Strategic Senior Customer Success & Account Growth Manager – Remote Healthcare Imaging & SaaS Solutions Specialist Driving Growth, Retention, and Expansion at brighthush

About brighthush

brighthush is a pioneering force in the healthcare technology landscape, redefining how hospitals, imaging centers, and research institutions capture, store, and analyze medical images. Since our founding in 2007, we have grown from a modest startup into a global leader, now boasting a dedicated team of 51‑200 professionals who are passionate about transforming diagnostic workflows and elevating clinical precision.

Our mission is simple yet powerful: to illuminate the path to better patient outcomes through intelligent, interoperable imaging platforms that integrate seamlessly with existing clinical and IT ecosystems. We do this by delivering a portfolio that spans state‑of‑the‑art PACS, VNA, cloud migration services, AI‑powered analytics, and a suite of modular tools that can be tailored to meet each organization’s unique needs.

At brighthush, we are more than a software vendor; we are a trusted partner that transforms diagnostic workflows, elevates clinical precision, and drives cost efficiencies. Every product we deliver is designed with the end‑user in mind—clinicians, IT staff, and administrators—ensuring that technology serves as an enabler rather than a barrier.

We believe technology should empower people, not replace them. This philosophy is embedded in our culture, our product roadmap, and our customer relationships. We are committed to continuous innovation, rigorous data security, and compliance with the highest industry standards, including HIPAA, GDPR, and ISO 27001.

Why Join brighthush?

Our remote‑first model empowers you to work from anywhere in the United States, while our robust virtual and in‑person engagement tools keep you connected to a high‑performing team. We invest heavily in professional growth, offering mentorship, continuous learning, and clear career pathways that reward both individual excellence and collective success.

We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard and every idea has the potential to shape the future of medical imaging. Our leadership team is committed to transparency, open communication, and a culture of psychological safety.

When you join brighthush, you become part of a mission‑driven organization that is reshaping the healthcare landscape. You’ll collaborate with industry experts, influence product development, and directly impact patient care worldwide.

Role Overview

As a Senior Customer Success & Account Growth Manager, you will serve as the strategic partner for our most valuable customers. Your primary focus will be nurturing long‑term relationships, ensuring renewal success, and uncovering expansion opportunities that align with each client’s clinical, operational, and financial objectives. You will collaborate with cross‑functional teams—including Deal Desk, Finance, Legal, Product, and Support—to deliver value, mitigate risk, and accelerate growth across our portfolio of imaging solutions.

In this role, you will be the voice of the customer within brighthush, translating their needs into actionable insights that drive product innovation and service excellence. You will own the end‑to‑end renewal and expansion lifecycle, from forecasting to negotiation, and you will act as a trusted advisor to senior leaders in the healthcare sector.

Key Responsibilities

Renewal & Expansion Leadership

• Renewal Forecast Ownership – Maintain a rolling 12‑month renewal calendar, documenting next steps, risks, and decision timelines for each account.
• Proactive Renewal Engagement – Initiate renewal conversations well before contract expiry, coordinating internal resources to keep agreements on track.
• Commercial Negotiation Leadership – Lead negotiations on standard and moderately complex renewals, covering pricing, term length, uplift, scope, and service levels in partnership with Deal Desk, Finance, and Legal.
• Risk Identification & Retention Planning – Use product usage data, support trends, stakeholder changes, and competitive activity to spot at‑risk accounts and develop written retention plans.
• Trusted Relationship Building – Cultivate relationships with customer leaders and frontline stakeholders, ensuring each account has an active executive sponsor and a documented engagement plan.
• Account Planning & Expansion Roadmap – Maintain comprehensive account plans that include stakeholder maps, current footprint, whitespace, competitive landscape, technical profile, and a 12‑ to 24‑month expansion roadmap.
• Opportunity Development – Identify and close expansion opportunities across the brighthush portfolio, including additional modules, service lines, facilities, storage, viewer seats, cloud migration, and professional services.
• Structured Business Reviews – Lead business reviews and strategic check‑ins that connect brighthush outcomes to the customer’s clinical, operational, and financial objectives.
• Trigger Recognition – Spot expansion triggers such as acquisitions, affiliations, new facilities, workflow changes, and technology modernization initiatives.
• Reference & Case Study Development – Cultivate customer references, case studies, peer connections, and other assets that strengthen the broader go‑to‑market organization.

Pipeline & Partner Engagement

• Pipeline Management – Build and manage a net‑new pipeline within the assigned region, prospecting into healthcare organizations that are a strong fit for brighthush.
• Marketing Collaboration – Partner with Marketing on regional campaigns, events, and inbound lead follow‑up, progressing qualified opportunities through the sales funnel.
• Partner Ecosystem Development – Identify and nurture relationships with key partners, including system integrators, consultants, and technology vendors, to expand the reach of brighthush solutions.
• Thought Leadership – Represent brighthush at industry conferences, webinars, and roundtables, sharing insights on imaging innovation and customer success strategies.
• Data‑Driven Insights – Leverage CRM analytics and market intelligence to refine targeting, messaging, and account segmentation.

Essential Qualifications

• 10+ years of experience in customer success, account management, or sales within the healthcare technology sector.
• Proven track record of managing enterprise‑level accounts, driving renewals, and securing expansion revenue.
• Deep understanding of medical imaging workflows, PACS/VNA architecture, and cloud‑based solutions.
• Strong analytical skills with the ability to interpret usage data, financial metrics, and market trends.
• Exceptional communication and presentation skills, capable of engaging C‑suite executives and clinical leaders alike.
• Experience negotiating contracts, pricing, and service level agreements in a complex, regulated environment.
• Proficiency with CRM systems (e.g., Salesforce), data visualization tools, and Microsoft Office Suite.
• Demonstrated ability to collaborate cross‑functionally with product, finance, legal, and support teams.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.
• Valid U.S. work authorization and willingness to travel up to 25% of the time for client visits and industry events.

Preferred Qualifications

• Experience with AI‑powered imaging analytics or related advanced analytics platforms.
• Background in healthcare IT consulting or implementation projects.
• Knowledge of regulatory compliance frameworks such as HIPAA, HITECH, and ISO 27001.
• Previous exposure to SaaS subscription models and recurring revenue management.
• Strong network within the healthcare technology ecosystem, including hospitals, imaging centers, and research institutions.
• Multilingual capabilities, particularly in Spanish or French, to support diverse client bases.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Relationship Management – Building trust and rapport with stakeholders at all levels.
• Negotiation & Influence – Closing deals while maintaining long‑term partnership integrity.
• Data Literacy – Turning complex data sets into actionable insights.
• Project Management – Coordinating cross‑functional initiatives and ensuring timely delivery.
• Customer Advocacy – Championing the customer’s voice within the organization.
• Adaptability – Thriving in a dynamic, evolving technology landscape.
• Collaboration – Working seamlessly with product, finance, legal, and support teams.
• Communication – Clear, concise, and persuasive written and verbal communication.
• Continuous Learning – Staying current with industry trends, emerging technologies, and best practices.

Career Growth & Learning Opportunities

• Structured career ladder with clear milestones from Senior Account Manager to Director of Customer Success.
• Access to internal training programs covering product knowledge, sales techniques, and leadership development.
• Mentorship from senior leaders and industry experts.
• Opportunities to lead cross‑functional initiatives, influencing product roadmap and go‑to‑market strategy.
• Annual budget for external certifications, conferences, and professional development courses.
• Potential for lateral moves into product management, sales engineering, or consulting roles.

Work Environment & Culture at brighthush

• Remote‑first culture with flexible work hours and a focus on results over location.
• Weekly virtual town halls, team‑building retreats, and informal coffee chats to foster community.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Transparent decision‑making processes and open access to company metrics.
• Commitment to work‑life balance, with generous paid time off and mental health resources.
• Recognition programs that celebrate individual and team achievements.
• Environment that encourages experimentation, learning from failure, and continuous improvement.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to renewal success, expansion revenue, and customer satisfaction metrics.
• Equity participation program to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off policy to support personal and professional rejuvenation.
• Wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Technology stipend for home office setup, high‑speed internet, and necessary peripherals.
• Regular team events, both virtual and in‑person, to strengthen collaboration and morale.

How to Apply

Ready to take the next step in your career and help shape the future of medical imaging? Click the link below to submit your application and join the brighthush team. We look forward to learning how your expertise and passion can drive success for our customers and our organization.