Senior Non‑Qualified Defined Contribution Customer Success Manager – Remote, USA – Strategic Advisor & Growth Champion for Retirement Benefits at brighthush

About brighthush

brighthush is a trailblazing cloud‑based human capital technology firm that empowers organizations worldwide to deliver world‑class HR and financial solutions. With a global footprint and a culture rooted in innovation, collaboration, and customer obsession, brighthush is redefining how businesses manage and grow their workforce benefits. Our mission is simple: to help our clients unlock the full potential of their people by providing intuitive, data‑driven platforms that streamline operations, enhance compliance, and elevate employee experience.

Why This Role Matters

As the retirement landscape evolves, non‑qualified defined contribution plans are becoming a cornerstone of executive compensation strategies. The Senior Non‑Qualified Defined Contribution Customer Success Manager will be the linchpin that connects our cutting‑edge technology, deep regulatory expertise, and client‑centric approach. You will shape the future of retirement benefits, drive revenue growth, and ensure our clients’ plans are compliant, competitive, and aligned with their business objectives.

Key Responsibilities

• Subject Matter Authority: Serve as the go‑to expert on non‑qualified retirement plan regulations, compliance requirements, and industry best practices. Translate complex regulatory language into actionable insights for executive leaders.
• Market Intelligence: Continuously monitor market trends, legislative updates, and emerging technologies in the non‑qualified benefits space. Provide timely, data‑driven recommendations to product, technology, and sales teams.
• Strategic Partnerships: Collaborate with product and technology leaders to identify and prioritize future investment opportunities that will expand our non‑qualified offerings and drive revenue growth.
• Solution Selling: Prepare and deliver compelling non‑qualified solutions and strategies during new client sales meetings, positioning brighthush as the preferred partner for complex retirement benefits.
• Implementation Leadership: Define and articulate non‑qualified plan needs during new plan implementations, ensuring alignment with client goals and regulatory requirements.
• Training & Enablement: Design and facilitate training programs for internal colleagues, building a strong foundation of non‑qualified plan and legislative knowledge across the organization.
• Risk Management: Anticipate, identify, and communicate risks related to non‑qualified plan design. Advise on best practices, delivery models, and participant education to mitigate exposure.
• Process Optimization: Continuously measure and improve operational processes related to non‑qualified plan administration. Champion adoption of operational improvement measures across teams.

Essential Qualifications

• Minimum 5 years of hands‑on experience in non‑qualified defined contribution plan administration.
• Minimum 5 years of experience managing high‑value client relationships in the retirement benefits space.
• Deep technical knowledge of stock and non‑qualified deferred compensation plan design, including a robust understanding of IRC 409A and related regulatory frameworks.
• Proven project management and organizational skills, with a track record of juggling multiple priorities in a fast‑paced environment.
• Exceptional communication and relationship‑building skills, capable of influencing stakeholders at all levels—from C‑suite executives to front‑line HR professionals.
• Demonstrated ability to achieve business objectives and contribute to organizational goals, with measurable results in revenue growth, client satisfaction, or operational efficiency.
• Experience leading initiatives and participating in strategic planning efforts, with a focus on long‑term value creation.
• Strong analytical mindset, able to anticipate client needs based on retirement plan expertise and market insights.
• Experience working with third‑party vendor platforms and integrating them into a unified client experience.
• Valid work authorization in the United States, with no current or future need for visa sponsorship.

Preferred Qualifications

• Advanced certifications in retirement plan design (e.g., Certified Retirement Counselor, Certified Compensation Professional).
• Experience in a SaaS‑based HR technology environment, with a deep understanding of cloud platforms and data analytics.
• Prior exposure to executive compensation consulting or advisory services.
• Fluency in multiple languages, enhancing communication with a diverse client base.

Core Skills & Competencies

• Regulatory & Compliance Expertise
• Strategic Thinking & Visioning
• Client Relationship Management
• Project & Program Management
• Data Analysis & Insight Generation
• Cross‑Functional Collaboration
• Training & Knowledge Transfer
• Risk Assessment & Mitigation
• Process Improvement & Automation
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of retirement benefits.
• Mentor junior team members and build a high‑performing customer success culture.
• Participate in cross‑functional strategy sessions, influencing product roadmaps and go‑to‑market plans.
• Access continuous learning resources, including industry conferences, webinars, and internal knowledge hubs.
• Earn performance‑based promotions to Director or VP roles within the Customer Success organization.

Work Environment & Culture

brighthush thrives on a culture of transparency, curiosity, and collaboration. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and product demos.
• Real‑time collaboration tools (Slack, Teams, Confluence).
• Monthly virtual coffee chats to foster community.
• Annual in‑person retreats for team building and strategy alignment.

We celebrate diversity, champion inclusion, and encourage every voice to be heard. Your ideas will directly influence product development, client success, and company strategy.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to client satisfaction, revenue growth, and operational excellence.
• Health, dental, and vision coverage starting on day one.
• Well‑being programs, including mental health resources, fitness stipends, and mindfulness sessions.
• 401(k) retirement plan with company matching.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Parental leave policies that support new parents.
• Continuing education stipend for professional development and certifications.
• Remote work flexibility with optional office hubs for collaboration.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to elevate your career and make a tangible impact on the retirement benefits landscape? Submit your application through the link below. We look forward to exploring how your expertise can help brighthush continue to innovate and deliver exceptional value to our clients.