Senior Customer Solutions Architect – Multifamily Real Estate Technology & Integration Specialist

About brighthush

brighthush is a leading innovator in multifamily real‑estate technology, delivering cloud‑based solutions that empower property owners, managers, and residents alike. With a portfolio that spans leasing, resident engagement, financial analytics, and integrated insurance, brighthush is redefining how the industry operates. Our mission is simple: to help our customers accelerate time‑to‑value, maximize ROI, and achieve operational excellence through scalable, flexible, and resilient technology.

As we continue to expand our footprint across North America and beyond, we’re looking for a visionary Customer Solutions Architect who can bridge the gap between complex business challenges and elegant, data‑driven solutions. If you thrive on ownership, possess an entrepreneurial spirit, and love turning spreadsheets into strategic insights, brighthush invites you to join our dynamic team.

Key Responsibilities

• Customer Advocacy & Problem Solving – Listen attentively to customers, employ critical thinking, and identify root causes of challenges. Own the resolution journey from discovery to delivery, ensuring follow‑up and continuous improvement.
• Stakeholder Engagement – Navigate complex organizational structures and communicate effectively with a broad spectrum of stakeholders, from leasing staff to C‑suite executives. Tailor messaging to fit each audience’s priorities and language.
• Thought Leadership & Solution Design – Maintain deep, up‑to‑date knowledge of brighthush’s product suite and integrations. Advise multifamily owners and operators on best practices, architecture, and operational excellence.
• Expectation Management – Set realistic, measurable goals and manage customer expectations to enhance satisfaction and mitigate risk. Leverage data and metrics to demonstrate value and ROI.
• Cross‑Functional Collaboration – Partner with Sales, Delivery, Success, and Product Management to develop processes, systems, and documentation that increase visibility, efficiency, and customer delight.
• Teamwork & Continuous Improvement – Work cooperatively with colleagues across the organization to achieve shared objectives, share knowledge, and champion a culture of learning.

Essential Qualifications

• 3–4 years of customer‑facing experience in multifamily real‑estate technology, including account management, support, product management, or end‑user communication.
• Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
• Proven ability to configure and deploy SaaS‑based applications that scale and deliver measurable ROI.
• Strong understanding of property management at both corporate and property levels.
• Exceptional analytical skills, with the ability to navigate people and data to uncover insights.
• Persuasive communication skills, capable of overcoming objections across diverse personalities.
• Goal‑oriented, metric‑driven, and accountable, with a passion for empowering customers and partners.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM platforms such as Salesforce.

Preferred Qualifications

• Prior experience with brighthush products, including leasing, rent‑collection, or insurance modules.
• 2–3 years as a Systems Administrator or similar role, providing deep knowledge of brighthush solutions and third‑party integrations.
• Project management experience, including leading business discovery workshops and managing timelines.
• Technical writing skills, with the ability to author custom statements of work and detailed documentation.
• Understanding of the software development life cycle, SQL queries, and the ability to architect complex technical solutions.
• Experience in planning, managing, and executing integration design, testing, and deployment.

Skills & Competencies

• Strategic Thinking – Translate business objectives into actionable technology roadmaps.
• Data‑Driven Decision Making – Use analytics to inform recommendations and measure success.
• Communication & Presentation – Deliver clear, compelling presentations to technical and non‑technical audiences.
• Collaboration & Influence – Build strong relationships across sales, delivery, and product teams.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities as customer needs evolve.
• Customer‑Centric Mindset – Place the customer at the center of every decision and solution.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Solutions Architect, you will:

• Lead high‑impact projects that shape the future of multifamily technology.
• Mentor junior architects and collaborate with cross‑functional teams.
• Participate in continuous learning programs, including certifications in cloud platforms, data analytics, and project management.
• Earn recognition through performance‑based bonuses and potential equity participation.
• Advance into senior leadership roles such as Director of Customer Success or VP of Solutions.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and inclusivity. Our team values:

• Entrepreneurial Spirit – Empowered to experiment, iterate, and own outcomes.
• Collaborative teamwork across geographic locations.
• Continuous feedback and open communication.
• Commitment to work‑life balance, with flexible schedules and remote options.
• Celebration of diversity, equity, and inclusion through employee resource groups and community outreach.

Compensation & Benefits

We offer a competitive salary range of $70,700 – $120,300 per year, commensurate with experience and qualifications. In addition, you will receive:

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and a flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Performance‑based bonus structure and potential sales incentives.
• Employee wellness programs, including gym memberships and mental health resources.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a role that shapes the future of multifamily real‑estate technology. You’ll work alongside passionate professionals who are dedicated to delivering transformative solutions, and you’ll have the autonomy to drive projects that directly impact millions of residents worldwide.

Our commitment to innovation, customer success, and employee growth ensures that you’ll thrive both personally and professionally. Whether you’re a seasoned architect or an emerging leader, brighthush offers the resources, mentorship, and platform to elevate your career.

Ready to Make an Impact?

If you’re ready to bring your expertise, curiosity, and drive to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help us build the next generation of multifamily solutions that empower communities and transform lives.