Senior Paralegal & Customer Success Champion – LegalTech SaaS Innovator Driving Client Satisfaction, Legal Excellence, and Product Adoption at brighthush

About brighthush

In the rapidly evolving landscape of legal technology, brighthush stands as a beacon of innovation and customer-centricity. We are a fully remote-first, high-growth LegalTech company that fuses deep legal expertise with cutting‑edge software to deliver secure, scalable, and user‑friendly solutions for businesses worldwide. Our mission is simple yet powerful: empower organizations to navigate the digital age with confidence, compliance, and speed.

From streamlining contract creation to automating compliance workflows, brighthush is redefining how legal services are delivered. We believe that technology should amplify human expertise, not replace it. That’s why we invest heavily in our people, our culture, and our commitment to continuous learning. If you are passionate about law, technology, and creating exceptional customer experiences, you will find a home where your skills can truly shine.

Role Overview

We are looking for a dynamic Paralegal & Customer Success Champion who thrives at the intersection of legal drafting, client communication, and technical support. In this hybrid role, you will be the linchpin that ensures our customers receive accurate, compliant legal documents while feeling supported and valued throughout their journey with brighthush. Your work will directly influence customer satisfaction, retention, and the overall quality of our service offering.

Why This Role Matters

• Bridges the gap between legal precision and user experience.
• Ensures that every client interaction reflects brighthush’s commitment to excellence.
• Contributes to product improvement by gathering real‑world feedback.
• Supports the growth of our customer base by turning inquiries into lasting relationships.

Key Responsibilities

Legal Drafting & Review

• Draft, edit, and customize legal agreements to meet each client’s unique requirements.
• Collaborate with the Legal & Product teams to ensure all documents align with regulatory standards and product capabilities.
• Perform thorough reviews of client‑submitted documents, flagging potential risks and recommending actionable changes.
• Maintain a library of reusable clauses and templates that can be quickly adapted for new contracts.
• Stay current on evolving legal trends, data privacy regulations, and industry best practices to keep our offerings compliant and forward‑looking.

Customer Service & Success

• Serve as the primary point of contact for clients seeking guidance on legal matters, product usage, or account setup.
• Respond to inquiries via email, chat, and phone with a tone that is both professional and approachable.
• Track and resolve customer issues in our CRM, ensuring timely follow‑up and closure.
• Proactively identify upsell or cross‑sell opportunities based on client needs and usage patterns.
• Conduct onboarding sessions and product walkthroughs to help clients maximize value from our platform.

Technical Setup & Integration Support

• Assist clients in connecting their source‑code management platforms to our system.
• Validate integration configurations, troubleshoot errors, and document solutions.
• Coordinate with the Engineering team to resolve technical roadblocks that impact client workflows.
• Document integration best practices and create knowledge‑base articles for both clients and internal teams.

Sales Enablement & Lead Engagement

• Engage with prospective customers during the early stages of the sales funnel.
• Provide detailed product demonstrations, answer legal and compliance questions, and help prospects understand the value proposition.
• Collaborate with the Sales team to refine messaging and improve conversion rates.
• Prepare customized proposals and legal documentation for high‑value prospects.

Report Drafting & Analysis

• Compile and analyze data from client interactions to produce actionable reports.
• Present findings to stakeholders, highlighting trends, pain points, and opportunities for improvement.
• Use insights to inform product roadmap and customer success strategies.
• Develop dashboards and key performance indicators (KPIs) that track customer health and legal compliance metrics.

Essential Qualifications

• Bachelor’s degree in Law, Legal Studies, or a related field.
• Minimum of 2 years experience in a paralegal, legal assistant, or customer success role.
• Strong command of English (written and spoken); proficiency in Dutch is a plus.
• Demonstrated ability to draft clear, concise, and compliant legal documents.
• Experience working in a SaaS or LegalTech environment is highly desirable.
• Proficiency with modern collaboration tools (Google Workspace, Microsoft 365, Slack).
• Excellent organizational skills and meticulous attention to detail.
• Comfortable working in a remote, fast‑paced environment with minimal supervision.

Preferred Qualifications

• LegalTech or fintech background, with familiarity in software escrow or digital compliance.
• Experience with CRM systems (e.g., HubSpot, Salesforce) and ticketing platforms.
• Knowledge of contract lifecycle management (CLM) tools.
• Previous exposure to technical support or integration tasks.
• Fluency in additional languages (e.g., French, Spanish) is a bonus.
• Certifications in project management, legal technology, or customer success.

Skills & Competencies

• Analytical thinking and problem‑solving aptitude.
• Strong communication skills, both verbal and written.
• Customer‑first mindset with a passion for delivering exceptional service.
• Ability to multitask and prioritize in a fast‑paced, remote environment.
• Team player who thrives in cross‑functional collaboration.
• Adaptability to evolving processes, tools, and client needs.
• Proactive learning attitude and curiosity about emerging legal tech trends.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Paralegal & Customer Success Champion, you will have the chance to:

• Progress into senior legal roles, such as Legal Project Manager or Compliance Lead.
• Transition into product management or customer success leadership positions.
• Participate in continuous learning programs, including legal workshops, SaaS certifications, and leadership training.
• Attend industry conferences, webinars, and networking events to broaden your professional network.
• Contribute to the development of new features and services based on customer insights.
• Mentor junior team members and lead cross‑functional initiatives.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, transparency, and innovation. Our culture is built on:

• Open communication channels – we encourage feedback and idea sharing at all levels.
• Inclusive teamwork – diverse perspectives are celebrated and leveraged for better solutions.
• Continuous improvement – we embrace experimentation and data‑driven decision making.
• Work‑life balance – flexible hours, generous vacation policy, and wellness resources.
• Community impact – we support pro‑bono initiatives and volunteer opportunities.
• Celebration of achievements – regular virtual team events, recognition programs, and milestone celebrations.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary aligned with industry standards for LegalTech roles.
• Performance‑based bonuses tied to customer satisfaction metrics and project milestones.
• Equity options to share in brighthush’s growth and success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and fully remote setup, with occasional in‑office meet‑ups in major hubs.
• Paid parental leave, mental health days, and a generous vacation policy.
• Access to a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.

How to Apply

We’re excited to hear how you can contribute to brighthush’s mission. Please submit a cover letter that addresses the following:

• Why you’re passionate about the intersection of law, technology, and customer success.
• Specific examples of how you’ve drafted legal documents or resolved client issues in a fast‑paced environment.
• How you envision growing within brighthush and adding value to our team.

Send your application to [email protected]. We welcome submissions in English or Dutch. Let us know how you see yourself shaping the future of LegalTech at brighthush.

We look forward to exploring the possibilities with you!