Senior Remote Customer Success Manager – Automotive Dealer Portfolio Champion, Growth Strategist, Data‑Driven Business Transformation Leader, and Customer Experience Architect – Accelerating Dealer Success & Innovation at brighthush

About brighthush – Pioneering the Future of Automotive Retail

brighthush is at the forefront of a seismic shift in automotive retail. In an era where electrification, digital showrooms, subscription‑style ownership, and data‑centric decision making are redefining how customers buy and own vehicles, brighthush delivers the technology, insights, and partnership that empower dealers to thrive. By blending advanced data analytics, machine‑learning algorithms, and a deep understanding of dealership workflows, we help our partner network reduce costs, increase profitability, and create unforgettable buyer experiences. As a Senior Remote Customer Success Manager, you will be the trusted advisor who translates our technology into measurable business outcomes for our dealer partners, ensuring they stay ahead of the curve and achieve sustainable growth.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a purpose‑driven mission that transforms the automotive industry. We champion a culture of curiosity, collaboration, and continuous improvement. Our remote‑first environment means you can work from anywhere while staying connected to a vibrant community of industry experts, data scientists, and customer success leaders. We invest in your professional growth through mentorship, training programs, and access to the latest industry research. And we celebrate success with a comprehensive rewards package that recognizes both individual and team achievements.

Your Impact – What You’ll Do

Strategic Portfolio Leadership

You will own a defined portfolio of high‑value automotive dealers and dealer groups, acting as the single point of contact for all strategic initiatives. Your focus will be on ensuring that each partner extracts maximum value from our software and data products, driving measurable ROI and long‑term loyalty. You will develop deep expertise in each account’s business model, market positioning, and growth objectives, positioning yourself as the go‑to advisor for all things brighthush.

Account Health & Risk Management

• Continuous Monitoring: Track key performance indicators such as usage frequency, feature adoption, and satisfaction scores to identify early warning signs of churn.
• Proactive Mitigation: Develop and execute risk‑reduction plans, including targeted training, business reviews, and executive briefings.
• Health Dashboards: Build and maintain real‑time dashboards that provide both internal teams and clients with clear visibility into account health.

Stakeholder Relationship Building

• Executive Engagement: Cultivate deep, trust‑based relationships with C‑suite executives, operations managers, and IT leads across the dealer network.
• Strategic Partnerships: Serve as the go‑to point of contact for strategic initiatives, ensuring alignment between dealer goals and brighthush capabilities.
• Advocacy: Represent dealer interests within brighthush, feeding back insights to product and engineering teams.

Success Planning & Execution

• Goal Alignment: Translate business objectives into actionable success plans that align product usage, training, and support initiatives.
• ROI Demonstration: Quantify the impact of our solutions on dealer profitability, customer satisfaction, and operational efficiency.
• Lifecycle Management: Guide clients through the entire lifecycle—from onboarding to expansion—ensuring seamless transitions and sustained value.

Cross‑Functional Collaboration

• Unified Customer Journey: Partner closely with Sales, Implementation, and Customer Solutions teams to ensure seamless handoffs and a unified customer experience.
• Feedback Loop: Share customer insights with product and engineering to drive continuous improvement and innovation.
• Project Leadership: Lead cross‑functional initiatives that deliver integrated solutions and drive adoption.

Data‑Driven Insights & Reporting

• Advanced Analytics: Leverage our analytics platform to surface actionable insights, create dashboards, and present findings to stakeholders.
• Strategic Recommendations: Translate data into strategic recommendations that help dealers optimize operations and increase revenue.
• Performance Reporting: Prepare and deliver regular reports on account health, usage metrics, and ROI to both internal leadership and external clients.

Revenue Growth & Upsell Opportunities

• Expansion Identification: Identify expansion opportunities within existing accounts, champion upsell and cross‑sell initiatives.
• Sales Collaboration: Work with the sales team to close deals that drive revenue and deepen partnership.
• Growth Metrics: Track and report on revenue growth, customer lifetime value, and expansion success.

Continuous Learning & Industry Thought Leadership

• Trend Monitoring: Stay abreast of industry trends, emerging technologies, and competitive landscape to provide forward‑thinking guidance to clients.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, sharing insights and best practices.
• Professional Development: Pursue certifications and training to deepen expertise in automotive technology and customer success.

Essential Qualifications

• Minimum of 5 years’ experience in customer success, account management, or a related role within the automotive or automotive technology sector.
• Proven track record of managing a portfolio of high‑value accounts and driving measurable customer outcomes.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into actionable strategies.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Experience collaborating with cross‑functional teams (sales, implementation, product, and support) to deliver integrated customer solutions.
• Proficiency with CRM platforms (e.g., brighthush), customer success tools (e.g., brighthush), and data visualization tools (e.g., brighthush, brighthush).
• Self‑motivated, highly organized, and comfortable working independently in a remote environment.
• Bachelor’s degree in Business, Marketing, Information Systems, or a related field.

Preferred Qualifications

• Advanced degree (MBA, MS) or relevant certifications (CSM, CSPO, or similar).
• Experience with automotive dealer management systems (e.g., brighthush, brighthush) or automotive data platforms.
• Background in data analytics or data science, with the ability to build and interpret complex models.
• Fluency in multiple languages, especially Spanish or Mandarin, to serve a diverse dealer base.
• Prior experience in a subscription‑based business model.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Problem‑Solving: Creative and analytical approach to overcoming obstacles.
• Influence & Negotiation: Skilled at persuading stakeholders and negotiating mutually beneficial outcomes.
• Project Management: Proven ability to manage multiple initiatives simultaneously with clear timelines.
• Adaptability: Comfortable navigating change in a fast‑paced, evolving industry.
• Team Collaboration: Strong interpersonal skills and a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, we believe that your career trajectory should be as dynamic as the automotive market. As a Senior Remote Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive‑level strategy sessions, influencing the direction of our portfolio.
• Access a curated learning library, industry conferences, and internal knowledge‑sharing forums.
• Receive mentorship from seasoned leaders who have navigated similar career paths.
• Earn certifications and credentials that enhance your expertise in automotive technology and customer success.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that accommodate global time zones and personal commitments.
• Regular virtual town halls, team‑building events, and informal coffee chats that foster community.
• A culture that celebrates diversity, equity, and inclusion—every voice matters.
• Access to cutting‑edge tools and technology that empower you to work efficiently.
• Clear career pathways and performance metrics that align with your professional goals.
• Opportunities to collaborate with industry leaders and shape the future of automotive retail.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for remote customer success leaders.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) matching program to support your long‑term financial planning.
• Unlimited paid time off and a generous parental leave policy.
• Annual stipend for home office setup and technology upgrades.
• Wellness programs, including virtual fitness classes and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Employee stock purchase plan to share in brighthush’s growth and success.

How to Apply

Ready to make a lasting impact on the automotive industry? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer success. We look forward to exploring how your expertise can help our dealer partners thrive in a rapidly changing marketplace.