Senior Remote Automotive Customer Service Specialist – Champion U.S. Customer Experience, Appointment Scheduling & Service Coordination for Nationwide Dealerships at brighthush

About brighthush

brighthush is a global leader in contact‑center technology, delivering data‑driven, omnichannel solutions that empower brands to connect with their audiences in meaningful ways. With a presence in more than 30 countries, we have built a reputation for excellence, innovation, and a relentless focus on customer experience. Our automotive division partners with the nation’s most respected dealerships, ensuring every interaction reflects the highest standards of service, professionalism, and brand integrity.

As a fully remote‑first organization, brighthush blends cutting‑edge technology with a culture of collaboration, continuous learning, and personal growth. Whether you’re a seasoned professional or a rising star, brighthush offers a platform where your expertise can shine and your career can accelerate.

Why brighthush is the Right Choice for You

At brighthush, we believe that exceptional customer service starts with a team that mirrors the communities we serve. We cultivate a culture of collaboration, continuous learning, and personal growth. Every team member has the chance to make a tangible impact—whether it’s helping a dealership keep its customers satisfied or supporting a national brand’s loyalty program. When you join us, you’ll experience:

• Comprehensive onboarding and ongoing training that equips you with industry knowledge and technical expertise.
• A supportive, team‑focused environment where your voice is heard and your contributions are celebrated.
• Clear career pathways and advancement opportunities, from Senior Support Specialist to Team Lead and beyond.
• Competitive compensation, performance bonuses, and a full suite of benefits that support your health, well‑being, and future.

Role Overview

We are seeking a Senior Remote Automotive Customer Service Specialist to join our brighthush Automotive Division. In this role, you will be the first point of contact for customers of our dealership partners across the United States. Your responsibilities will include handling inbound calls, executing outbound campaigns, scheduling service appointments, and ensuring that every interaction reflects the high standards of brighthush and our automotive partners.

Key Responsibilities

• Answer inbound calls promptly and professionally, greeting callers with a friendly, confident tone.
• Identify each caller’s needs—whether it’s a service appointment, product inquiry, or general support—and guide the conversation toward a timely resolution.
• Schedule service appointments accurately, coordinating with dealership staff and ensuring all details are captured in the system.
• Provide clear, accurate information about dealership products, services, promotions, and policies.
• Process online reservations, update customer records, and maintain data integrity across multiple platforms.
• Document every interaction in detail, ensuring that all notes are clear, concise, and compliant with quality standards.
• Follow call scripts and procedures to deliver a consistent, high‑quality customer experience.
• Escalate complex or sensitive issues to supervisors or specialized teams when necessary.
• Meet or exceed Quality Assurance (QA) metrics, including call handling time, customer satisfaction scores, and accuracy rates.
• Stay current on dealership programs, new products, and industry trends through ongoing training and self‑study.
• Perform additional duties as assigned, such as participating in process improvement initiatives or assisting with special projects.

Essential Qualifications

• High school diploma, GED, or equivalent. A bachelor’s degree is a plus.
• Minimum of one year of call center or customer service experience, preferably in a remote or virtual environment.
• Proficient computer skills: comfortable typing, navigating multiple applications simultaneously, and troubleshooting basic technical issues.
• Excellent spoken and written English, with impeccable spelling, grammar, and a professional phone presence.
• Strong documentation habits: accurate, concise, and timely record‑keeping.
• Good judgment and discretion when handling confidential customer information.
• Problem‑solving mindset, with the ability to think on your feet and adapt to changing priorities.
• Demonstrated commitment to delivering outstanding customer service and building lasting relationships.

Preferred Qualifications

• Experience in the automotive industry or with dealership operations.
• Knowledge of CRM systems and call‑center platforms.
• Multilingual abilities, especially Spanish or other widely spoken languages.
• Previous experience with outbound sales or appointment‑setting campaigns.
• Familiarity with quality assurance metrics and continuous improvement methodologies.

Skills & Competencies

• Exceptional communication skills: active listening, empathy, and clear articulation.
• Time‑management and organizational abilities to handle multiple tasks and priorities.
• Tech‑savvy: quick to learn new software, comfortable with remote collaboration tools.
• Team player mindset: willing to collaborate, share best practices, and support colleagues.
• Resilience and adaptability: thrive in a fast‑paced, dynamic environment.
• Customer‑centric attitude: always looking for ways to exceed expectations.

Career Growth & Learning

At brighthush, your career path is defined by your ambition and performance. We offer:

• Structured learning programs, including on‑the‑job training, virtual workshops, and access to industry certifications.
• Mentorship opportunities with senior team members and leaders.
• Clear promotion tracks: from Customer Service Representative to Senior Specialist, Team Lead, and Manager.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Annual performance reviews that provide actionable feedback and set goals for advancement.

Work Environment & Culture

As a fully remote position, you will work from the comfort of your own home office. We provide a supportive virtual environment with:

• Regular virtual team meetings, town halls, and social events.
• Access to a dedicated IT help desk for hardware and software support.
• Flexible scheduling within our operating hours (6:00 a.m. – 9:00 p.m. CST) to accommodate your personal commitments.
• A culture that values work‑life balance, mental health, and personal well‑being.

Remote Work Setup

To ensure a productive and secure remote experience, you’ll need the following equipment:

• Windows 11 operating system.
• Intel i3 / AMD Ryzen 3 processor or better.
• 8 GB of RAM or more.
• Two monitors for multitasking.
• Webcam for video calls.
• Wired USB headset for clear audio.
• Wired Ethernet internet connection (Wi‑Fi is not permitted).

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses for meeting or exceeding quality and productivity metrics.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Life insurance coverage.
• Holiday incentive pay.
• Paid training and professional development courses.
• Employee events, virtual meet‑ups, and team‑building activities.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that values innovation, excellence, and personal growth.