Senior Remote Billing Customer Service Representative II – High‑Volume Call Center Specialist in Healthcare Claims, Patient Billing Support, and Customer Experience Excellence at brighthush

Welcome to brighthush – Where Compassion Meets Precision

For more than fifty years, brighthush has been a beacon of trust and innovation in the clinical laboratory and healthcare billing arena. Our mission is simple yet profound: to empower patients, clinicians, and communities with accurate, timely diagnostic and billing information that supports informed health decisions. By marrying cutting‑edge technology with a human‑centered approach, we ensure every patient interaction is meaningful and every billing inquiry is resolved with clarity and care.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, you’re not just filling a role—you’re stepping into a culture that values integrity, innovation, and inclusivity. Our remote work model gives you the flexibility to balance professional growth with personal well‑being, while our commitment to continuous learning keeps you at the forefront of the healthcare industry. Whether you’re a seasoned billing professional or a recent graduate eager to launch your career, brighthush offers the resources, mentorship, and opportunities you need to thrive.

Remote Work, Global Impact

• Work from anywhere in the United States—no commute, no travel.
• Flexible scheduling that respects your life outside of work.
• Access to the same state‑of‑the‑art tools and resources as our on‑site teams.
• Fully supported home‑office setup, including high‑speed internet and ergonomic equipment.

Career Growth & Learning Opportunities

• Structured onboarding and mentorship programs designed to accelerate your success.
• Regular training on the latest billing regulations, technology updates, and customer service best practices.
• Clear career pathways from Billing Representative to Billing Manager, Claims Analyst, and beyond.
• Access to brighthush—a comprehensive learning platform covering everything from medical terminology to advanced data analytics.
• Opportunities to lead process‑improvement projects that directly impact millions of patients.

Position Overview

As a Senior Remote Billing Customer Service Representative II, you will be the frontline advocate for patients and their representatives. Your primary responsibility is to manage a high volume of inbound calls, resolve complex billing issues, and translate intricate medical jargon into clear, actionable information. You will play a pivotal role in ensuring patient satisfaction, compliance with HIPAA regulations, and the overall integrity of our billing processes.

Key Responsibilities

• Handle a high volume of inbound calls from patients and their representatives, providing timely and accurate billing information.
• Translate complex medical terminology and billing codes into simple, understandable explanations.
• Research, troubleshoot, and resolve escalated billing issues, ensuring full resolution and patient satisfaction.
• Navigate the brighthush Billing System and other relevant applications with proficiency.
• Maintain a detailed tracking log of all patient contacts, ensuring data integrity and audit readiness.
• Collaborate with cross‑functional teams—claims, finance, and compliance—to address systemic issues and improve processes.
• Participate in continuous improvement projects and initiatives as directed by business needs.
• Adhere to all HIPAA regulations and internal compliance policies at all times.
• Support the implementation of new billing tools and technologies, providing feedback and training to peers.
• Contribute to the development of knowledge base articles and FAQs to empower both customers and teammates.

Essential Qualifications

• Minimum of 1 year of experience in a high‑volume call center environment.
• At least 1 year of experience in a medical office or healthcare setting, dealing with billing and patient inquiries.
• Strong knowledge of healthcare claims billing, finance, and eligibility processes.
• Proficiency in translating complex healthcare jargon into clear, step‑by‑step instructions.
• Excellent computer skills, including Windows PC applications and the ability to learn new systems quickly.
• Availability to work any nine‑hour shift between Monday‑Friday, 8:30 AM – 8:00 PM ET.
• Commitment to full‑time attendance during the training period with zero absences.
• Strong sense of accountability and the ability to work independently.
• Exceptional listening skills, empathy, and the ability to build rapport with diverse patients.
• Conflict management skills to resolve stressful situations calmly and effectively.
• Minimum age of 18 years.
• High school diploma or GED required.
• Bi‑lingual proficiency in English and Spanish is highly desirable.

Preferred Qualifications

• Experience with HIPAA compliance and data privacy regulations.
• Familiarity with electronic health record (EHR) systems.
• Previous exposure to billing software such as brighthush Billing System or similar platforms.
• Knowledge of insurance verification and eligibility processes.
• Demonstrated ability to meet or exceed performance metrics in a call center setting.
• Experience in a customer‑facing role within the healthcare industry.

Core Competencies & Skills

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and critical thinking abilities.
• Excellent verbal and written communication skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team player who thrives in collaborative settings.
• High emotional intelligence and cultural sensitivity.
• Proficiency in data entry, spreadsheet manipulation, and report generation.
• Time‑management skills that enable efficient handling of multiple tasks.

Compensation & Benefits

While specific salary details are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Potential for annual performance bonus.
• Full‑time medical, supplemental health, dental, and vision coverage starting Day 1 for employees working 30+ hours per week.
• Best‑in‑class well‑being programs, including the annual brighthush health assessment and the brighthush mental health program.
• Paid vacation, health/flex time, and 6 holidays plus 1 “MyDay” off.
• Financial wellness support through brighthush coaching and services.
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance with optional buy‑up.
• Flexible Spending Accounts (FSA) for medical and dependent care.
• Matching gifts program to support charitable causes.
• Education assistance via brighthush.
• Opportunities for career advancement and professional development.

Work Environment & Culture

At brighthush, we celebrate diversity, equity, and inclusion. Our remote teams are connected through collaborative tools, regular virtual town halls, and peer‑to‑peer learning sessions. We foster a culture of transparency, where every team member’s voice is heard and valued.

What You’ll Experience

• Dynamic, supportive leadership that encourages initiative.
• Regular feedback loops and performance reviews.
• Access to cutting‑edge technology that streamlines billing workflows.
• Opportunities to contribute to process‑improvement projects that impact millions of patients.
• Recognition programs that celebrate achievements and milestones.
• Inclusive community events and volunteer opportunities.

H1B Sponsorship

While this particular role is open to U.S. candidates, brighthush has a strong track record of offering H1B sponsorships for qualified candidates. Past years have seen sponsorships ranging from 31 in 2026 to 74 in 2023. Please note that sponsorship is not guaranteed for this position, but we encourage qualified international talent to apply.

Ready to Make a Difference?

If you are a dedicated, empathetic, and detail‑oriented professional who thrives in a fast‑paced, remote environment, we invite you to join the brighthush family. Your expertise will help millions of patients navigate their healthcare journeys with confidence and clarity.

Take the next step in your career—apply today and become a vital part of a company that values people, innovation, and impact.