidance to both business and technical stakeholders. Translate complex technical concepts into clear, actionable recommendations.

Essential Qualifications

• 10+ years of experience in enterprise technology consulting, solution architecture, cloud engineering, or digital workplace transformation.
• 5+ years focused on Microsoft Copilot and generative AI—including strategy, implementation, governance, and enterprise enablement.
• Deep expertise in Microsoft 365 Copilot architecture, grounding mechanisms, Microsoft Graph integration, semantic indexing, and enterprise deployment considerations.
• Proven track record leading Copilot strategy, governance, readiness, and adoption engagements for large enterprises.
• Strong understanding of enterprise AI governance frameworks, responsible AI principles, risk management, and AI operating models.
• Experience conducting technical assessments, permissions reviews, and information architecture evaluations to support Copilot deployments.
• Expertise in developing adoption strategies, change management plans, and user enablement programs that deliver measurable business value.
• Proficiency in designing and implementing Copilot extensibility solutions—Copilot Studio, custom agents, declarative agents, Graph connectors, plugins, APIs, and Power Platform integrations.
• Strong consulting, stakeholder management, presentation, and communication skills with the ability to influence decisions across multiple organizational levels.
• Experience working in regulated industries with stringent security, privacy, and compliance requirements is highly desirable.
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified, Security, Compliance, Identity, Azure, Copilot, AI, or Solution Architect) are strongly preferred.

Preferred Qualifications & Technical Proficiency

• Advanced knowledge of Copilot Architecture (Copilot Studio, Azure AI Studio, AI Builder).
• Expertise in AI Agent Systems—orchestration, retrieval‑augmented generation (RAG), multi‑agent design patterns.
• Proficiency with Extensibility Tools—Custom Connectors, Plugins, Power Platform integration, Azure OpenAI.
• Strong grasp of M365 Integration—Outlook, Word, Excel, Teams, SharePoint, Graph API.
• Experience with Cloud & Data Architecture—Azure AI Foundry, Dataverse, Azure Functions, Logic Apps.
• Deep understanding of Governance & Adoption—Responsible AI, usage controls, change enablement, end‑user training frameworks.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Senior Customer Engineer, you will:

• Lead high‑impact projects that shape the future of AI in the enterprise.
• Collaborate with cross‑functional teams—including product, research, and security—to stay ahead of emerging trends.
• Earn advanced Microsoft certifications and industry credentials.
• Participate in internal knowledge‑sharing forums and external conferences.
• Progress into leadership roles such as Principal Solution Architect, Director of AI Strategy, or Chief Technology Officer.

Work Environment & Company Culture

brighthush fosters a culture of curiosity, collaboration, and accountability. Our values—innovation, integrity, impact, and inclusion—guide every decision. You will work in a flexible, hybrid environment that supports work‑life balance while encouraging teamwork and mentorship. We celebrate diversity and empower employees to bring their authentic selves to work.

Compensation, Perks, and Benefits

Competitive salary range: $95,000 – $110,000 per year. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision coverage for you and your family.
• 401(k) plan with company match.
• Paid time off, paid parental leave, and volunteer days.
• Employee Assistance Program (EAP) for counseling and coaching.
• Life insurance and business travel accident insurance.
• Access to continuous learning resources, including Microsoft Learn, internal workshops, and conference sponsorships.
• Flexible work arrangements and a modern, collaborative office space.

Join brighthush – Apply Today

If you are passionate about driving AI adoption, building secure and scalable solutions, and partnering with enterprise leaders to transform their digital workplaces, we want to hear from you. Bring your expertise, curiosity, and leadership to brighthush and help shape the next wave of productivity.