Senior Principal Customer Success Manager – Executive Business Review & AI‑Enhanced Presentation Optimization Lead (Remote, Flexible Hours) – Accelerating Enterprise Growth with AI‑Powered Storytelling, Data‑Driven Insights, and Strategic Client Partnerships at brighthush

About brighthush

brighthush is more than a technology platform; it is a global movement that is redefining how leaders communicate strategy, performance, and vision. By fusing cutting‑edge artificial intelligence with the timeless art of storytelling, we transform raw data into compelling narratives that inspire confidence, accelerate decision‑making, and unlock measurable business outcomes. Trusted by Fortune 500 companies, high‑growth startups, and public sector organizations alike, our technology empowers executives to craft executive‑grade presentations that resonate with stakeholders, secure approvals, and drive strategic alignment.

Founded on the belief that clarity and impact are the keys to success, brighthush has evolved from a niche AI startup into a worldwide partner for enterprise communication. Our mission is simple yet ambitious: to give every leader the tools they need to articulate strategy, showcase performance, and secure stakeholder alignment with unprecedented speed and precision.

Why Join brighthush

• Impact at Scale: Shape how thousands of executives worldwide consume information and make strategic decisions.
• Remote‑First Flexibility: Work from anywhere on a schedule that aligns with your life while staying connected to a vibrant, distributed team.
• Competitive Compensation: Earn a base rate of $70 per hour, with the potential to reach $1,400 per week based on hours worked.
• Continuous Growth: Access a wealth of learning resources, mentorship from industry leaders, and opportunities to lead high‑visibility projects.
• Diverse & Inclusive Culture: Join a team that values creativity, data‑driven decision making, and a passion for customer success.
• Innovation‑Driven Environment: Work at the intersection of AI, design, and strategy, and help shape the future of executive storytelling.
• Global Reach: Collaborate with clients across multiple continents, industries, and market segments.
• Purpose‑Driven Work: Contribute to solutions that help organizations communicate more effectively, leading to better outcomes for employees, customers, and communities.

Your Impact at brighthush

As a Senior Principal Customer Success Manager, you will be the trusted advisor for our most strategic enterprise accounts. Your day‑to‑day activities will span the full lifecycle of executive business reviews and AI‑generated presentation optimization, ensuring that every deck delivered is polished, persuasive, and aligned with client goals. Your influence will be felt across the organization—from product development to sales strategy—and will directly contribute to the growth and retention of our high‑value clients.

Key Responsibilities

• Lead the design, build, and delivery of quarterly executive business review decks that showcase performance metrics, insights, and strategic recommendations.
• Collaborate with client leadership to define review objectives, key performance indicators, and narrative arcs that resonate with executive audiences.
• Ensure each deck reflects the client’s brand voice, visual identity, and strategic priorities, maintaining consistency across all touchpoints.
• Conduct post‑review debriefs to capture lessons learned, refine future deck iterations, and drive continuous improvement.
• Build and nurture long‑term relationships with C‑suite leaders, becoming the go‑to resource for all presentation and communication needs.
• Facilitate workshops and strategy sessions that align client objectives with brighthush capabilities, fostering collaboration and shared vision.
• Act as a client advocate within brighthush, ensuring that feedback loops are closed and client voices are heard in product development and strategy.
• Review and refine AI‑generated slide decks, ensuring accuracy, relevance, and brand consistency across all core workflows.
• Provide actionable feedback to product and engineering teams to improve AI models, templates, and content generation pipelines.
• Champion best practices for AI‑assisted storytelling, ensuring technology enhances rather than replaces human creativity.
• Develop guidelines and playbooks that standardize the use of AI across the customer success organization.
• Develop adoption case studies and success plan presentations that highlight ROI, usage metrics, and future opportunities.
• Track key success metrics such as deck usage, stakeholder engagement, and impact on decision outcomes.
• Translate data into actionable recommendations that drive deeper adoption and higher renewal rates.
• Collaborate with analytics to forecast adoption trends and identify upsell opportunities.
• Craft renewal business cases and upsell proposals that articulate the strategic value of continued partnership.
• Collaborate with sales and product teams to identify expansion opportunities within existing accounts.
• Negotiate contract terms and pricing models that align with client budgets and strategic goals.
• Maintain a pipeline of renewal and expansion opportunities, ensuring a healthy forecast for the revenue team.
• Identify gaps in the presentation creation workflow, propose enhancements, and collaborate with product and engineering teams to implement solutions.
• Champion continuous improvement initiatives that reduce turnaround time, increase quality, and enhance client satisfaction.
• Lead cross‑functional projects that integrate new AI capabilities, data analytics, and design tools into the workflow.
• Document and disseminate process improvements through internal knowledge bases and training sessions.
• Mentor junior customer success managers, share best practices, and contribute to the development of internal playbooks and training materials.
• Facilitate knowledge sharing sessions, workshops, and peer reviews to elevate the overall skill set of the team.
• Represent the customer success function in executive meetings, providing insights and recommendations to senior leadership.
• Champion a culture of psychological safety, encouraging team members to experiment and innovate.
• Leverage analytics to track presentation performance, client engagement, and success metrics, translating findings into actionable recommendations.
• Develop dashboards and reporting tools that provide real‑time visibility into key performance indicators.
• Use data to identify trends, forecast outcomes, and inform strategic decision‑making for both clients and brighthush.
• Collaborate with the data science team to refine predictive models that anticipate client needs.

Essential Qualifications – What We Expect

• Enterprise Customer Success Experience: Minimum of 4+ years managing enterprise accounts in a high‑growth, technology‑focused environment.
• Executive Review Expertise: Proven track record of building and delivering executive business reviews that influence strategic decisions.
• Presentation Software Mastery: Expert‑level proficiency in advanced slide design, data visualization, and storytelling techniques.
• Exceptional Communication: Outstanding written and verbal communication skills, with the ability to distill complex data into clear, concise narratives.
• Attention to Detail: Meticulous approach to slide craftsmanship, ensuring consistency, accuracy, and brand alignment.
• Analytical Mindset: Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Self‑Starter: Comfortable working independently in a remote setting, managing time effectively, and delivering results with minimal supervision.
• Adaptability: Willingness to learn new AI tools, stay current with industry trends, and adapt strategies to evolving client needs.

Preferred Qualifications – Bonus Points

• Experience with AI‑powered presentation tools or generative AI platforms.
• Background in consulting, strategy, or professional services.
• Familiarity with data visualization tools used by leading analytics platforms.
• Experience managing a portfolio of high‑value enterprise accounts.
• Knowledge of the technology or AI industry landscape.

Core Competencies for Success

• Strategic Thinking: Align presentation content with long‑term business objectives.
• Client Relationship Management: Build trust, manage expectations, and foster long‑term partnerships.
• Project Management: Coordinate cross‑functional teams, manage timelines, and ensure deliverables meet quality standards.
• Design & Storytelling: Craft visually compelling narratives that engage and persuade executive audiences.
• Data Literacy: Interpret metrics, create dashboards, and translate data into actionable insights.
• Collaboration: Work seamlessly with product, engineering, and marketing teams to deliver integrated solutions.
• Continuous Learning: Stay abreast of AI advancements, presentation best practices, and industry trends.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared responsibility. As a Senior Principal Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of AI‑enhanced customer success.
• Mentor and coach junior team members, building a culture of knowledge sharing.
• Participate in cross‑functional initiatives, gaining exposure to product development, data science, and marketing.
• Access a curated learning library, including webinars, workshops, and industry conferences.
• Earn certifications in AI, data analytics, and advanced presentation design.
• Advance to senior leadership roles such as Director of Customer Success or VP of Enterprise Solutions.
• Contribute to thought leadership through speaking engagements, white papers, and internal knowledge bases.
• Shape the strategic direction of the customer success organization, influencing product roadmap and go‑to‑market strategy.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and empowerment. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Open communication channels via chat, video, and collaboration platforms.
• Annual virtual retreats and quarterly hackathons.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Employee resource groups focused on mentorship, skill development, and community outreach.
• Regular hack days where teams prototype new AI features or process improvements.
• Transparent decision‑making processes that encourage input from all levels.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $70, with the flexibility to work 5–20 hours per week (or more if desired). In addition to base compensation, you will receive:

• Performance‑based bonuses tied to client satisfaction and project milestones.
• Health, dental, and vision insurance options (for full‑time equivalents).
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Equity participation for long‑term employees (subject to eligibility).
• Remote‑friendly equipment stipend to set up an optimal home office.
• Annual stipend for coworking space memberships or local office access.

How to Apply

If you’re a seasoned customer success professional with a passion for AI‑driven storytelling and a proven ability to deliver executive‑grade presentations, we want to hear from you. Bring your expertise, creativity, and strategic mindset to brighthush and help us shape the next generation of enterprise communication.

Ready to take the next step? and join a team that’s redefining the future of customer success.