Senior Remote Customer Success Manager – Texas – AI‑Powered Growth Champion & Customer Experience Leader for Automotive Dealerships at brighthush – Driving Innovation, Adoption, and ROI in the Automotive Retail Industry

About brighthush – Pioneering AI‑Driven Automotive Excellence

brighthush is on a mission to revolutionize the automotive retail experience by fusing cutting‑edge artificial intelligence with the everyday realities of car dealerships. The U.S. automotive market generates more than $1.3 trillion in annual revenue, yet many dealerships still rely on legacy systems and manual workflows that cost them billions in inefficiencies. Our AI‑native communications platform empowers dealerships to automate customer interactions, capture missed calls, set appointments, and drive sales—all while delivering measurable ROI.

Since launching our flagship voice AI product just a year ago, we have deployed a suite of AI‑powered solutions across hundreds of dealerships nationwide. We have partnered with the second‑largest automaker in the country, a roster of leading dealership groups, and secured backing from top‑tier venture capital firms that share our vision of a data‑driven, seamless automotive ecosystem. Growing at a breakneck pace, our small, scrappy team is fueled by a shared commitment to innovation, customer success, and a culture that values experimentation, transparency, and fun.

At brighthush, we don’t just build technology; we build relationships. Every line of code, every integration, and every customer interaction is designed with one goal in mind: to help dealerships close more deals, delight more customers, and operate more efficiently. If you’re passionate about AI, automotive retail, and making a tangible impact on people’s lives, you’ll find a home here.

Why This Role Matters

As a Remote Customer Success Manager based in Texas, you will be the linchpin that connects brighthush’s innovative technology to the people who use it every day—dealership owners, general managers, service managers, and BDC leaders. You’ll be the trusted advisor who ensures that each dealership not only adopts our platform but also realizes tangible business outcomes. Your work will directly influence product evolution, customer satisfaction, and the long‑term success of brighthush.

In a world where customer experience can make or break a dealership’s bottom line, your role is the bridge between cutting‑edge AI and real‑world results. You’ll turn data into action, insights into strategy, and challenges into opportunities for growth.

Key Responsibilities

• End‑to‑End Onboarding – Lead the entire rollout process from kickoff to go‑live, managing timelines, integrations, training, and launch day logistics for single‑rooftop and multi‑rooftop groups.
• Drive Adoption & Outcomes – Turn new users into daily power users. Track and report on metrics such as missed‑call capture, appointment set rate, response time, show rate, and retention.
• Build Trusting Relationships – Become the go‑to person for dealership leaders (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager). Understand their pain points and champion their success.
• Operate Cadence & Accountability – Set the rhythm of weekly check‑ins, launch reviews, and quarterly business reviews (QBRs). Ensure all stakeholders are aligned on metrics and next steps.
• Escalation Management – Act as the calm, decisive voice when issues arise. Triage problems, coordinate with product and engineering, and deliver rapid resolutions.
• Process Improvement – Execute brighthush’s onboarding, training, renewal, and support playbooks with rigor. Provide feedback to refine these processes based on real‑world experience.
• Retention & Expansion – Own the full lifecycle of your accounts. Identify upsell opportunities, multi‑rooftop rollouts, new use cases, and increased volume.
• Product Feedback Loop – Translate on‑the‑ground insights into actionable product enhancements. Spot patterns and advocate for features that will drive future adoption.
• Data‑Driven Advocacy – Build dashboards and reports that showcase ROI to dealership leadership. Use data to tell a compelling story about the value of AI in automotive retail.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Marketing to align on go‑to‑market strategies and ensure a seamless customer journey.

Essential Qualifications

• Proven Customer Success Experience – Demonstrated track record of owning a book of business and driving adoption and retention in a fast‑moving environment.
• Early‑Stage SaaS Expertise – Experience in a customer‑facing role at an early‑stage B2B SaaS company. You understand how to build trust before a big brand name steps in.
• Exceptional Communication Skills – Clear, confident, and organized. Able to lead calls, train teams, and produce concise, impactful follow‑ups.
• Operational Discipline – Mastery of CRM hygiene, detailed notes, tasks, and consistent account plans. You run a tight ship.
• Customer‑Obsessed Mindset – You build genuine relationships and care deeply about customer outcomes, not just account health scores.
• High Ownership & Accountability – You take full responsibility for your accounts and follow through relentlessly—nothing falls through the cracks.
• Early‑Stage Enthusiasm – You thrive in an evolving process environment and are excited to shape the future of a company at its most electric stage.
• Remote Work Proficiency – Comfortable managing relationships and projects from a remote setting, with strong time‑management and self‑motivation.

Preferred Qualifications

• Experience with dealer tech ecosystems (DMS/CRM/schedulers, call tracking, BDC workflows)
• Scaling onboarding across multi‑rooftop groups
• Comfort with light technical coordination (integrations, data mapping, troubleshooting)
• Experience with QBRs tied to dealership KPIs (RO count, appointments, CSI, retention)
• Background in automotive retail or dealership operations
• Knowledge of AI/ML concepts and how they apply to customer engagement

Skills & Competencies

• Strategic thinking and data‑driven decision making
• Strong analytical skills with the ability to translate metrics into actionable insights
• Excellent presentation and facilitation abilities
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango)
• Adaptability to rapid change and ambiguity
• Team‑first mindset with a collaborative spirit
• Proactive problem‑solving and conflict resolution skills
• High emotional intelligence and empathy for diverse stakeholders

Career Growth & Learning Opportunities

• Leadership Pathways – As brighthush scales, you’ll have the opportunity to move into senior leadership roles, such as Director of Customer Success or VP of Customer Experience.
• Continuous Learning – Access to industry conferences, AI workshops, and a curated library of learning resources to keep you at the forefront of automotive technology.
• Impactful Work – Your day‑to‑day actions will shape the future of automotive retail, influencing thousands of dealerships and millions of customers.
• Collaborative Culture – Work alongside a high‑trust, fast‑moving team that values transparency, experimentation, and fun.
• Remote Flexibility – Operate from anywhere in Texas, with occasional travel to dealership locations to strengthen relationships.
• Mentorship & Coaching – Pairing with senior leaders for guidance, feedback, and career development.
• Innovation Lab – Participate in internal hackathons and product ideation sessions to bring fresh ideas to life.

Work Environment & Company Culture

At brighthush, we believe that great ideas come from diverse perspectives and open collaboration. Our culture is built on the following pillars:

• Transparency – Regular company‑wide updates, open Q&A sessions, and an open‑door policy for feedback.
• Experimentation – We encourage calculated risk‑taking and celebrate both successes and learning moments.
• Ownership – Every team member is empowered to make decisions that impact the product and the customer experience.
• Fun & Recognition – Quarterly team retreats, hackathons, and a culture that celebrates wins—big and small.
• Inclusivity – A welcoming environment where every voice is heard and valued.
• Work‑Life Balance – Flexible schedules, unlimited vacation, and a focus on results over hours.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base Salary – $85,000 to $135,000, depending on experience.
• On‑Target Earnings (OTE) – Up to $135,000, reflecting your impact on adoption and revenue.
• Equity – Share in brighthush’s growth through a well‑structured equity plan.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Flexible PTO – Unlimited vacation days to support work‑life balance.
• Remote Work Stipend – Monthly stipend to set up your home office.
• Team Perks – Quarterly team retreats, a culture that celebrates wins, and access to a global network of industry experts.
• Professional Development – Reimbursement for certifications, courses, and conferences.
• Wellness Programs – Gym memberships, mental health resources, and wellness stipends.

How to Apply

If you’re ready to bring your customer success expertise to a high‑growth, AI‑driven company and help shape the future of automotive retail, we want to hear from you. Click the link below to submit your application and join the brighthush story.

Apply to brighthush today

Closing Statement

At brighthush, we’re not just building a product; we’re redefining an entire industry. Your expertise as a Customer Success Manager will be the catalyst that turns technology into tangible business value for dealerships across the country. If you thrive in a fast‑moving, high‑impact environment and are passionate about leveraging AI to solve real‑world problems, we invite you to join our mission. Together, we’ll accelerate the future of automotive retail and create lasting value for our customers, partners, and the communities we serve.