Senior Pet Nutritionist & Customer Success Specialist – Veterinary‑Science‑Backed, Personalized Wellness Champion, Sales Growth Leader, and Long‑Term Relationship Builder for brighthush – Remote, North America

About brighthush

brighthush is more than a pet‑food brand; it is a global movement that fuses rigorous scientific research with the gentle touch of nature to craft meals that dogs and cats truly love. Our mission is simple yet transformative: empower pet parents worldwide with evidence‑based nutrition tools so every animal can thrive on a diet as unique as they are. From state‑of‑the‑art research labs to intuitive digital platforms, brighthush is redefining pet care one meal at a time.

At the heart of our innovation lies the brighthush Genius App, a real‑time feeding companion that delivers personalized feeding plans, health insights, and coaching—all backed by the latest veterinary science. When you join brighthush, you become part of a vibrant community of nutritionists, scientists, and pet lovers dedicated to improving animal health across the globe.

Position Overview

As a Senior Pet Nutritionist & Customer Success Specialist, you will be the frontline advocate for pet parents across North America. Your role blends expert customer support with deep knowledge of pet nutrition to drive sales, elevate satisfaction, and help pets reach their healthiest selves. You’ll guide owners through personalized feeding plans, recommend the right products, and nurture long‑term relationships that keep families coming back.

Why This Role Matters

In a world where pet owners are increasingly seeking science‑backed solutions, your expertise will be the bridge between cutting‑edge research and everyday feeding practices. You’ll not only answer questions and solve problems but also inspire confidence in brighthush’s mission, turning curious customers into lifelong advocates.

Key Responsibilities

• Daily Customer Engagement: Connect with a minimum of 40 pet parents each day via phone, email, SMS, and chat. Each interaction should be friendly, informative, and solution‑focused, ensuring customers feel heard and supported.
• Needs Assessment & Product Recommendation: Use active listening and data analysis to uncover each customer’s unique needs. Translate those insights into tailored product suggestions that align with their pet’s health goals.
• Custom Feeding Plans: Design and deliver individualized nutrition plans, condition sheets, and feeding schedules that reflect each pet’s age, weight, activity level, and medical history.
• Digital Tool Promotion: Encourage customers to download and engage with the brighthush Genius App. Walk them through its features—feeding reminders, health tracking, and personalized insights—to maximize app adoption.
• Follow‑Up Projects: Partner with Senior Customer Care representatives on initiatives such as loyalty programs, new product launches, and customer feedback campaigns. Your insights help shape the next generation of brighthush offerings.
• Data Management: Keep meticulous records in our CRM, track follow‑up activities, and generate reports on customer satisfaction and sales metrics. Your data drives continuous improvement.
• Continuous Learning: Stay abreast of the latest pet nutrition research, product updates, and industry trends. Share your knowledge with the team and customers alike.

Essential Qualifications

• 2–3 years of proven experience in customer service or a related field, preferably in a high‑volume environment.
• Exceptional verbal and written communication skills, with the ability to explain complex nutrition concepts in simple, relatable terms.
• Strong administrative and analytical abilities—comfortable working with spreadsheets, data entry, and reporting.
• Proficiency in Microsoft Word, Microsoft Excel, and CRM platforms.
• Demonstrated ability to thrive under pressure while managing a high‑volume workload.
• Self‑starter mindset: able to work independently, prioritize tasks, and take initiative.
• Bachelor’s degree preferred (e.g., Nutrition, Animal Science, Business, or a related discipline).

Preferred Qualifications

• Background in pet nutrition, veterinary science, or a related field.
• Experience with pet‑care products or a passion for the pet industry.
• Multilingual capabilities to serve a diverse customer base.
• Familiarity with digital health platforms or mobile app engagement.

Skills & Competencies

• Customer‑centric mindset with a genuine love for animals.
• Excellent problem‑solving skills and the ability to think on your feet.
• Strong organizational skills and meticulous attention to detail.
• Adaptability to evolving product lines and customer needs.
• Team collaboration: comfortable working with cross‑functional teams (sales, marketing, product, and tech).
• Time‑management: juggling multiple customer inquiries while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as important as the impact you make on pets. We offer:

• Structured onboarding and continuous training on pet nutrition science, product knowledge, and customer service best practices.
• Mentorship from senior nutritionists and customer care leaders.
• Clear pathways to transition into specialized roles—Nutrition Consultant, Product Specialist, Customer Success Manager, or even leadership positions—based on performance and interest.
• Participation in industry conferences, webinars, and certification programs to deepen your expertise.
• Regular performance reviews and transparent career progression within the North American region.

Work Environment & Culture

brighthush thrives on a culture of innovation, empathy, and collaboration. Even though this role is remote, you’ll be part of a vibrant, global team that values:

• Open communication: weekly virtual huddles, instant messaging, and collaborative tools keep everyone connected.
• Work‑life balance: flexible scheduling, generous paid time off, and a focus on mental and physical well‑being.
• Inclusivity: a diverse workforce that celebrates different perspectives and backgrounds.
• Social impact: initiatives that support animal shelters, rescue organizations, and community outreach.

Compensation & Benefits

We offer a competitive hourly rate of $21.00 per hour, along with a comprehensive benefits package designed to support you and your family:

• Medical, Dental, and Vision coverage (90% company‑paid employee‑only plan option).
• 401(k) with employer matching.
• Paid holidays, paid time off, and flexible sick leave.
• Employee discounts on all brighthush products.
• Wellness stipend for home office equipment, fitness memberships, or mental health resources.
• Annual professional development budget for courses, certifications, or conferences.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to enhance pet health worldwide. You’ll work alongside passionate experts, enjoy a flexible remote setup, and receive the support you need to grow both personally and professionally. If you’re ready to combine your customer service skills with a love for pets and nutrition, we want to hear from you.

How to Apply

Ready to make a difference in the lives of pets and their families? Click the link below to submit your application and start your journey with brighthush.