Senior Remote Claims Customer Success Lead – Accident Support & Product Specialist – Championing Claims Excellence, Customer Experience, and Product Innovation at brighthush

About brighthush

brighthush is not just an insurance provider; it is a global movement that turns uncertainty into confidence. Founded in 1937, we began as a modest local agency and have since grown into a worldwide network that empowers individuals and businesses to protect what matters most. Our legacy is built on three unwavering pillars: integrity, customer focus, and relentless innovation. Whether you are a seasoned professional or a recent graduate, brighthush offers a dynamic, inclusive, and forward‑thinking workplace where your ideas can spark real change.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Senior Remote Claims Customer Success Lead, you will be the first point of contact for individuals navigating the aftermath of an accident. Your empathy, communication skills, and problem‑solving abilities will directly influence our customers’ recovery journey. In return, you’ll enjoy a comprehensive rewards package, a culture that celebrates diversity, and a career path that rewards curiosity and ambition.

What You’ll Gain

• Competitive base salary with performance‑based bonuses that recognize your impact.
• Full‑coverage health, dental, and vision plans, including preventive care and telehealth services.
• 401(k) retirement plan with a dollar‑for‑dollar match up to 6%.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to manage medical expenses.
• Life insurance, short‑term and long‑term disability coverage, and comprehensive employee assistance programs.
• Generous paid time off, volunteer leave, and inclusive parental, family, and military leave policies.
• Wellness initiatives, mental health resources, and a culture that prioritizes work‑life balance.
• Career development opportunities, tuition assistance, and internal mobility programs that help you advance.
• A vibrant, inclusive culture with Employee Resource Groups, community‑building events, and recognition programs that celebrate your achievements.

Key Responsibilities

As a Senior Remote Claims Customer Success Lead, you will play a pivotal role in ensuring a seamless claims experience for our customers. Your day‑to‑day tasks will include:

• Customer Interaction: Handle inbound calls from customers who have recently been in accidents, providing timely, accurate, and empathetic support.
• Claims Intake & Documentation: Guide customers through the claims reporting process, collecting essential information, and entering data into our secure system.
• Product Knowledge & Upselling: Educate customers about additional coverage options and services that can enhance their protection and peace of mind.
• Problem Resolution: Address and resolve customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
• Collaboration: Work closely with claims adjusters, underwriting teams, and other departments to ensure accurate and timely claim processing.
• Compliance & Quality Assurance: Adhere to all regulatory requirements, company policies, and quality standards while maintaining high call quality scores.
• Continuous Improvement: Participate in training sessions, share feedback, and contribute to process improvements that enhance the customer experience.

Essential Qualifications

• Minimum of two years of relevant customer service experience, preferably in a call center or insurance environment.
• Post‑secondary education (associate’s degree or higher) or equivalent professional experience.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, CRM platforms, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced, remote setting.
• Authorized to work in the United States without the need for sponsorship.

Preferred Qualifications

• Experience handling insurance claims or working in a regulated industry.
• Knowledge of accident‑related insurance products and coverage options.
• Demonstrated empathy and a customer‑first mindset.
• Previous experience in a remote or virtual work environment.
• Strong analytical and problem‑solving skills.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to make a positive impact.
• Communication: Clear, concise, and compassionate communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and priorities.
• Team Collaboration: Willingness to collaborate with cross‑functional teams and share best practices.
• Attention to Detail: Accuracy in data entry, documentation, and compliance adherence.
• Resilience: Ability to handle challenging situations with composure and professionalism.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and fostering career advancement. As a Senior Remote Claims Customer Success Lead, you will have access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer service excellence, and industry regulations.
• Mentorship and coaching from experienced leaders in the claims and customer experience departments.
• Cross‑functional projects that allow you to broaden your skill set and gain exposure to different areas of the business.
• Internal job boards and career pathways that enable you to transition into roles such as Claims Adjuster, Customer Experience Manager, or Product Specialist.
• Tuition assistance and professional development resources to support your growth and learning goals.

Work Environment & Culture

brighthush embraces a culture of transparency, collaboration, and innovation. Our remote workforce enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• State‑of‑the‑art virtual collaboration tools that keep teams connected and productive.
• Regular virtual town halls, team‑building activities, and wellness challenges.
• A culture that celebrates diversity, equity, and inclusion, with Employee Resource Groups that support underrepresented communities.
• Recognition programs that reward outstanding performance and customer‑centric achievements.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a comprehensive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• 401(k) retirement plan with a dollar‑for‑dollar match up to 6%.
• Health, dental, and vision insurance with coverage for preventive care.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to manage medical expenses.
• Life insurance and short‑ and long‑term disability coverage.
• Paid time off (PTO), paid sick leave, and volunteer leave.
• Parental, family, and military leave policies that support work‑life balance.
• Wellness programs, mental health resources, and employee assistance programs.
• Tuition assistance and professional development support.

How to Apply

If you are ready to make a meaningful difference in people’s lives while advancing your career in a supportive, remote environment, we encourage you to apply today. Join brighthush and become part of a team that values innovation, empathy, and excellence.

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