Senior Remote Billing & Revenue Cycle Customer Service Specialist – Patient & Attorney Liaison – Driving Patient Satisfaction, Revenue Integrity, and Operational Excellence Across brighthush’s Nationwide ASC Network

Welcome to brighthush – Where Innovation Meets Compassion

brighthush is not just a name; it’s a promise of excellence in the ambulatory surgery center (ASC) ecosystem. Since our inception in 1992, we have evolved from a single outpatient facility into a national network of over 250 high‑performance surgery centers. Our mission is simple yet profound: to deliver seamless, transparent, and patient‑centric care while safeguarding the financial health of our partners. By marrying cutting‑edge technology with a culture that prioritizes people, we have earned the trust of hospitals, physicians, insurers, and regulators alike.

As a fully remote‑first organization, brighthush empowers every team member to thrive from any U.S. location. We champion flexibility, collaboration, and continuous learning, ensuring that you can provide exceptional service while maintaining a healthy work‑life balance.

Why brighthush is the Right Choice for Your Career

• Impactful Work: You will be the primary liaison for patients, attorneys, and insurance partners, directly influencing satisfaction scores and revenue integrity.
• Remote Flexibility: Work from home or any U.S. location with a fully supported home‑office setup and a schedule that respects your personal commitments.
• Career Growth: Structured training, mentorship, and clear advancement pathways within the revenue cycle and beyond.
• Competitive Compensation & Benefits: Comprehensive health, dental, vision, life, disability coverage, generous 401(k) match, paid time off, family leave, and more.
• Inclusive Culture: A diverse, collaborative environment that encourages innovation, open communication, and shared success.

Key Responsibilities

As a Remote Billing & Revenue Cycle Customer Service Representative, you will serve as the frontline advocate for patients, attorneys, and insurance partners. Your daily responsibilities will include:

• Handling inbound calls, emails, and chat inquiries from patients, attorneys, insurance carriers, and internal stakeholders to resolve billing questions, disputes, and payment issues.
• Communicating complex revenue cycle processes and outcomes in a clear, empathetic, and professional manner.
• Applying knowledge of payer policies, state regulations, and internal guidelines to provide accurate, compliant responses.
• Documenting all interactions accurately in our CRM system, ensuring data integrity and audit readiness.
• Escalating unresolved issues to the appropriate departments (Billing, Collections, Compliance) while maintaining a high level of customer satisfaction.
• Collaborating with cross‑functional teams—Finance, Operations, IT—to streamline processes and improve the overall billing experience.
• Participating in continuous improvement initiatives, providing feedback on workflow efficiencies, and contributing to the development of best‑practice playbooks.
• Adhering to all company policies, procedures, and regulatory requirements, including HIPAA, state billing laws, and payer contracts.
• Completing additional duties as assigned by your supervisor to support team goals and organizational priorities.

Essential Qualifications

• High School Diploma or GED.
• Minimum of 1 year of experience in healthcare billing, revenue cycle management, or a call‑center environment.
• Strong understanding of medical insurance terminology, payer contracts, and reimbursement processes.
• Proficiency with customer service software (e.g., brighthush CRM) and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Demonstrated ability to manage multiple priorities, meet production targets, and maintain high quality standards.
• Self‑motivated, flexible, and comfortable learning new systems and processes quickly.
• Team‑oriented mindset, with a pleasant demeanor and a genuine commitment to customer satisfaction.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Health Administration, Business, or a related field.
• Experience working with electronic health record (EHR) systems and billing software such as brighthush Billing Suite.
• Knowledge of state‑specific billing regulations and payer mix (Medicare, Medicaid, commercial plans).
• Previous exposure to legal or attorney‑related billing inquiries.
• Certification in Revenue Cycle Management (e.g., Certified Revenue Cycle Professional – CRCP).

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put the patient and partner first, turning challenging situations into positive outcomes.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to dissect complex billing scenarios and identify root causes.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure compliance and audit readiness.
• Adaptability: Comfortable navigating changing policies, payer requirements, and technology updates.
• Collaboration: Effective teamwork across departments, fostering a culture of shared success.
• Time Management: Prioritizing tasks, meeting deadlines, and maintaining productivity in a fast‑paced environment.
• Technical Proficiency: Quick learner of new software and tools, with a solid foundation in digital communication platforms.