Senior Principal Enterprise Architect – Driving Customer Experience, Revenue Growth, and AI‑Powered Digital Innovation at brighthush

About brighthush

brighthush is more than a technology partner; we are a catalyst for transformation in the digital commerce ecosystem. Our portfolio spans omnichannel marketing, customer relationship management, AI‑driven sales acceleration, and end‑to‑end quote‑to‑cash orchestration. We empower enterprises to reimagine how they acquire, retain, and monetize customers by fusing cutting‑edge technology with deep business insight. At brighthush, curiosity fuels innovation, collaboration drives execution, and continuous learning keeps us ahead of the curve. We are building the next generation of customer‑centric platforms that deliver measurable revenue impact at scale.

Why brighthush is the Place to Accelerate Your Career

When you join brighthush, you become part of a high‑impact team that shapes the future of customer engagement and revenue generation. We champion bold ideas, invest heavily in professional development, and reward results with competitive compensation, flexible work arrangements, and a vibrant, inclusive workplace where every voice matters. Our culture is built on transparency, respect, and a shared commitment to excellence, making it an ideal environment for leaders who want to make a tangible difference.

In addition to the tangible benefits, you’ll experience:

• Strategic Influence: Your architectural vision will directly inform product roadmaps, go‑to‑market strategies, and enterprise‑wide technology decisions.
• Cross‑Functional Collaboration: Work side‑by‑side with product, engineering, data science, and business teams to translate complex business challenges into elegant technical solutions.
• Rapid Impact: Our lean, agile operating model means you’ll see the results of your work in real time, accelerating both your learning curve and career trajectory.
• Global Reach: brighthush serves clients across North America, EMEA, and APAC, giving you exposure to diverse markets, regulatory environments, and industry verticals.

Key Responsibilities

As the Senior Principal Enterprise Architect, you will be the strategic steward of our front‑office architecture, ensuring that every technology decision aligns with business goals and long‑term vision. Your day‑to‑day activities will include:

• Strategic Vision & Governance: Define, communicate, and evolve the architecture roadmap that supports customer acquisition, retention, and monetization across all digital touchpoints. Translate business strategy into a coherent, future‑proof technology vision.
• Stakeholder Collaboration: Partner with product, engineering, delivery, operations, and executive leadership to translate business objectives into scalable, secure, and future‑proof technology solutions. Facilitate cross‑functional alignment and ensure that architecture decisions are understood and embraced across the organization.
• Architecture Design & Documentation: Create comprehensive artifacts—target‑state models, transition plans, reference designs, standards, and guardrails—that reduce complexity and accelerate delivery. Maintain a living architecture repository that serves as the single source of truth.
• Risk & Dependency Management: Identify, assess, and mitigate technical debt, integration challenges, and lifecycle risks. Ensure alignment with governance policies and industry best practices.
• Innovation & Simplification: Champion the adoption of emerging technologies (AI, cloud, micro‑services, serverless, edge computing) and best practices to streamline processes and unlock new revenue opportunities. Drive experimentation and proof‑of‑concept initiatives that validate business value.
• Mentorship & Community Building: Lead architecture communities of practice, coach junior architects, and foster a culture of knowledge sharing and continuous improvement. Serve as a role model for technical excellence and professional growth.
• Decision Facilitation: Guide cross‑functional teams through trade‑off discussions, prioritization, and implementation sequencing to deliver on strategic outcomes. Provide clear, data‑driven recommendations that balance risk, cost, and impact.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Data Management, Cybersecurity, or a related discipline. A master’s degree or MBA is highly desirable.
• Experience: Minimum of 10 years in architecture or related technology disciplines, with at least two distinct areas of expertise (e.g., enterprise, solution, or business architecture). Proven track record of leading complex, cross‑functional architecture initiatives.
• Leadership: Demonstrated ability to influence executive decision‑making, manage stakeholder expectations, and drive consensus across diverse teams.
• Technical Proficiency: Deep knowledge of architecture modeling, system integration, cloud platforms (AWS, Azure, GCP), security frameworks, data strategy, and lifecycle management. Hands‑on experience with API‑first design, event‑driven architecture, and data‑centric solutions.
• Governance & Standards: Experience establishing and enforcing architecture principles, standards, and governance processes that drive consistency and quality across the organization.
• Communication: Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non‑technical stakeholders and to craft compelling narratives that inspire action.
• Adaptability: Comfortable working in a dynamic, fast‑paced environment with shifting priorities and tight deadlines. Proven ability to pivot quickly while maintaining architectural integrity.

Preferred Qualifications

• 10–12 years of progressive architecture experience with a focus on customer‑centric and revenue‑driven initiatives.
• Advanced degree (MBA, MS) or nationally recognized architecture certifications such as TOGAF, FEAC, Open CA, CITA, SABSA, or CCAr.
• Cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect) and security credentials (CISSP, CISM).
• Agile/SAFe experience and familiarity with DevOps practices, including CI/CD pipelines, automated testing, and infrastructure as code.
• Experience in the telecom, financial services, or high‑growth SaaS sectors, with a deep understanding of regulatory and compliance requirements.

Core Skills & Competencies

• Strategic Thinking: Ability to align architecture with business strategy and long‑term goals, ensuring that technology investments deliver measurable value.
• Technical Leadership: Expertise in designing scalable, secure, and maintainable solutions across cloud, integration, and data domains.
• Governance & Compliance: Strong grasp of regulatory requirements and the ability to embed compliance into architecture.
• Stakeholder Management: Skilled at building trust with executives, product owners, and engineering teams, and at translating business needs into technical solutions.
• Problem Solving: Proactive in identifying risks and delivering innovative, cost‑effective solutions that balance speed, quality, and risk.
• Mentoring: Passion for coaching and developing the next generation of architects, fostering a culture of continuous learning.
• Communication: Clear, concise, and persuasive in both written and verbal formats, with the ability to influence and inspire.

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As Senior Principal Enterprise Architect, you will:

• Lead high‑impact initiatives that shape the company’s technology roadmap and influence the direction of the organization.
• Mentor and coach a growing team of architects and engineers, building a high‑performing talent pipeline.
• Participate in executive strategy sessions, providing architectural insight that drives business outcomes.
• Access continuous learning programs, including certifications, conferences, and internal knowledge hubs, to keep your skills at the cutting edge.
• Explore opportunities to transition into senior leadership roles such as Chief Architecture Officer, Head of Digital Transformation, or Chief Technology Officer.
• Benefit from a structured career ladder that rewards innovation, leadership, and measurable impact.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a commitment to excellence. Our culture is defined by:

• Inclusive teamwork that values diverse perspectives and encourages open dialogue.
• Flexible work arrangements, including hybrid and remote options, to support work‑life balance.
• Transparent communication channels that keep everyone aligned and informed.
• Recognition programs that celebrate both individual and team achievements, fostering a sense of belonging.
• Community engagement initiatives that give back to the broader tech ecosystem, including hackathons, mentorship programs, and industry partnerships.
• A focus on psychological safety, where experimentation is encouraged and failures are treated as learning opportunities.
• Regular knowledge‑sharing sessions, lunch‑and‑learns, and cross‑departmental workshops that keep the entire organization learning and evolving.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity opportunities that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your family.
• 401(k) plan with company match to support your long‑term financial goals.
• Generous paid time off, including vacation, sick leave, and holidays, to recharge and stay productive.
• Professional development budget and tuition reimbursement to support your continuous learning journey.
• Wellness programs, gym memberships, and mental health support to promote holistic well‑being.
• Annual company retreats and team‑building events that strengthen relationships and foster collaboration.
• Access to cutting‑edge tools, technologies, and a modern, ergonomic workspace (for on‑site employees).

How to Apply

Ready to lead the next wave of customer‑centric innovation? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Principal Enterprise Architect role at brighthush. We look forward to exploring how your expertise can help us shape the future of revenue transformation and deliver exceptional value to our clients.

Next Steps: Click the link below to apply online. Our hiring team will review your application and contact you within 7–10 business days for an initial conversation.

Apply for this job

For any questions about the role or the application process, feel free to reach out to our recruiting team at [email protected].