Senior Principal Customer Experience Program Manager – Windows Cloud & Virtual Desktop Adoption Lead

About brighthush and the Future of Work

At brighthush, we are redefining how people and organizations connect, collaborate, and innovate in a world that is increasingly digital and cloud‑centric. Our mission is to empower every person and every organization on the planet to achieve more by delivering seamless, secure, and intelligent experiences across the entire Windows ecosystem. From the desktop to the cloud, we build products that enable teams to work from anywhere, on any device, with confidence and agility.

As part of our Windows Cloud division, the brighthush Windows Cloud Customer Acceleration Team is at the forefront of driving adoption of Windows 365 and Azure Virtual Desktop (AVD). We partner with our most strategic customers across the Americas to unlock the full potential of cloud‑based Windows, turning complex challenges into simple, scalable solutions. If you are passionate about customer experience, data‑driven decision making, and cross‑functional collaboration, this role offers a unique opportunity to shape the future of work.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the product roadmap for Windows 365 and AVD, accelerating adoption for thousands of enterprises worldwide.
• Flexible Work Environment: 100% remote work is possible, with up to 25% travel across the Americas to engage with customers in person.
• Growth Mindset: We invest heavily in learning and development, offering mentorship, technical training, and leadership programs.
• Diverse & Inclusive Culture: We celebrate differences and foster an environment where every voice is heard and valued.
• Competitive Compensation & Benefits: Base salary ranges from $142,800 to $274,800 (USD) nationwide, with higher ranges in major metros. Comprehensive benefits include health, vision, dental, retirement plans, generous PTO, and wellness programs.

Key Responsibilities

As a Senior Principal Customer Experience Program Manager, you will be the bridge between our customers, engineering, and product teams. Your day‑to‑day activities will include:

• Customer Engagement & Insight: Conduct deep technical engagements with C‑suite executives, IT leaders, and decision makers to surface adoption blockers, gather feedback, and identify opportunities for improvement.
• Product & Service Insight: Work closely with the Windows 365 engineering squad to translate customer insights into actionable product enhancements, influencing the roadmap and prioritization process.
• Ecosystem Enablement: Train and empower our partner ecosystem—resellers, system integrators, and channel partners—to deliver scalable deployments of Windows 365 and AVD.
• Cross‑Functional Collaboration: Partner with product marketing, sales, support, and field engineering to align on go‑to‑market strategies, launch plans, and post‑launch support.
• Data‑Driven Decision Making: Leverage analytics, usage data, and customer surveys to quantify impact, forecast adoption trends, and measure success metrics.
• Strategic Advocacy: Champion the customer’s voice in executive forums, steering committees, and technical working groups.
• Mentorship & Leadership: Guide junior program managers and cross‑functional teams, fostering a culture of continuous improvement and high performance.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field.
• Minimum 6 years of experience in engineering, product/technical program management, data analysis, or product development.
• Proven track record of influencing product strategy and roadmap based on customer feedback.
• Strong technical foundation in Windows 365, Azure Virtual Desktop, Windows endpoint management, and Microsoft Azure networking and compute.
• Excellent communication skills—able to articulate complex technical concepts to both technical and non‑technical audiences.
• Experience working with large enterprise customers and senior decision makers.
• Ability to travel up to 25% across the Americas.
• Passion for customer success and a data‑driven mindset.

Preferred Qualifications

• Advanced knowledge of brighthush 365 endpoint management tools such as Intune, Endpoint Manager, and Configuration Manager.
• Deep understanding of Azure Virtual Desktop, Remote Desktop Services, and hybrid cloud scenarios.
• Experience with software development methodologies (Agile, Scrum, Kanban).
• Background in enterprise desktop virtualization, application delivery, and modern endpoint infrastructure.
• Prior experience in a high‑impact customer engagement role, handling escalations, architecture discussions, and deployment challenges.
• Demonstrated ability to mentor and develop junior talent.
• Knowledge of security and compliance frameworks relevant to cloud deployments.

What You’ll Gain

At brighthush, your career growth is a priority. In this role, you will:

• Lead cross‑functional initiatives that shape the future of cloud‑based Windows.
• Build a deep network of senior stakeholders across the Americas.
• Develop expertise in cutting‑edge cloud technologies and enterprise deployment strategies.
• Earn recognition as a trusted advisor to both customers and internal teams.
• Participate in leadership development programs and industry conferences.

Compensation & Benefits

While specific figures vary by location, the base salary for this role ranges from $142,800 to $274,800 (USD) nationwide, with higher ranges in major metro areas. In addition to competitive base pay, you will receive:

• Performance‑based bonuses and equity opportunities.
• Comprehensive health, vision, and dental coverage.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness stipend, mental health resources, and employee assistance programs.
• Continuous learning budget and access to internal training platforms.

Our Culture at brighthush

We believe that a great workplace is built on respect, integrity, and accountability. At brighthush, you’ll find:

• A collaborative environment where ideas are challenged and celebrated.
• Opportunities to work on high‑impact projects that Apply for this job