Dynamic Customer Success & Support Executive – Remote, Tamil Nadu – Championing Seamless Fee Management for Educational Institutions at brighthush

About brighthush

brighthush is more than a SaaS provider; it is a catalyst for change in the education sector. Since our launch, we have empowered over 2,500 schools, colleges, and universities across India to transform their financial operations. By replacing cumbersome spreadsheets and manual processes with an intuitive, cloud‑based fee management platform, we free educators to focus on what matters most: teaching and learning. Our mission is simple yet ambitious – to make fee collection, invoicing, and payment reconciliation friction‑free for every institution, regardless of size or budget.

Our growth story is built on three pillars: relentless customer success, continuous innovation, and a culture that celebrates curiosity, collaboration, and impact. We are proud to have helped our partners save millions in operational costs while boosting student enrollment and retention. At brighthush, we believe that every interaction with a customer is an opportunity to create lasting value.

Why Join brighthush?

If you thrive in a fast‑paced, tech‑driven environment and want to make a tangible difference, brighthush is the place for you. We offer a culture that rewards initiative, nurtures skill development, and celebrates every milestone—big or small. Here’s what sets us apart:

• Curiosity‑Driven Innovation: We encourage you to ask questions, experiment, and push the boundaries of what’s possible.
• Cross‑Functional Collaboration: From product to sales to training, teamwork is at the heart of everything we do.
• Customer‑First Mindset: Every decision is measured against the impact on our clients’ success.
• Growth & Learning: We invest heavily in mentorship, training, and career progression.

Position Overview

We are looking for a Customer Success & Support Executive based in Tamil Nadu who excels in a remote, dynamic setting. You will be the first line of contact for our diverse customer base, guiding them through product features, troubleshooting issues, and ensuring they derive maximum value from the brighthush platform. Your empathy, communication skills, and problem‑solving mindset will be the cornerstone of our customer experience.

Key Responsibilities

• First‑Point of Contact: Handle inbound queries via phone, email, chat, and social media, providing timely and accurate responses.
• Relationship Building: Cultivate strong, lasting relationships with educators, administrators, and finance teams across institutions.
• Issue Resolution: Diagnose and resolve product or process issues, escalating to engineering or product teams when necessary.
• Feedback Loop: Capture customer insights and relay them to product, marketing, and development teams to drive continuous improvement.
• CRM Management: Maintain detailed, up‑to‑date records in our CRM system, ensuring data integrity and accessibility for the entire support team.
• Proactive Support: Anticipate potential challenges and reach out to customers with best‑practice tips, onboarding guides, and usage analytics.
• Cross‑Functional Collaboration: Work closely with Sales, Product, and Training teams to align on customer needs and product roadmap.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Knowledge Base Contribution: Author and update help articles, FAQs, and troubleshooting guides to empower self‑service.
• Onboarding & Training: Conduct virtual onboarding sessions for new clients, ensuring a smooth transition to the platform.

What Makes You a Great Fit

• Communication Excellence: Fluent in English and at least one of Tamil, Telugu, Kannada, or Hindi. Clear, concise, and empathetic communication is essential.
• Learning Agility: Eager to absorb new information, adapt to evolving product features, and stay ahead of industry trends.
• Empathy & Patience: Ability to listen actively, understand customer pain points, and respond with genuine care.
• Problem‑Solving Mindset: Strong analytical skills and a proactive approach to troubleshooting.
• Tech Savvy: Comfortable with basic office tools (MS Office, Google Workspace) and quick to master new SaaS platforms.
• Educational Background: Bachelor’s degree in any discipline. Fresh graduates are encouraged to apply.
• Multitasking & Time Management: Thrive in a fast‑paced environment, juggling multiple tickets and priorities simultaneously.
• Team Player: Collaborative spirit, ready to support colleagues and share knowledge.

Essential Qualifications

• Minimum 1 year of experience in customer support, technical support, or a related field (entry‑level candidates with strong motivation are welcome).
• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar).
• Strong written and verbal communication skills in English and at least one regional language.
• Basic understanding of SaaS products and cloud‑based solutions.
• High level of professionalism, integrity, and a customer‑first mindset.

Preferred Qualifications

• Experience in the education technology sector or with financial services.
• Knowledge of payment gateways, invoicing, and online transaction processes.
• Experience with data analysis tools (Excel, Google Sheets) to generate customer usage reports.
• Previous exposure to remote work environments and virtual collaboration tools.

Skills & Competencies

• Customer‑centric problem solving
• Effective time management and prioritization
• Strong interpersonal and cross‑functional collaboration
• Adaptability to changing priorities and fast‑moving product updates
• Data‑driven decision making and reporting
• Commitment to continuous learning and professional development

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you demonstrate impact and growth, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training sessions on product updates, industry best practices, and soft‑skill development.
• Clear career pathways—from Customer Success Specialist to Team Lead, and eventually into Product Management or Sales.
• Opportunities to contribute to product roadmap discussions and influence the future of fee‑management technology.
• Annual hackathons and innovation challenges to spark creative solutions.

Work Environment & Culture

Our remote‑first culture means you can work from the comfort of your home while staying connected with a vibrant, global team. We foster:

• Transparent communication through weekly all‑hands meetings and real‑time collaboration tools.
• Inclusive decision‑making that values diverse perspectives.
• A culture of recognition—celebrating wins, learning from challenges, and celebrating milestones together.
• Flexibility to balance professional growth with personal commitments.
• Regular virtual coffee chats and informal meet‑ups to build camaraderie.

Compensation, Perks & Benefits

While specific figures may vary based on experience, we offer a competitive salary package aligned with industry standards for entry‑level roles. In addition:

• Performance‑based bonuses and incentive programs.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off, including holidays, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness toolkit and mental health resources.
• Annual team retreats and virtual social events to strengthen camaraderie.
• Flexible work hours and a fully remote setup with a stipend for home‑office equipment.

How to Apply

If you’re passionate about making a tangible difference in the education sector, eager to grow your career in a supportive, innovative environment, and ready to bring your empathy and problem‑solving skills to brighthush, we’d love to hear from you.

Submit your application through the link below, and let’s start a conversation about how you can help shape the future of fee management.