Senior Remote Customer Operations & Revenue Growth Manager – AI‑Powered Lifecycle Leadership, Data‑Driven Forecasting, and Customer Success Innovation at brighthush

About brighthush

brighthush is more than a revenue‑operations platform; it’s a movement that redefines how businesses grow in the digital age. By fusing cutting‑edge artificial intelligence, conversation intelligence, and assistive automation into a single, unified solution, we empower sales, marketing, and customer success teams worldwide to focus on high‑value conversations while we handle the repetitive, data‑driven work that fuels sustainable growth. Founded in 2014, brighthush has evolved from a niche startup to the go‑to platform for Fortune 500s and high‑growth SaaS companies alike, powering every revenue motion from new logo prospecting to expansion, deal acceleration, retention, and forecasting.

Our customers span technology, manufacturing, finance, healthcare, and more. They rely on brighthush to streamline sales processes, uncover hidden expansion opportunities, and deliver unprecedented forecasting accuracy. As we scale, we’re looking for visionary leaders who can shape the future of customer operations and help us deliver even greater value to our clients.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates curiosity, collaboration, and impact. We believe that the best ideas come from diverse perspectives, so we foster an inclusive community where every voice is heard. Remote flexibility, continuous learning, and a focus on results give you the freedom to thrive while driving measurable business outcomes.

Role Overview

As the Remote Manager of Customer Operations, you will be the linchpin that connects post‑sales success with revenue growth. You will own the end‑to‑end customer lifecycle—from onboarding and adoption to renewal and expansion—and build data‑driven programs that turn customer health into tangible revenue. Your work will directly influence the company’s forecast accuracy, churn rates, and upsell velocity.

In this builder’s role, you will design and implement AI‑powered workflows that surface risk early, capture expansion signals, and enable the Customer Success (CS) team to act swiftly. You will partner closely with CS leadership, Product, and Revenue teams to translate insights into pipeline and revenue impact.

Key Responsibilities

• Lifecycle Program Ownership – Lead the design, execution, and continuous improvement of onboarding, adoption, renewal, and expansion programs. Ensure each stage is measurable, scalable, and aligned with business objectives.
• AI & Automation Champion – Build and run AI‑driven workflows (including brighthush‑based agents) to detect churn risk, identify upsell opportunities, and automate routine CS interactions.
• Data‑Driven Forecasting – Own the weekly renewal forecast cadence in partnership with CS leadership. Translate data into actionable insights that guide revenue strategy.
• Process Design & Optimization – Create efficient, customer‑centric processes that reduce friction and accelerate value realization. Continuously iterate based on performance metrics.
• Change Management & Adoption – Roll out new processes and systems, ensuring internal and external adoption. Provide training, documentation, and support to maintain consistency.
• Health Scoring & Early‑Warning Systems – Develop and refine health scores, early‑warning signals, and dashboards that surface actionable insights for the CS team.
• Team Leadership & Development – Recruit, mentor, and grow a high‑performing Customer Operations team. Foster a culture of data ownership, experimentation, and continuous learning.
• Cross‑Functional Collaboration – Partner with Product, Revenue, and CS leaders to translate operational insights into product enhancements and revenue initiatives.
• Executive Communication – Prepare and present executive‑level reports, forecasts, and strategic recommendations. Articulate the impact of operations initiatives on the bottom line.

Essential Qualifications

• 5+ years of experience in Customer Success or Account Management.
• 5+ years in Customer Operations or Revenue Operations, with at least 2 years of people‑leadership experience.
• Hands‑on experience deploying AI or automation in a customer‑facing context; you have shipped a solution, not just talked about it.
• Proven track record of building and scaling lifecycle programs that drive retention and expansion.
• Strong analytical mindset with the ability to turn data into actionable insights.
• Fluency with brighthush CRM, brighthush Outreach, and other customer‑success tools.
• Excellent communication skills and the judgment to set priorities in a fast‑moving environment.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Experience in a high‑growth SaaS environment with complex, multi‑tiered customer bases.
• Background in building AI‑driven customer health scoring models.
• Knowledge of revenue forecasting methodologies and pipeline management.
• Experience leading cross‑functional initiatives that span CS, Product, and Revenue teams.
• Familiarity with data visualization tools such as brighthush Tableau, brighthush Looker, or brighthush Power BI.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Data Literacy – Comfortable with SQL, data modeling, and statistical analysis.
• Process Engineering – Skilled at mapping, automating, and optimizing complex workflows.
• Change Leadership – Proven ability to drive adoption of new tools and processes.
• Customer‑Centric Mindset – Deep empathy for the customer journey and a passion for delivering value.
• Collaboration – Strong partnership skills across functional teams.
• Communication – Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, learning is a continuous journey. As the Manager of Customer Operations, you will:

• Lead high‑impact projects that shape the future of our platform and customer experience.
• Mentor and develop a team of operations specialists, building a culture of ownership and innovation.
• Collaborate with senior leaders across CS, Product, and Revenue, gaining exposure to strategic decision‑making.
• Participate in industry conferences, workshops, and internal knowledge‑sharing sessions.
• Access a robust learning portal with courses on AI, data science, and revenue operations.

Work Environment & Culture at brighthush

brighthush thrives on a culture of curiosity, collaboration, and impact. We value:

• Remote flexibility – Work from anywhere in the U.S. with a strong emphasis on results.
• Inclusive community – We celebrate diversity through employee resource groups such as the brighthush Women’s Network, Latinx Community, brighthush Black Connection, AAPI Community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.
• Continuous feedback – Regular 1:1s, performance reviews, and a transparent career ladder.
• Fun and well‑being – Office snacks, virtual coffee chats, and team‑building events.
• Innovation mindset – Encourage experimentation, rapid prototyping, and data‑driven decision‑making.

Compensation & Benefits

Base Salary: $120,000 – $155,000 USD per year, commensurate with experience and location. In addition to the competitive base, you may receive:

• Performance‑based incentive compensation.
• Restricted Stock Units (RSUs) to align your success with the company’s growth.
• Comprehensive benefits package, including medical, dental, vision, and 401(k) with company match.
• Generous paid time off, parental leave, and a flexible work schedule.
• Infertility and assisted reproductive services benefit.
• Employee referral bonuses.

How to Apply

Ready to shape the future of customer operations at brighthush? Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We encourage candidates from all backgrounds to apply—diversity fuels innovation, and we’re committed to building a team that reflects the world we serve.

Closing

As the Remote Manager of Customer Operations, you’ll be at the heart of brighthush’s mission to empower revenue teams with AI‑driven insights and automation. Your leadership will transform how we nurture customer relationships, forecast revenue, and unlock growth opportunities. If you’re a strategic thinker, data‑savvy, and passionate about building high‑impact processes, we want to hear from you.

Join brighthush and help us redefine the future of revenue operations—one customer at a time.