Senior Physician Sales Liaison – Implementation & Customer Success Specialist for Remote Patient Monitoring & Chronic Care Management at brighthush

About brighthush

brighthush is a trailblazer in digital health, merging cutting‑edge technology with hands‑on clinical support to transform how physicians manage chronic conditions. Our flagship programs—Remote Patient Monitoring (RPM) and Chronic Care Management (CCM)—empower practices to deliver proactive, data‑driven care that keeps patients healthier, happier, and more engaged. With a mission to bridge the gap between clinical insight and everyday practice, brighthush is redefining the patient experience through seamless integration of technology, workflow, and relationship‑building.

Why Join brighthush?

• Fully Remote, No Travel: Build lasting relationships with physicians and practice teams from the comfort of your own home.
• Uncapped Bonus Potential: Earn a competitive base salary plus performance bonuses that reward your impact—your earnings are limited only by your ambition.
• Ownership & Autonomy: Own a portfolio of practices, set your own priorities, and drive results without micromanagement.
• Meaningful Impact: Help practices connect eligible patients with continuous care, directly improving health outcomes and patient satisfaction.
• Growth & Development: Access ongoing training, mentorship, and career pathways that evolve with your expertise.

Key Responsibilities

• Lead Onboarding & Kickoff: Conduct discovery calls with decision‑makers, map out practice workflows, and set clear expectations for implementation.
• Design & Execute Referral Workflows: Translate each practice’s unique processes into scalable, automated referral systems that fit seamlessly into daily operations.
• Build Trust‑Based Relationships: Engage physicians, office managers, front‑desk staff, and billing teams to foster collaboration and buy‑in.
• Drive Continuous Engagement: Maintain regular follow‑ups, troubleshoot adoption barriers, and ensure consistent referral activity.
• Portfolio Management: Prioritize high‑potential accounts, re‑engage stalled practices, and adapt strategies to meet evolving needs.
• Data Extraction & Integration: Pull eligible patient lists from EHR/EMR systems or guide staff through the process, ensuring compliance with privacy regulations.
• Documentation & Reporting: Record outreach, outcomes, and next steps in HubSpot (or equivalent CRM) on the same day to keep stakeholders informed.
• Leverage Technology: Use approved AI tools to prioritize outreach, streamline workflows, and protect confidential information.
• Champion Continuous Improvement: Share insights, best practices, and lessons learned with the broader team to refine our implementation playbook.

Essential Qualifications

• 2–5 years of experience in implementation, customer success, account management, outbound sales, or provider enrollment.
• Proven track record of driving adoption of new processes and sustaining usage over time.
• Confidence in initiating conversations and building rapport with clinical and administrative teams.
• Persistence, sound judgment, and the ability to turn follow‑up into measurable progress.
• Experience navigating multiple EHR/EMR platforms or comparable clinical data systems.
• Strong organizational skills and the ability to manage a portfolio independently.
• Comfort leading kickoff calls, addressing concerns, and tailoring messaging to diverse audiences.
• Understanding of healthcare program eligibility and protected health information (PHI), or a demonstrated ability to learn quickly.
• Active daily use of AI tools in current or most recent work, with sound judgment about appropriate application.

Preferred Qualifications

• Background in Remote Patient Monitoring, Chronic Care Management, or other remote care programs.
• Direct experience working with physician practices.
• Proficiency with HubSpot or a similar CRM platform.
• Experience extracting patient or eligibility data from clinical systems.
• Spanish fluency (both written and spoken).

Skills & Competencies

• Exceptional communication and presentation skills.
• Strategic thinking with a data‑driven mindset.
• Problem‑solving ability in complex, fast‑paced environments.
• Adaptability to evolving technology and practice needs.
• Customer‑centric focus with a passion for improving patient outcomes.
• Team collaboration, even in a remote setting.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the healthcare landscape. Successful Physician Sales Liaisons often progress to senior account management, program leadership, or product strategy roles. We invest in continuous learning through:

• Regular training on the latest digital health technologies and regulatory updates.
• Mentorship from seasoned leaders in implementation and customer success.
• Access to industry conferences, webinars, and certification programs.
• Cross‑functional projects that broaden your skill set beyond sales and implementation.

Work Environment & Culture

brighthush thrives on a culture of autonomy, collaboration, and impact. Our remote-first model empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time communication via Slack, Teams, and email.
• Transparent performance metrics and open feedback loops.
• A commitment to work‑life balance, with flexible hours aligned to Eastern, Central, or Pacific time zones.

Compensation & Benefits

• Base Salary: $70,000–$80,000 annually.
• On‑Target Earnings (OTE): $90,000–$110,000 annually (base + performance bonuses).
• Uncapped Performance Bonuses: Earn beyond OTE through exceptional results.
• Monthly Bonus Eligibility: Based on company and individual performance.
• Paid Time Off & Holidays: Generous PTO and company‑observed holidays.
• Health & Wellness: Medical, dental, vision, and supplemental insurance options.
• Retirement: 401(k) with up to 3.5% company match.
• Equipment: Company‑provided laptop, monitor, and necessary peripherals.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.

Ready to Make a Difference?

If you’re a relationship‑builder who thrives on turning conversations into action, and you’re ready to own your results in a role with unlimited earning potential, brighthush invites you to apply. Join us in shaping the future of chronic care, one practice at a time.