Senior Remote Customer Service Representative – Vehicle Release & Pickup Specialist – Mid‑Atlantic Region – Champion Seamless Vehicle Transitions for brighthush’s Global Auction Network

Welcome to brighthush – The Future of Global Vehicle Auctions

At brighthush, we’re not just an online marketplace; we’re the heartbeat of the automotive industry, connecting buyers, sellers, and logistics partners across more than 190 countries. With a network of over 200 strategically located facilities, we empower our partners to move vehicles faster, smarter, and with unparalleled transparency. Our success is powered by cutting‑edge technology, data‑driven insights, and an unwavering commitment to customer experience. As we continue to scale, we’re looking for a seasoned professional to join our Remote Customer Service team as a Vehicle Release & Pickup Specialist in the Mid‑Atlantic region.

Why This Role is Critical to Our Mission

Vehicle release and pickup is the linchpin of our logistics chain. A single misstep can delay auctions, erode trust, and impact revenue. In this senior role, you will be the critical link that ensures every vehicle transitions smoothly from the seller’s hands to our auction floor, safeguarding both operational integrity and customer satisfaction. Your work will directly influence our ability to deliver on our promise of speed, transparency, and reliability to every stakeholder in the auction ecosystem.

Key Responsibilities

• Coordinate Vehicle Release: Initiate and manage communication with body shops, towing companies, and vehicle owners to confirm pick‑up details, secure release authorizations, and schedule transportation.
• Stakeholder Engagement: Build rapport with sellers and partners, providing clear guidance on release procedures, handling personal item removal, and addressing any concerns promptly.
• Utilize Proprietary Tools: Master the “DeCode This” platform to search VINs, retrieve vehicle data, and update records with precision.
• Maintain Detailed Records: Log every interaction, decision, and action in our system to ensure data integrity, audit readiness, and seamless hand‑offs.
• Meet Performance Targets: Consistently achieve daily goals, including making 100+ outbound calls, processing 60+ live lots, and maintaining a high first‑contact resolution rate.
• Collaborate Across Teams: Participate in weekly Microsoft Teams meetings, share insights, and support teammates in a fast‑paced, remote environment.
• Adhere to Policies: Follow all brighthush policies, guidelines, and quality standards to deliver consistent, top‑tier service.
• Continuous Improvement: Contribute to process enhancements, suggest automation opportunities, and assist with ad‑hoc tasks as directed by management.

Essential Qualifications

• Minimum of one year of office support or customer service experience, preferably in a high‑volume environment.
• High school diploma or GED; associate’s degree or higher is a plus.
• Exceptional verbal and written communication skills, with confidence on the phone and in email correspondence.
• Typing speed of at least 45 words per minute and proficiency with basic 10‑key input.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software quickly.
• Strong attention to detail, analytical mindset, and the ability to multitask in a dynamic setting.
• Professional virtual presence with a quiet, distraction‑free workspace and reliable high‑speed internet.
• Availability for occasional overtime or weekend coverage to meet business needs.
• Commitment to maintaining a positive, customer‑centric attitude at all times.

Preferred Qualifications

• Bilingual proficiency (English plus another language) is highly desirable.
• Experience in the automotive, logistics, or transportation industry.
• Familiarity with customer relationship management (CRM) systems.
• Prior experience in a remote, high‑volume customer service role.
• Knowledge of vehicle registration and title transfer processes.

Skills & Competencies

• Exceptional organizational skills and the ability to manage multiple priorities simultaneously.
• Strong interpersonal skills with a customer‑centric mindset.
• Adaptability to evolving processes, technology tools, and market conditions.
• Team collaboration and a willingness to share best practices.
• Resilience under pressure and a proactive approach to problem resolution.
• Data‑driven decision making and a commitment to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. Your career path can evolve in several exciting directions:

• Structured Onboarding: Comprehensive training modules, mentorship, and shadowing sessions to accelerate your ramp‑up.
• Skill Development: Access to industry certifications, advanced Excel courses, and specialized workshops on logistics and compliance.
• Clear Career Pathways: Opportunities to progress from Customer Service Representative to Team Lead, Operations Manager, or even cross‑functional roles in Sales, Compliance, or Data Analytics.
• Leadership Exposure: Participation in cross‑departmental projects, leading initiatives, and presenting findings to senior leadership.
• Performance Recognition: Regular performance reviews, peer recognition programs, and tangible rewards for exceeding targets.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll experience:

• Full remote work with company‑provided equipment and a stipend for home office setup.
• Daily feedback loops and performance metrics that empower you to excel.
• Weekly virtual team meetings that foster connection, knowledge sharing, and camaraderie.
• A supportive, inclusive environment where every voice is heard and valued.
• Opportunities to contribute to process improvements and innovation initiatives.
• Access to a global community of professionals who share a passion for automotive excellence.

Compensation & Benefits

We offer a competitive hourly rate ranging from $16.04 to $22.00, with enhanced rates for California, Colorado, New York, and Washington residents ($18.00–$24.00). In addition to your base pay, you’ll enjoy:

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost to you.
• Paid vacation, sick leave, and company holidays.
• Life and AD&D insurance.
• Discounts on a variety of products and services.
• Access to ongoing professional development and learning resources.
• Flexible work schedule to accommodate personal commitments.

How to Apply

Ready to join a team that values hard work, professionalism, and exceptional service—all from the comfort of your own home? Click the link below to submit your application and become part of brighthush’s global community.

Apply to this Job

Our Commitment to Diversity & Inclusion

At brighthush, we celebrate diversity, champion inclusion, and foster a culture of belonging. By embracing a wide range of perspectives, we unlock innovation and empower every team member to thrive. We are dedicated to creating a workplace where everyone feels appreciated, included, and inspired to grow.

Legal & Compliance

brighthush participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (for U.S. applicants and employees only). For more information, please review our E‑Verify participation and right‑to‑work policies.