Senior Project Manager – Customer Success & Process Optimization Lead (Remote, Full‑Time) – Spearheading Customer Experience Excellence, Operational Efficiency, and AI‑Powered Automation at brighthush

About brighthush

brighthush is more than a cybersecurity firm; it is a global movement dedicated to building a safer, smarter, and more resilient digital ecosystem. Since its inception in 2022, brighthush has evolved from a niche startup into a world‑class leader in AI‑driven threat detection and automated vulnerability remediation. Our flagship platform continuously monitors hybrid cloud, on‑premises, and edge environments, surfacing risks before they become incidents and automatically neutralizing them with minimal human intervention. This relentless focus on automation and intelligence empowers our customers to innovate faster, scale securely, and concentrate on their core business objectives.

At brighthush, technology is an enabler, not a barrier. Our culture is built on transparency, psychological safety, and a relentless pursuit of outcomes. We are a fully remote‑first organization, meaning you can work from anywhere in the United States while staying connected to a high‑energy, mission‑driven team that is reshaping the cybersecurity landscape.

Why brighthush?

We are on a mission to make cybersecurity effortless for enterprises of all sizes. Our AI‑powered platform eliminates the need for manual patching, reduces mean time to detection, and delivers actionable insights that drive business value. By joining brighthush, you become part of a team that is not only transforming technology but also redefining how customers experience security. Here’s what you’ll gain:

• Unlimited growth potential in a fast‑moving industry.
• A culture that rewards curiosity, experimentation, and continuous learning.
• Remote flexibility that lets you balance work and life on your own terms.
• Access to cutting‑edge AI models and data science resources.
• A collaborative environment where your ideas can shape product direction and customer success strategy.

Role Overview

As the Senior Project Manager – Customer Success & Process Optimization Lead, you will be the linchpin that connects strategy, execution, and continuous improvement across our Customer Success organization. You will own high‑visibility customer projects, champion initiatives that streamline operations, and drive automation that fuels efficiency and scalability. Your work will directly impact the satisfaction, retention, and expansion of our most valuable customers.

Key Responsibilities

• End‑to‑End Project Ownership: Lead the full project lifecycle for strategic customer initiatives—from kickoff and scope definition to post‑deployment support and continuous improvement.
• Cross‑Functional Leadership: Assemble and guide multidisciplinary teams (engineering, product, support, and sales) to identify, design, and implement process improvements that elevate the customer experience.
• Process Optimization & Automation: Map current workflows, identify bottlenecks, and design automated solutions that reduce manual effort, increase throughput, and improve data quality.
• Customer Advocacy: Serve as the primary point of contact for high‑value customers, ensuring their needs are understood, prioritized, and met with measurable outcomes.
• Metrics & Reporting: Define success metrics, track progress, and communicate results to stakeholders through dashboards, executive summaries, and regular status meetings.
• Change Management: Develop and execute change plans that ensure smooth adoption of new processes, tools, and best practices across the organization.
• Continuous Improvement Culture: Foster a culture of experimentation, data‑driven decision making, and rapid iteration within the Customer Success team.
• Stakeholder Collaboration: Partner with Product, Engineering, and Sales to align on roadmap priorities, feature requests, and go‑to‑market strategies.
• Risk Management: Identify potential risks, develop mitigation plans, and proactively address issues that could impact project timelines or customer satisfaction.
• Mentorship & Coaching: Mentor junior project managers and cross‑functional team members, sharing best practices and fostering professional growth.

Essential Qualifications

• 10+ years of experience in project management, with at least 5 years in a senior or lead role focused on customer success or operations.
• Proven track record of delivering complex, high‑visibility projects on time and within budget.
• Strong understanding of cybersecurity, cloud, and hybrid IT environments is highly desirable.
• Experience with process mapping, Lean Six Sigma, or similar continuous improvement methodologies.
• Hands‑on experience with automation tools (e.g., Zapier, Power Automate, Python scripting) and data analytics platforms (e.g., Tableau, Power BI).
• Exceptional communication skills—able to translate technical concepts into clear, actionable insights for both technical and non‑technical audiences.
• Demonstrated ability to influence cross‑functional teams and drive consensus on complex initiatives.
• Strong analytical mindset with proficiency in data analysis, KPI development, and performance measurement.
• Project management certification (PMP, Prince2, or equivalent) is a plus.
• Experience working in a fully remote, distributed team environment.

Preferred Qualifications

• Background in AI or machine learning product development.
• Experience with customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Knowledge of regulatory compliance frameworks (GDPR, CCPA, ISO 27001).
• Published case studies or whitepapers on process optimization or customer success initiatives.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Leadership & Influence: Inspire teams, manage conflict, and drive alignment across functions.
• Project Management: Expertise in Agile, Scrum, and Waterfall methodologies.
• Data‑Driven Decision Making: Comfortable with data analysis, statistical reasoning, and KPI tracking.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Change Management: Skilled at guiding teams through transitions and adoption of new processes.
• Technical Aptitude: Comfortable learning new tools, scripting, and understanding technical constraints.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Resilience & Adaptability: Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders across product, engineering, and sales.
• Paid certifications and training in project management, AI, and cybersecurity.
• Cross‑functional projects that broaden your skill set and expose you to new domains.
• Leadership development programs that prepare you for executive roles.
• Annual hackathons and innovation challenges that encourage creative problem solving.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and collaboration. Our culture is defined by:

• Transparency: Open communication channels, regular all‑hands meetings, and accessible leadership.
• Psychological Safety: A safe space to voice ideas, challenge the status quo, and learn from failures.
• Outcome‑Focused: Results matter more than hours logged; we celebrate impact.
• Community: Virtual coffee breaks, team‑building events, and community service initiatives.
• Inclusivity: A diverse workforce that brings varied perspectives and drives innovation.

Compensation & Benefits

While specific numbers vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior project management roles.
• Performance‑based bonuses tied to project outcomes and customer success metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off, parental leave, and a generous holiday schedule.
• Unlimited remote work flexibility with a stipend for home‑office setup.
• Professional development budget and access to industry conferences.
• Wellness programs, mental‑health resources, and employee assistance programs.

How to Apply

If you are ready to lead transformative projects that shape the future of customer success and operational excellence, we want to hear from you. Submit your resume, a cover letter detailing a project you led that delivered measurable impact, and any relevant portfolio or case studies.

Join brighthush and help us build a safer, smarter, and more resilient digital world—one customer at a time.