Senior Product Manager – AI‑Powered Conversational Experience Architect & Global B2B SaaS Chatbot Innovation Leader – Spearheading HR Engagement Transformation at brighthush

About brighthush

brighthush is not just a technology company; it is a movement that is reshaping the future of work. With a mission to empower every employee and executive through data‑driven insight and human‑centric design, we have built a Human Capital Management (HCM) platform that seamlessly blends payroll, talent, and workforce analytics with the most advanced artificial intelligence available today. Operating in over 30 countries, brighthush thrives on curiosity, collaboration, and a relentless commitment to continuous learning. Our product leaders are invited to shape the next chapter of work, turning complex technology into intuitive, delightful experiences that transform how organizations connect, engage, and grow.

Why This Role is a Game‑Changer

The HR landscape is evolving at a breakneck pace. Conversational AI is moving from a niche capability to a core expectation for modern workplaces. As the Senior Product Manager for our AI‑Powered Conversational Experience, you will be at the epicenter of this transformation. You will translate cutting‑edge AI research into user‑friendly, personalized interactions that replace tedious HR processes with engaging, human‑like conversations. Your work will touch thousands of HR teams worldwide, setting new standards for engagement, efficiency, and employee satisfaction.

What Makes This Opportunity Stand Out

• Lead the design and launch of a product that will be adopted by thousands of HR teams across the globe.
• Collaborate with world‑class data scientists, UX designers, and engineering leaders to distill complex AI capabilities into simple, delightful experiences.
• Own the product roadmap at the intersection of technology, people, and business outcomes.
• Work in a fully remote, high‑impact environment that values autonomy, transparency, and rapid iteration.
• Drive measurable business impact through data‑driven experimentation and continuous improvement.
• Mentor and inspire a cross‑functional team, fostering a culture of learning and high performance.
• Be the voice of the customer in a fast‑moving industry, ensuring that every feature delivers real value.
• Shape the future of HR technology by championing responsible AI and inclusive design.

Key Responsibilities

• Define and Own Product Strategy: Translate market insights, customer feedback, and business goals into a clear, actionable product vision for the chat & agentic experience platform.
• Conduct Deep Customer Discovery: Lead qualitative and quantitative research initiatives—interviews, surveys, usability tests—to surface pain points, validate hypotheses, and uncover unmet needs.
• Prioritize and Roadmap Management: Build and maintain a prioritized backlog, balancing short‑term wins with long‑term innovation, and communicate trade‑offs to stakeholders.
• Drive Cross‑Functional Delivery: Partner with engineering, design, data science, and operations to ensure timely, high‑quality releases that meet or exceed acceptance criteria.
• Measure Success and Iterate: Define KPIs, set up analytics pipelines, and use data to inform continuous improvement cycles.
• Stakeholder Management: Serve as the single point of truth for product status, risks, and opportunities, keeping executives, sales, and support teams aligned.
• Champion AI Ethics and Compliance: Ensure that all AI‑driven features adhere to privacy regulations, bias mitigation guidelines, and ethical best practices.
• Mentor and Inspire: Coach junior product managers and cross‑functional teammates, fostering a culture of learning and high performance.
• Advocate for Inclusive Design: Champion accessibility and inclusive language in every conversational touchpoint.
• Lead Product Evangelism: Represent brighthush at industry events, webinars, and partner meetings to showcase the value of our conversational platform.
• Drive Innovation Initiatives: Identify emerging AI trends, evaluate their applicability, and propose pilot projects that could become future product features.
• Collaborate with Sales and Marketing: Translate product capabilities into compelling value propositions, sales enablement materials, and go‑to‑market strategies.
• Support Customer Success: Work closely with the customer success team to gather post‑launch feedback, troubleshoot issues, and prioritize feature requests.

Essential Qualifications

• 6–8 years of progressive product management experience, preferably in HCM, payroll, or B2B SaaS environments.
• Proven track record of launching and scaling AI‑enabled products or features.
• Strong customer discovery skills—experience conducting interviews, workshops, and usability studies.
• Expertise in writing clear, actionable requirements and user stories.
• Hands‑on experience with Agile methodologies (Scrum, Kanban) and product tools (Jira, Confluence, Aha!).
• Excellent analytical mindset—ability to translate data into insights and strategic decisions.
• Exceptional communication and stakeholder management abilities; comfortable presenting to C‑suite and technical teams alike.
• Fluency in English; additional languages are a plus.
• Experience with AI/ML product lifecycle, from data strategy to model deployment and monitoring.
• Demonstrated ability to manage cross‑functional teams in a distributed, remote environment.

Preferred Qualifications

• Experience working in a fully remote, distributed organization.
• Background in conversational AI, natural language processing, or chatbot development.
• Knowledge of compliance frameworks relevant to HR tech (GDPR, CCPA, SOC 2).
• Prior experience in a high‑growth startup or scale‑up environment.
• Passion for continuous learning—certifications in product management, AI, or UX are a bonus.
• Experience with voice‑first interfaces or multimodal conversational experiences.
• Strong network within the AI and HR tech communities.

Skills & Competencies

• Strategic Visionary: Ability to see the big picture while paying attention to detail.
• Data‑Driven Decision Maker: Comfortable with A/B testing, cohort analysis, and funnel optimization.
• Collaborative Leader: Skilled at building consensus across engineering, design, sales, and support.
• Customer‑Obsessed: Deep empathy for end users and a relentless drive to solve their problems.
• Adaptable: Thrives in fast‑moving environments and can pivot quickly when priorities shift.
• Ethical AI Advocate: Commitment to responsible AI practices and inclusive design.
• Communication Master: Ability to articulate complex concepts to both technical and non‑technical audiences.
• Project Management Pro: Proven track record of delivering on time and within scope.
• Mentorship & Coaching: Passion for developing talent and building high‑performing teams.
• Innovation Mindset: Constantly exploring new technologies and business models.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to a wealth of resources designed to accelerate your growth and broaden your impact:

• Mentorship from senior leaders across product, engineering, and data science.
• Annual learning stipend for courses, conferences, and certifications.
• Rotational programs that let you explore adjacent product domains.
• Clear promotion pathways—from Senior Product Manager to Director of Product, and beyond.
• Opportunities to present at industry events and contribute to thought‑leadership content.
• Access to a global network of product professionals for knowledge sharing and collaboration.
• Regular hackathons and innovation challenges to experiment with new ideas.
• Dedicated time for personal projects that align with company goals.
• Recognition programs that celebrate high impact and creative solutions.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and purpose. Our remote‑first culture means:

• Flexible work hours that respect your personal rhythm.
• Regular virtual town halls and all‑hands meetings to keep everyone connected.
• Inclusive hiring practices that celebrate diversity of thought and background.
• A collaborative mindset where ideas are challenged, refined, and executed.
• Focus on mental health—access to counseling services and wellness programs.
• Community building through virtual coffee chats, book clubs, and hackathon teams.
• Annual “Innovation Day” where teams pitch new product ideas to leadership.
• Transparent decision‑making processes that involve cross‑functional input.
• Celebration of both individual and team achievements through virtual awards and shout‑outs.

Compensation & Benefits

While the exact package will be tailored to your experience and market, you can expect:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses and equity options.
• 401(k) matching to help you plan for the future.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance for you and your family.
• Remote work stipend to set up your home office.
• Access to a comprehensive wellness program—gym memberships, meditation apps, and more.
• Paid parental leave and family‑friendly policies.
• Annual company retreat to foster team bonding and strategic alignment.
• Flexible benefits that allow you to choose what matters most to you.

How to Apply

Ready to shape the next generation of AI‑powered HR experiences? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your vision and expertise can help us empower organizations worldwide.

Take the next step in your career—apply today and become a catalyst for the future of work at brighthush.