Senior Program Manager – Customer Success & Technical Delivery Lead for Blockchain Solutions at brighthush

About brighthush

brighthush is a trailblazer in the blockchain security arena, dedicated to empowering digital asset organizations with cutting‑edge open‑source tools, rigorous audits, pioneering research, and secure development services. Our mission is to make blockchain technology safe, reliable, and accessible for businesses of all sizes. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the partner of choice for companies that demand the highest standards of security and performance in the rapidly evolving world of decentralized finance, NFTs, and enterprise blockchain solutions.

Role Overview

We are seeking an experienced Senior Program Manager – Customer Success & Technical Delivery Lead to join our dynamic Customer Success team. In this role, you will be the linchpin that connects our clients, product, engineering, and support teams, ensuring that every engagement delivers measurable value, adheres to the highest security standards, and exceeds expectations. You will own the end‑to‑end lifecycle of complex, multi‑disciplinary projects, driving them from inception through successful delivery while maintaining a relentless focus on customer satisfaction and operational excellence.

Why brighthush?

• Impactful Work: Shape the future of blockchain security and help clients protect billions of dollars in digital assets.
• Growth Opportunities: Fast‑track your career with mentorship, leadership training, and cross‑functional projects.
• Inclusive Culture: Thrive in a remote‑first environment that values diversity, equity, and inclusion.
• Competitive Compensation: Receive a market‑competitive salary, equity, and a comprehensive benefits package.

Key Responsibilities

• Engagement Ownership: Serve as the primary point of contact for high‑profile commercial accounts, managing expectations, scope, and deliverables.
• Strategic Planning: Translate customer goals into actionable project plans, defining milestones, success metrics, and risk mitigation strategies.
• Cross‑Functional Leadership: Coordinate with engineering, product, security, and support teams to align resources, timelines, and quality standards.
• Technical Oversight: Conduct high‑level code reviews of smart contracts (Solidity, Rust) and blockchain integrations, ensuring adherence to security best practices.
• Stakeholder Communication: Deliver regular status updates, executive briefings, and post‑project reviews to both internal and external stakeholders.
• Process Improvement: Identify bottlenecks, propose process enhancements, and implement tools that streamline program delivery and customer success.
• Risk Management: Anticipate technical and business risks, develop mitigation plans, and maintain contingency strategies.
• Mentorship: Coach junior program managers and cross‑functional team members on project management methodologies and blockchain domain knowledge.
• Customer Advocacy: Champion the customer’s voice within brighthush, ensuring that product roadmaps and service enhancements reflect real‑world needs.

Essential Qualifications

• Minimum 5+ years of experience in technical program management, product management, or a customer‑facing technical role within the blockchain or fintech industry.
• Deep understanding of blockchain architectures, smart contract development, and security best practices.
• Proven track record of delivering complex, multi‑disciplinary projects on time and within budget.
• Advanced proficiency in English, both written and verbal, with the ability to communicate complex technical concepts to non‑technical audiences.
• Experience managing commercial accounts, including contract negotiation, scope management, and performance reporting.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent organizational skills, capable of juggling multiple priorities in a fast‑paced environment.
• Demonstrated ability to lead cross‑functional teams and influence stakeholders at all levels.

Preferred Qualifications

• Hands‑on experience with Solidity, Rust, or other smart contract languages.
• Familiarity with blockchain development frameworks such as Truffle, Hardhat, or Anchor.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines for blockchain applications.
• Knowledge of regulatory frameworks affecting digital assets (e.g., MiCA, SEC, CFTC).
• Prior exposure to security audit processes and compliance standards (ISO 27001, SOC 2).
• Project management certifications (PMP, PRINCE2, or Agile Scrum Master).
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).

Skills & Competencies

• Strategic Thinking: Ability to align customer objectives with brighthush’s product vision and long‑term roadmap.
• Technical Acumen: Comfortable reviewing code, understanding architecture, and diagnosing performance issues.
• Communication: Clear, concise, and persuasive communication across technical and business audiences.
• Problem Solving: Proactive identification of challenges and creative, data‑driven solutions.
• Adaptability: Thrive in a rapidly evolving industry with shifting priorities and emerging technologies.
• Collaboration: Foster a culture of teamwork, transparency, and shared accountability.
• Customer‑Centricity: Deep empathy for client needs and a relentless focus on delivering value.

Tools & Technologies

• Project Management: Linear, Jira, Asana, or equivalent.
• Documentation & Collaboration: Notion, Confluence, Google Workspace.
• Communication: Slack, Zoom, Microsoft Teams.
• CRM: HubSpot, Salesforce, or similar.
• Version Control: GitHub, GitLab.
• Smart Contract Languages: Solidity, Rust.
• CI/CD: GitHub Actions, GitLab CI, CircleCI.
• Cloud Platforms: AWS, Azure, GCP.

Career Growth & Learning

At brighthush, we believe that the best talent grows through continuous learning and challenging opportunities. As a Senior Program Manager, you will:

• Progress into a Director of Customer Success or Head of Program Management track, overseeing larger portfolios and shaping company strategy.
• Participate in Leadership Development Programs that cover executive communication, strategic decision‑making, and organizational influence.
• Engage in Technical Deep‑Dive Workshops on emerging blockchain protocols, zero‑knowledge proofs, and cross‑chain interoperability.
• Contribute to Thought Leadership through whitepapers, conference speaking, and community outreach.
• Benefit from a Learning Budget that covers certifications, conferences, and courses relevant to your role.

Work Environment & Culture

brighthush operates as a fully remote, distributed team with members across North America, Europe, and Asia. We champion a culture of:

• Flexibility: Flexible working hours that accommodate different time zones and personal commitments.
• Transparency: Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Collaboration: Cross‑functional teams that share knowledge, celebrate successes, and learn from failures.
• Diversity & Inclusion: A commitment to building a workforce that reflects the global community we serve.
• Well‑Being: Access to mental health resources, wellness stipends, and a supportive environment that values work‑life balance.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base Salary: Market‑competitive, commensurate with experience.
• Equity: Stock options that align your success with the company’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.
• Parental Leave: Extended paid parental leave for new parents.
• Relocation Assistance: Support for candidates relocating to join the team.
• Professional Development: Annual learning budget, conference travel, and certification reimbursements.
• Tech Stipend: Home office equipment allowance and high‑speed internet reimbursement.

How to Apply

If you are a seasoned program manager with a passion for blockchain technology and a proven ability to deliver customer‑centric solutions, we want to hear from you. Join brighthush and help shape the future of secure, decentralized systems.