Senior Remote Customer Lifecycle Enablement Leader – Driving Engagement, Onboarding, and Renewal Success at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity landscape, delivering cutting‑edge, cloud‑native protection for enterprises worldwide. With a mission to empower businesses to thrive in a digital world, we combine industry‑leading technology with a customer‑centric culture. Our solutions are trusted by Fortune 500 companies, mid‑market leaders, and fast‑growing startups, all of whom rely on brighthush to safeguard their data, applications, and infrastructure. As we expand our global footprint, we’re looking for a visionary leader who can elevate the customer experience from the first touchpoint to long‑term partnership.

Why This Role Matters

Customer success is the heartbeat of any SaaS organization. At brighthush, we believe that a seamless, engaging lifecycle drives not only revenue but also brand advocacy. The Remote Customer Lifecycle Enablement Leader will be the catalyst that transforms onboarding, adoption, and renewal into a predictable, scalable engine of growth. By designing and executing world‑class enablement programs, you’ll empower our Customer Success, Sales, and Product teams to deliver measurable value to every customer.

Key Responsibilities

• Lifecycle Strategy Design: Map end‑to‑end customer journeys, identify critical touchpoints, and develop data‑driven playbooks that align with business objectives.
• Enablement Program Development: Create comprehensive training pathways, including onboarding modules, role‑specific curricula, and continuous learning resources that keep teams and customers ahead of evolving threats.
• Content Creation & Curation: Lead the production of high‑impact content—videos, knowledge base articles, webinars, and micro‑learning units—tailored to diverse audiences and learning styles.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Sales to ensure that enablement materials reflect the latest features, best practices, and competitive differentiators.
• Metrics & Optimization: Define KPIs (e.g., NPS, CSAT, Time‑to‑Value, Renewal Rate), track performance, and iterate on programs to maximize ROI.
• Thought Leadership: Represent brighthush at industry events, webinars, and internal forums, positioning the company as a trusted advisor in cybersecurity enablement.
• Team Leadership: Mentor a small squad of enablement specialists, fostering a culture of continuous improvement, data‑driven decision making, and customer obsession.
• Process Improvement: Identify bottlenecks in the customer journey, propose automation solutions, and implement tools that streamline communication and knowledge sharing.
• Stakeholder Reporting: Deliver regular insights to executive leadership, translating data into actionable recommendations that influence product roadmap and go‑to‑market strategies.
• Global Scalability: Adapt enablement frameworks to support a distributed, remote workforce and a diverse, international customer base.

Essential Qualifications

• Minimum 5 years of experience in Customer Success Enablement within a B2B SaaS environment.
• Proven track record of designing and scaling lifecycle programs that drive adoption, renewal, and upsell.
• Strong content strategy skills, with hands‑on experience in creating and managing learning assets across multiple formats.
• Data‑driven mindset: proficiency in analytics tools (e.g., Tableau, Looker, or similar) and experience turning metrics into actionable insights.
• Excellent communication and storytelling abilities, capable of translating complex technical concepts into clear, engaging narratives.
• Experience working in a fully remote, distributed team environment, with a demonstrated ability to build relationships across time zones.
• Strong project management skills, with the ability to juggle multiple initiatives while meeting deadlines.
• Knowledge of cybersecurity fundamentals and the SaaS sales cycle is highly desirable.

Preferred Qualifications

• Background in cybersecurity or a related technical field.
• Experience with learning management systems (LMS) and authoring tools (e.g., Articulate Storyline, Captivate).
• Familiarity with customer success platforms such as Gainsight, Totango, or similar.
• Previous leadership role managing a team of enablement or training professionals.
• Experience in a high‑growth startup or scale‑up environment, navigating rapid change and ambiguity.
• Certifications in project management (PMP, ScrumMaster) or instructional design (e.g., ATD).

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Content Development & Instructional Design
• Data Analysis & KPI Management
• Cross‑Functional Collaboration
• Change Management & Process Improvement
• Remote Team Leadership & Cultural Sensitivity
• Technical Fluency in SaaS & Cybersecurity Domains

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the industry we serve. As the Remote Customer Lifecycle Enablement Leader, you’ll have the chance to:

• Shape the future of customer success at a leading cybersecurity firm.
• Lead cross‑functional initiatives that influence product development and go‑to‑market strategies.
• Mentor and develop a high‑performing enablement team, building a legacy of excellence.
• Participate in executive‑level discussions, gaining exposure to strategic decision making.
• Access continuous learning resources, including industry conferences, certification programs, and internal knowledge hubs.
• Progress into senior leadership roles such as Director of Customer Success, VP of Enablement, or Chief Customer Officer.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and inclusivity. Our fully remote model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑team syncs.
• Real‑time collaboration tools (Slack, Miro, Figma).
• Flexible work hours that respect work‑life balance.
• A commitment to mental health and well‑being, with access to counseling services and wellness programs.
• Annual virtual retreats that bring the team together for learning, fun, and community building.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to attract top talent and support your well‑being:

• Base salary range: $120,000 – $150,000 annually, commensurate with experience.
• Performance‑based bonus structure tied to individual and company metrics.
• Equity options that allow you to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Home office stipend to create a productive workspace.
• Access to a global learning platform and tuition reimbursement for relevant courses.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

How to Apply

If you’re passionate about transforming customer journeys, thrive in a fast‑paced, remote environment, and want to make a tangible impact at a leading cybersecurity company, we want to hear from you. Submit your resume, a cover letter detailing your enablement successes, and any relevant portfolio or case studies through our careers portal. Let’s build the future of customer success together at brighthush.