Senior Remote Customer Success Executive – B2B Staffing & Global Talent Partnerships

About brighthush

At brighthush, we are redefining the future of work by connecting the world’s most talented architects and engineers with leading architectural and engineering firms across the globe. Our cutting‑edge platform empowers professionals to thrive in a flexible, remote environment while delivering exceptional value to our clients. We pride ourselves on fostering a culture of innovation, collaboration, and continuous learning—where every team member is encouraged to think outside the box and drive meaningful impact.

Why Join brighthush?

When you become part of brighthush, you’ll experience:

• Global Reach – Work with top-tier U.S. and Canadian firms while collaborating with contractors from every corner of the world.
• Impactful Work – Directly influence the success of both our clients and the talented professionals we partner with.
• Growth Mindset – Access to ongoing training, mentorship, and career‑advancement pathways.
• Inclusive Culture – A diverse, supportive environment that celebrates individuality and collective achievement.
• Competitive Compensation – A comprehensive package that rewards performance, creativity, and dedication.

Key Responsibilities

As a Remote Customer Success Executive, you will be the linchpin between our U.S. and Canadian clients, the contractors we place, and the internal teams that drive our platform’s evolution. Your day‑to‑day activities will include:

• Account Management – Build and nurture long‑term relationships with architectural and engineering firms, understanding their evolving needs and strategic objectives.
• Contractor Advocacy – Serve as the primary point of contact for contractors, ensuring their satisfaction, addressing concerns, and championing their professional growth.
• Upsell & Expansion – Identify opportunities to broaden our service offering within existing accounts, collaborating closely with the sales team to secure additional contractor placements.
• Client Onboarding – Lead the seamless onboarding of new clients, coordinating with internal stakeholders to integrate contractors into client teams efficiently.
• Feedback Loop – Collect, analyze, and communicate actionable insights from both clients and contractors to product, engineering, and marketing teams.
• Issue Resolution – Resolve disputes or challenges swiftly, maintaining a professional, solution‑oriented approach that benefits all parties.
• Reporting & Analytics – Maintain meticulous records of client interactions, generate regular performance reports, and provide strategic recommendations to senior leadership.

Essential Qualifications

• Minimum of 3 years of experience in customer success, account management, or a related field within the B2B staffing or professional services industry.
• Proven track record of managing high‑value accounts and driving revenue growth through upselling and cross‑selling initiatives.
• Exceptional communication skills—both written and verbal—across multiple time zones and cultural contexts.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Demonstrated ability to manage multiple priorities in a fast‑paced, remote work environment.

Preferred Qualifications

• Experience working with architectural or engineering firms, or a deep understanding of the design‑build industry.
• Background in recruiting, talent acquisition, or workforce solutions.
• Knowledge of remote workforce management best practices and compliance considerations.
• Fluency in multiple languages is a plus, especially English and Spanish.

Core Competencies & Skills

• Relationship Building – Ability to establish trust and rapport with clients and contractors alike.
• Strategic Thinking – Visionary mindset to anticipate client needs and propose innovative solutions.
• Problem Solving – Quick, decisive action to resolve complex issues while maintaining client satisfaction.
• Collaboration – Seamless teamwork with sales, product, engineering, and marketing to deliver a unified customer experience.
• Data‑Driven Decision Making – Leveraging metrics to guide strategy and measure success.
• Adaptability – Thriving in a dynamic, evolving environment with changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Customer Success Executive, you will have access to:

• Structured mentorship programs with senior leaders across the organization.
• Regular training sessions on industry trends, new technologies, and customer success best practices.
• Clear career pathways to senior customer success roles, account management leadership, or product strategy positions.
• Opportunities to lead cross‑functional projects, influencing product roadmap and service delivery.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We celebrate:

• Flexibility: Work hours that align with your personal rhythm and client time zones.
• Transparency: Open communication channels and regular company‑wide updates.
• Innovation: A “fail fast, learn fast” mindset that encourages experimentation.
• Diversity & Inclusion: A commitment to creating a welcoming space for all voices.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by performance‑based incentives. Additional perks include:

• Health, dental, and vision insurance.
• Unlimited paid time off and flexible holiday scheduling.
• Professional development stipend and access to industry conferences.
• Equity options for eligible employees.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a tangible impact on the future of global talent placement? Submit your application through our careers portal and join a team that values innovation, collaboration, and personal growth.

Apply to brighthush Today

Join brighthush – Where Talent Meets Opportunity

We’re on a mission to empower architects and engineers worldwide, and we need passionate, customer‑centric professionals to help us achieve that vision. If you thrive in a fast‑paced, remote environment and are eager to build lasting relationships that drive success for both clients and contractors, we want to hear from you. Apply now and become a pivotal part of brighthush’s growth story.