Senior Remote Customer Success Specialist – Championing Onboarding, Advocacy, and Revenue Growth for Innovative Civil Engineering SaaS at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers heavy civil and construction enterprises with cutting‑edge software solutions. Since our founding in 2018, we have grown into a vibrant team of 51‑200 professionals who are passionate about turning complex engineering challenges into streamlined, data‑driven workflows. Our mission is simple: help our customers build smarter, faster, and safer projects by delivering intuitive tools that integrate seamlessly into their daily operations.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best results come from a blend of technical expertise and genuine empathy for our clients. We celebrate curiosity, collaboration, and continuous improvement. As a Remote Customer Success Specialist, you’ll enjoy the freedom to work from anywhere in the United States while receiving the same level of support, mentorship, and career growth that our on‑site teammates enjoy.

What Makes Our Team Stand Out

• Innovation at Scale: We’re constantly iterating on our product to meet the evolving needs of the civil engineering sector.
• Data‑Driven Decision Making: Every interaction is backed by analytics that help us fine‑tune our approach.
• Inclusive Culture: Diversity of thought and background fuels our creativity and problem‑solving.
• Remote‑First Flexibility: Work from home, a co‑working space, or anywhere you feel most productive.

Key Responsibilities

As a pivotal member of our Customer Success team, you will own the full customer journey from onboarding to expansion. Your day‑to‑day tasks will include:

• Champion Customer Success: Drive adoption and satisfaction so that renewals become the most effortless decision our customers make each year.
• Build Strong Partnerships: Collaborate closely with your Customer Success Manager to meet and exceed individual and team metrics. Monitor key performance indicators, manage support tickets, resolve escalations, schedule coaching sessions, and become the go‑to expert on brighthush’s product suite.
• Lead End‑to‑End Onboarding: Own the full implementation lifecycle for new customers, ensuring a smooth transition from trial to production. This includes setting up accounts, configuring workflows, training users, and establishing a foundation for long‑term success.
• Revenue Growth & Expansion: Work hand‑in‑hand with the sales team to identify upsell opportunities, license expansions, and renewal negotiations. Your insights into customer usage patterns will be critical in driving revenue growth.
• Define Service Excellence: Contribute to the continuous improvement of our customer service framework. Your feedback will help shape best practices, knowledge base content, and support processes that elevate the overall customer experience.
• Deep Customer Insight: Develop a nuanced understanding of each client’s business challenges, objectives, and success metrics. Use this knowledge to tailor solutions, recommend best practices, and advocate for customer needs within brighthush.

Essential Qualifications

• 3+ years of experience in a Customer Success, Account Management, or Technical Support role, preferably within SaaS or heavy civil engineering software.
• Proven track record of driving customer adoption, retention, and expansion.
• Strong analytical mindset with the ability to interpret usage data, identify trends, and recommend actionable improvements.
• Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
• Comfortable using CRM platforms (e.g., Salesforce, HubSpot) and support ticketing systems (e.g., Zendesk, Intercom).
• Proficiency with Microsoft Office or Google Workspace suites.

Preferred Qualifications

• Experience in the heavy civil, construction, or mining industries.
• Background in project management or engineering roles.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) and the ability to create dashboards for customer insights.
• Certifications in Customer Success Management (CSM) or related fields.

Core Skills & Competencies

• Customer‑Obsessed: A genuine passion for helping others succeed and a relentless drive to exceed expectations.
• Problem Solver: Ability to dissect complex issues, think critically, and devise practical solutions using technology and metrics.
• Communication: Clear, concise, and persuasive communication across all stakeholder levels.
• Collaboration: Proven ability to work effectively with cross‑functional teams, including Sales, Product, Engineering, and Marketing.
• Adaptability: Comfortable navigating ambiguity, prioritizing tasks, and thriving in a dynamic, remote environment.
• Data‑Driven: Strong analytical skills with a focus on leveraging data to inform decisions and measure success.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Success Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer success best practices.
• Opportunities to transition into senior Customer Success roles, Customer Success Management, or Product Management.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that align your career goals with brighthush’s strategic objectives.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible working hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• A collaborative platform that encourages open communication and idea exchange.
• Access to a digital library of resources, including webinars, e‑books, and industry reports.
• A supportive environment that values work‑life balance and mental well‑being.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote Customer Success roles in the United States.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend to support certifications, courses, or conferences.
• Remote work stipend to cover home office setup and internet expenses.

How to Apply

Ready to make a tangible impact on the success of heavy civil enterprises and grow your career in a dynamic, remote setting? We’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Join brighthush Today

At brighthush, we’re not just building software; we’re building lasting relationships that help our customers achieve their most ambitious goals. If you’re eager to bring your expertise, curiosity, and customer‑first mindset to a company that values innovation and impact, apply now and become a pivotal part of our success story.