Senior Remote Customer Service Agent II – Healthcare Support & Operations – Full‑Time, Work from Home

About brighthush

brighthush is a leading provider of integrated healthcare solutions, delivering high‑quality medical services across the United States. With a mission to improve patient outcomes through compassionate care, innovative technology, and a commitment to community health, brighthush has earned a reputation for excellence in the healthcare industry. Our remote workforce is a vital part of our success, enabling us to bring world‑class support to patients, providers, and partners from anywhere in the country.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that values diversity, collaboration, and continuous learning. As a Remote Customer Service Agent II, you’ll play a pivotal role in ensuring seamless communication between patients, healthcare professionals, and our internal teams. You’ll have the flexibility to work from home while enjoying the same benefits, growth opportunities, and supportive culture that our on‑site employees experience.

Key Responsibilities

In this role, you will be the first point of contact for a wide range of inquiries and service requests. Your responsibilities will include, but are not limited to:

• Responding to Inquiries: Handle incoming calls, emails, and chat messages from patients, providers, and internal stakeholders with professionalism and empathy.
• Resolving Service Requests: Troubleshoot issues related to HR, payroll, accounts payable, supply chain, and revenue cycle billing, ensuring timely resolution and follow‑up.
• Maintaining Records: Accurately document all interactions, updates, and resolutions in our customer relationship management (CRM) system, maintaining data integrity and confidentiality.
• Escalation Management: Identify complex issues that require higher‑level support and coordinate with specialized teams to achieve swift resolution.
• Process Improvement: Participate in continuous improvement initiatives by providing feedback on workflow efficiencies and suggesting best practices.
• Compliance & Confidentiality: Adhere to all privacy regulations (HIPAA, GDPR, etc.) and internal policies when handling sensitive information.
• Team Collaboration: Work closely with cross‑functional teams, including HR, Finance, IT, and Operations, to support integrated service delivery.

Essential Qualifications

• High school diploma or GED; a bachelor’s degree is a plus.
• Minimum of 1 year of recent, relevant experience in a customer‑service or support environment.
• Experience with HR, payroll, accounts payable, supply chain, or revenue cycle billing is highly desirable.
• Strong written and verbal communication skills in English.
• Proficiency in using multi‑line phone systems, printers, fax machines, copiers, and scanners.
• Excellent time‑management skills and the ability to prioritize multiple tasks in a fast‑paced environment.
• Demonstrated ability to handle confidential and sensitive information with discretion.

Preferred Qualifications

• Experience in a healthcare setting or with medical billing and coding.
• Knowledge of electronic health record (EHR) systems and healthcare terminology.
• Previous remote work experience, with a proven track record of self‑management and reliability.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Strong analytical skills and the ability to interpret data to improve service quality.
• Certification in customer service or a related field.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Team Collaboration: Strong interpersonal skills to work effectively with remote and on‑site teams.
• Technology Savvy: Comfortable learning new software tools and troubleshooting basic technical issues.
• Resilience: Ability to maintain composure under pressure and handle high‑volume call traffic.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Agent II, you will have access to:

• Professional Development Programs: Structured training modules covering healthcare operations, compliance, and advanced customer‑service techniques.
• Mentorship: Pairing with experienced leaders who provide guidance and support for career progression.
• Internal Mobility: Opportunities to transition into roles such as Billing Specialist, HR Coordinator, or Operations Analyst.
• Certification Support: Reimbursement for industry certifications (e.g., Certified Customer Service Professional, Certified Healthcare Administrator).
• Leadership Tracks: Potential to move into supervisory or managerial positions within the customer‑service or operations divisions.

Work Environment & Culture at brighthush

Even though you’ll be working remotely, you’ll still feel the vibrant brighthush culture. We foster a collaborative, inclusive, and innovative environment through:

• Regular virtual team meetings and social events.
• Open communication channels with leadership and peers.
• A culture that values work‑life balance, mental health, and well‑being.
• Commitment to diversity, equity, and inclusion across all levels of the organization.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

Salary Range: USD 54,121 – 75,774 per year, commensurate with experience and qualifications. Benefits Package:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Flexible work schedule and remote work stipend.
• Employee assistance program (EAP) for mental health support.
• Continuing education stipend and tuition reimbursement.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, remote healthcare organization, we encourage you to apply today. Join brighthush and help us deliver exceptional care and support to patients and partners across the nation.