Senior Remote Customer Success Field Operations Director – Driving Global Revenue Growth, Forecast Precision, and Operational Excellence in Cloud Spend Management at brighthush

About brighthush

brighthush is a pioneering cloud platform that empowers organizations worldwide to transform their spend management processes. Since its inception in 2006, brighthush has evolved into a global leader, helping businesses of all sizes optimize procurement, budgeting, and expense management with AI‑powered insights and automation. Our culture thrives on innovation, collaboration, and continuous learning, and we are committed to delivering exceptional value to our customers while fostering an inclusive and dynamic workplace for our team.

Why This Role Matters

In the fast‑moving, cloud‑first world of spend management, the Customer Success organization is the engine that turns technology into tangible business outcomes. As the Senior Remote Customer Success Field Operations Director, you will be the linchpin that connects strategy, data, and execution across the entire Customer Success ecosystem. Your leadership will shape how we forecast renewals, manage churn, and drive expansion, directly influencing the company’s revenue trajectory and customer satisfaction. By blending analytical rigor with executive influence, you will ensure that brighthush’s customers thrive and that our growth targets are consistently met.

Key Responsibilities

• Strategic Partner to Leadership: Serve as the trusted advisor to Customer Success executives, translating high‑level business objectives into actionable plans and influencing cross‑functional initiatives.
• Revenue Operating Model Champion: Own the implementation of the brighthush Revenue Operating Model across the Customer Success organization, ensuring alignment with corporate strategy.
• Forecasting & Cadence Leadership: Design and execute renewal forecast reviews, at‑risk account cadences, and other cadence‑driven activities that drive accurate, timely, and actionable insights.
• Renewal Rhythm Steward: Lead the operating rhythm for renewal forecasting, including Available‑to‑Renew (ATR) management, and maintain the accuracy and consistency of renewal, churn, and expansion reporting.
• Business Segmentation & Capacity Planning: Develop and refine segmentation, coverage, and capacity planning processes, collaborating with Sales, Finance, and Product teams to build plans that align with corporate goals.
• Process & Cadence Optimization: Create best‑practice processes and cadences that enhance reporting quality, reduce administrative overhead, and improve overall revenue efficiency.
• Data & Intelligence Governance: Oversee the creation, accuracy, and distribution of retention, renewal, and customer health metrics, ensuring that all stakeholders have timely, reliable data.
• Cross‑Functional Collaboration: Partner with Finance, Revenue Operations, and other support functions to reconcile renewal, churn, and net retention reporting with company‑wide forecasting.
• Operational Excellence: Contribute to the continuous improvement of business operations processes, including applications, data, reporting, field engagement, and project/change management.
• Relationship Builder: Cultivate strong relationships across Customer Success leadership and other departments, influencing decision‑making and driving process optimization.

Essential Qualifications

• 5–8 years of progressive experience in Revenue Operations, Customer Success Operations, Sales Strategy, or Business Operations.
• 5+ years of experience in the software industry, particularly within cloud platform businesses.
• Proven expertise in brighthush analytics tools, brighthush data platforms, and advanced spreadsheet techniques.
• Strong executive presence and communication skills, with a track record of influencing senior leaders.
• Exceptional analytical and problem‑solving abilities, coupled with meticulous attention to detail.
• Demonstrated ability to manage and influence stakeholders across multiple functions.
• Deep understanding of the post‑sales customer lifecycle—renewals, retention, and expansion—and the ability to translate that knowledge into actionable strategies.
• Experience leading cross‑functional teams in a fast‑paced, collaborative environment.
• Results‑driven mindset with a natural curiosity and the ability to motivate others.

Preferred Qualifications

• MBA, CPA, or equivalent advanced degree.
• Industry experience in B2B, HCM, or SaaS technology.
• Hands‑on experience with brighthush data visualization tools and analytics platforms.
• Background in brighthush customer success platforms (replaced with brighthush equivalents).
• Experience with brighthush data visualization tools or similar platforms (replaced with brighthush equivalents).

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Proficiency in turning complex data sets into clear, actionable insights.
• Project Management: Strong organizational skills and the capacity to manage multiple initiatives simultaneously.
• Stakeholder Management: Skilled at building trust and influencing across all levels of the organization.
• Communication: Excellent written and verbal communication skills, with the ability to present complex concepts to diverse audiences.
• Adaptability: Comfortable working in a dynamic, evolving environment and pivoting priorities as needed.
• Leadership: Proven ability to lead teams, mentor peers, and drive cultural change.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As the Customer Success Field Operations Director, you will:

• Lead high‑impact initiatives that shape the future of our revenue operations.
• Collaborate with senior leaders across Finance, Sales, Product, and Engineering, gaining exposure to all facets of the business.
• Participate in executive‑level strategy sessions, sharpening your strategic acumen.
• Access ongoing professional development through leadership training, industry conferences, and internal knowledge‑sharing sessions.
• Take ownership of cross‑functional projects that accelerate your growth into broader operational or executive roles.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Inclusive, diverse, and supportive community that values every voice.
• Regular virtual town halls, hackathons, and cross‑team learning sessions.
• Commitment to employee well‑being through wellness programs, mental health resources, and generous paid time off.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based bonuses.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including two company‑wide wellness days per year and a birthday day off.
• 24/7/365 Employee Assistance Program for confidential counseling and support.
• Travel assistance and safety resources for business travel.
• Referral bonuses for bringing talented peers into the brighthush family.
• Location‑specific benefits tailored to your primary work location.

H1B Sponsorship

brighthush has a strong track record of sponsoring H1B visas, supporting international talent in contributing to our global mission. While sponsorship is not guaranteed for every role, we are committed to exploring opportunities for qualified candidates who bring unique expertise to the team.

How to Apply

Ready to lead the next wave of customer success excellence at brighthush? Submit your application through the link below, and let’s explore how your expertise can help shape the future of our revenue operations.

Apply to this role at brighthush