Senior Multilingual Customer Success Specialist – Danish & English Fluency – Global Career in Portugal – Champion Customer Experience at brighthush – Leading HR Technology Innovator – Remote Friendly

About brighthush – The Language‑Tech Trailblazer of Tomorrow

brighthush is more than a company; it’s a global movement that redefines how talent, technology, and language converge to create recruitment experiences that feel personal, inclusive, and effortless. With a footprint that spans Europe, the Americas, and Asia, we empower organizations to connect with candidates and clients in a way that feels human‑centric and truly seamless. Our mission is simple yet powerful: to make every conversation count, no matter where you are or what language you speak.

Founded on the belief that language is the bridge between people and opportunity, brighthush has built a suite of AI‑driven tools that translate, localize, and personalize every interaction. From automated interview scheduling to real‑time translation of candidate profiles, our platform is trusted by Fortune 500 companies, fast‑growth startups, and public sector agencies alike. We’re not just a technology provider; we’re a partner that walks with our clients through every stage of the hiring journey.

Why This Role Is a Game‑Changer

We’re on the lookout for a Danish‑native Customer Success Specialist who can fluently converse in Danish and comfortably communicate in English (B2 level or higher). This isn’t just a support role; it’s a passport to an international adventure, a chance to shape the future of HR technology, and an opportunity to create memorable experiences for customers worldwide.

Location: Portugal – You must be living in Portugal or be willing to relocate. brighthush will handle your relocation: flight, airport welcome, accommodation, and even Portuguese lessons, so you can focus on delivering exceptional support.

Your Impact on Customers and Product

As a Senior Multilingual Customer Success Specialist, you will be the voice of brighthush in the Danish market. Your day‑to‑day interactions will directly influence customer satisfaction, product adoption, and ultimately the success of our clients. By turning challenges into opportunities, you’ll help shape the next generation of features and ensure that our platform truly feels local to every user.

Key Responsibilities

Customer Interaction & Support Excellence

• Handle inbound support tickets, live chats, and phone calls from Danish‑speaking customers.
• Provide timely, accurate, and empathetic resolutions that exceed expectations.
• Document all interactions in our CRM with clear, concise notes for future reference.
• Follow up on unresolved issues to ensure closure and customer delight.

Issue Escalation & Cross‑Functional Collaboration

• Identify complex issues and collaborate with cross‑functional teams (product, engineering, sales).
• Drive solutions that not only solve the problem but also improve the overall customer journey.
• Participate in weekly stand‑ups to share insights and align on priority tickets.
• Act as a liaison between Danish customers and the global support squad.

Knowledge Base Management & Content Creation

• Contribute to and maintain a comprehensive Danish knowledge base.
• Translate and update articles to keep information current and accessible.
• Propose new content based on recurring customer questions.
• Ensure that all documentation follows brand voice and quality standards.

Feedback Loop & Product Improvement

• Gather customer insights, report trends, and recommend product improvements.
• Act as a customer advocate within the organization.
• Participate in beta testing new features and provide structured feedback.
• Help prioritize roadmap items based on real‑world impact.

Process Improvement & Efficiency

• Participate in continuous improvement initiatives.
• Suggest ways to streamline workflows and reduce response times.
• Champion the adoption of new tools that enhance support efficiency.
• Document best practices and share them with the team.

Team Collaboration & Knowledge Sharing

• Work closely with the global support squad.
• Share best practices and participate in regular knowledge‑sharing sessions.
• Mentor new hires and help them onboard quickly.
• Encourage a culture of continuous learning and curiosity.

Performance Metrics & Continuous Growth

• Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and ticket volume targets.
• Maintain a high quality score on support tickets, ensuring accuracy and completeness.
• Contribute to team goals and quarterly objectives.
• Track personal growth metrics and set development goals.

Essential Qualifications – What We Expect From You

• Danish Fluency: Native proficiency in Danish, both written and spoken.
• English Proficiency: Strong command of English (B2 or higher), enabling clear communication with international teammates and stakeholders.
• Customer‑Centric Mindset: Demonstrated empathy, patience, and professionalism in customer‑facing roles.
• Technical Curiosity: Comfortable navigating new software, CRM systems, and support tools; quick learner.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Player: Excellent interpersonal skills, collaborative spirit, and a willingness to share knowledge.
• Problem‑Solving Aptitude: Ability to diagnose issues, think critically, and propose effective solutions.
• Time Management: Ability to juggle multiple tickets while maintaining high quality and meeting deadlines.

Preferred Qualifications – Bonus Points

• Prior experience in a customer support or help‑desk role, preferably in a SaaS or tech company.
• Experience with ticketing platforms such as Zendesk, Freshdesk, or similar.
• Basic understanding of Portuguese – bonus points for those who can pick up the language quickly.
• Previous exposure to multicultural teams or international projects.
• Knowledge of HR technology or recruitment software.
• Experience with data analysis or reporting tools.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and professional communication in both Danish and English.
• Problem‑Solving Skills: Ability to diagnose issues, think critically, and propose effective solutions.
• Customer Empathy: A genuine desire to help customers succeed and a knack for turning challenges into positive experiences.
• Tech Savvy: Comfortable with CRM systems, knowledge bases, and collaboration tools; eager to learn new technologies.
• Growth Mindset: Open to feedback, continuous improvement, and professional development opportunities.
• Time Management: Ability to juggle multiple tickets while maintaining high quality and meeting deadlines.
• Analytical Thinking: Ability to interpret data and translate insights into actionable recommendations.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we’re committed to nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, support best practices, and soft‑skill development.
• Clear career pathways – potential progression to Senior Support Specialist, Team Lead, or Product Support Manager.
• Cross‑functional projects that expose you to product management, engineering, and sales.
• Annual learning budget for courses, certifications, or conferences.
• Opportunities to lead initiatives that shape the support experience.
• Access to a global network of professionals and thought leaders.

Work Environment & Culture at brighthush – Where You’ll Thrive

We pride ourselves on a culture that values diversity, collaboration, and innovation. You’ll find:

• Open communication channels – everyone’s voice matters.
• Inclusive team events – virtual coffee chats, hackathons, and cultural celebrations.
• Flexible working hours and remote‑friendly policies.
• A supportive leadership team that champions your growth and well‑being.
• Access to a vibrant community of professionals across Europe and beyond.
• Regular town‑hall meetings to keep the entire organization aligned.
• Celebrations of milestones, both personal and company‑wide.

Compensation, Perks, and Benefits – What You’ll Receive

While specific salary details are tailored to experience and market conditions, you can expect a competitive package that includes:

• Base salary aligned with industry standards for customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction and support metrics.
• Comprehensive relocation package – flight, airport welcome, accommodation, and Portuguese lessons.
• Health and wellness benefits – medical insurance, gym membership discounts, and mental health support.
• Paid time off, including public holidays and additional vacation days.
• Employee referral program and annual incentive trips.
• Access to a modern, fully equipped office in Lisbon (or remote work options).
• Monthly stipend for home‑office setup if you choose to work remotely.
• Annual professional development stipend for courses, certifications, or conferences.

Why Join brighthush? – The Brighter Side of Your Career

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values your voice, nurtures your growth, and celebrates your successes. You’ll:

• Work with a passionate, diverse team dedicated to making a difference.
• Be part of a company reshaping the future of HR technology.
• Enjoy a supportive relocation experience that turns a move into an adventure.
• Benefit from continuous learning and clear career progression.
• Experience a culture that balances professionalism with fun – think beach barbecues, surf lessons, and cultural events.
• Have the freedom to innovate and influence the support experience.
• Build a network of global peers who share your passion for language and technology.

Ready to Take the Leap? – Your Next Chapter Starts Here

If you’re a Danish‑native, English‑proficient, customer‑first professional ready to relocate to Portugal and grow with a global, multicultural team, we want to hear from you. Bring your passion for service, your curiosity for technology, and your desire to make a real impact.

Submit your application today – send your CV in English and let’s start this exciting journey together at brighthush.

How to Apply – Join the brighthush Family

Click the link below to submit your application and receive detailed information about the role and the next steps. Remember, you must be a resident of an EU country and ready to relocate to Portugal.