Senior Remote Customer Success Associate – Omnichannel Retail Growth Strategist & Partnership Excellence Leader at brighthush

Welcome to brighthush: Pioneering the Future of Retail Innovation

At brighthush, we’re redefining the retail landscape by bridging the gap between brands, retailers, and shoppers across every touchpoint. In a world where the lines between online and offline are dissolving, our mission is simple yet powerful: create lasting relationships that deliver measurable growth and unforgettable experiences for brands, retailers, and consumers alike. We empower partners to thrive in a hyper‑connected marketplace, ensuring their products shine in physical stores worldwide while driving digital engagement.

Position Overview

We are seeking a highly motivated Senior Remote Customer Success Associate to join our dynamic sales team. In this hybrid role, you will serve as the primary virtual sales contact for a portfolio of independent retailers, managing relationships, executing promotional programs, and driving incremental revenue. You’ll collaborate closely with the Virtual Sales Customer Manager and cross‑functional teams to deliver exceptional service and unlock growth opportunities.

Key Highlights

• Hybrid schedule: 3 days in the office (Tuesday‑Thursday) and 2 days remote.
• Focus on sales development, promotional execution, and new business acquisition.
• Opportunity to shape the future of retail partnerships in a rapidly expanding company.
• Competitive compensation, performance bonuses, and a comprehensive benefits package.

Core Responsibilities

As a Senior Remote Customer Success Associate at brighthush, you will be the linchpin of our retailer relationships. Your day‑to‑day activities will include:

• Relationship Management: Serve as the primary point of contact for a portfolio of independent retailers, building trust and ensuring their success with brighthush solutions.
• Sales Development: Identify upsell and cross‑sell opportunities within existing accounts, leveraging data insights to recommend tailored solutions.
• Promotional Program Execution: Design, launch, and monitor promotional campaigns that drive foot traffic and online conversions for partner retailers.
• Performance Reporting: Compile and analyze sales metrics, providing actionable insights to both retailers and internal stakeholders.
• Collaboration: Work closely with the Virtual Sales Customer Manager, Marketing, Product, and Operations teams to align strategies and deliver seamless customer experiences.
• Onboarding & Training: Guide new retailers through the onboarding process, ensuring they understand brighthush tools, best practices, and performance expectations.
• Feedback Loop: Capture retailer feedback, identify pain points, and advocate for product enhancements that improve the overall partner experience.
• Compliance & Documentation: Maintain accurate records of all interactions, contracts, and performance data in our CRM system.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field.
• Minimum of 2 years of experience in retail sales, customer success, or account management.
• Proven track record of meeting or exceeding sales targets in a B2B environment.
• Strong analytical skills with the ability to interpret sales data and translate insights into action.
• Excellent communication skills—both written and verbal—across multiple stakeholder levels.
• Proficiency with CRM platforms (e.g., brighthush) and brighthush Office Suite.
• Self‑motivated, organized, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience working with independent retailers or small‑to‑mid‑size retail chains.
• Knowledge of omnichannel retail strategies, e‑commerce platforms, and point‑of‑sale technologies.
• Background in data visualization tools (e.g., Tableau, Power BI) or advanced Excel modeling.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Previous experience in a fast‑growth startup or tech‑driven retail environment.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding and solving customer challenges.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Negotiation & Influence: Skilled at guiding conversations toward mutually beneficial outcomes.
• Project Management: Comfortable juggling multiple initiatives with tight deadlines.
• Adaptability: Thrive in a dynamic, evolving retail landscape.
• Team Collaboration: Work effectively across functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Remote Customer Success Associate, you will:

• Gain exposure to senior leadership through regular strategy sessions and performance reviews.
• Participate in ongoing training programs covering sales techniques, product knowledge, and industry trends.
• Earn certifications in CRM platforms, data analytics, and retail technology.
• Progress into roles such as Senior Customer Success Manager, Account Director, or even Product Strategy Lead.
• Contribute to the development of new tools and processes that shape the future of retail partnership management.

Work Environment & Company Culture

brighthush is built on a foundation of innovation, collaboration, and inclusivity. Our culture is defined by:

• Remote‑First Flexibility: While we maintain a hybrid office presence, we empower our team to work from anywhere that fuels their productivity.
• Data‑Driven Decision Making: Every initiative is backed by robust analytics and continuous improvement.
• Cross‑Functional Collaboration: Teams from Sales, Marketing, Product, and Operations regularly co‑create solutions.
• Community & Impact: We partner with local charities, host volunteer days, and support sustainability initiatives.
• Continuous Learning: Monthly lunch‑and‑learn sessions, access to industry conferences, and a generous learning stipend.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary complemented by performance‑based bonuses. Additional benefits include:

• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Unlimited paid time off and flexible holiday scheduling.
• Remote work stipend and ergonomic equipment allowance.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping how brands and retailers connect with consumers. You’ll have the chance to:

• Drive measurable growth for real‑world retailers and see the impact of your work in real time.
• Collaborate with industry experts and thought leaders in retail innovation.
• Shape the future of omnichannel retail solutions and influence product direction.
• Grow your career in a supportive environment that values initiative, creativity, and results.

Ready to Make an Impact?

If you’re a proactive, customer‑focused professional eager to accelerate retail success in a fast‑moving, data‑rich environment, we want to hear from you. Apply today and help brighthush continue to set new standards for retail partnership excellence.