Senior Remote Customer Success Specialist – Lead Qualification & Acquisition Support – High‑Impact Growth Role at brighthush

About brighthush

brighthush is a trailblazing, technology‑centric organization that is redefining how homeowners and professionals approach home improvement and renovation. Our mission is simple yet powerful: empower every client through intuitive digital tools and a customer‑first mindset. By blending cutting‑edge software with a culture that thrives on innovation, integrity, and measurable impact, we create seamless experiences that transform ordinary projects into extraordinary outcomes.

As a remote‑first company, brighthush offers the freedom to work from anywhere in the United States while remaining an integral part of a dynamic, collaborative team. We champion creativity, continuous learning, and real‑world results, ensuring that every team member feels connected, valued, and inspired to push the boundaries of what’s possible.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a high‑visibility position that directly influences our acquisition strategy and client satisfaction. Here’s why this opportunity stands out:

• Impactful Work: Every interaction you manage shapes the success of our growth initiatives and the experience of thousands of homeowners and contractors.
• Remote Flexibility: Work from the comfort of your home with a schedule that respects your personal commitments and promotes a healthy work‑life balance.
• Career Acceleration: Clear pathways to senior support roles, team leadership, or cross‑functional positions allow you to fast‑track your professional journey.
• Competitive Compensation: Earn up to $60,000 annually, complemented by performance bonuses and a comprehensive benefits package.
• Culture of Excellence: Join a team that celebrates diversity, encourages continuous learning, and rewards creativity and initiative.
• Innovation‑Driven Environment: Work with the latest tools and technologies, and contribute to product development that sets industry standards.
• Community & Sustainability: Participate in initiatives that give back to local communities and promote sustainable building practices.

Key Responsibilities

As a Remote Customer Success Specialist, you will serve as the first point of contact for potential clients and a critical partner to our Acquisitions Team. Your daily responsibilities will include:

• Answering inbound calls and emails from prospective homeowners and contractors, delivering clear, friendly, and accurate information about our services.
• Qualifying leads by collecting essential data, assessing fit, and determining the appropriate next steps.
• Entering and updating lead information in our CRM system, ensuring data integrity and timely follow‑up.
• Attaching each lead to the correct marketing campaign and assigning it to the appropriate sales representative.
• Scheduling appointments—both virtual and in‑person—for our sales staff, coordinating calendars, and confirming details with clients.
• Maintaining confidentiality of sensitive client information in compliance with company policies and data protection regulations.
• Communicating appointment details and any changes to Acquisition Managers and sales teams.
• Returning missed calls and follow‑up inquiries promptly, maintaining a high level of professionalism and enthusiasm.
• Collaborating with the Acquisitions Manager(s) to refine lead qualification criteria and improve conversion rates.
• Participating in regular training sessions to stay current on product offerings, industry trends, and customer service best practices.
• Monitoring key performance indicators (KPIs) such as call volume, response time, lead qualification rate, and customer satisfaction scores.
• Providing feedback on process improvements and contributing to the development of new scripts, FAQs, and knowledge base articles.
• Assisting with the creation and execution of targeted outreach campaigns, including email sequences and social media touchpoints.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service or call center experience, preferably in a B2B or B2C environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Excellent verbal and written communication skills in English.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
• Basic understanding of home improvement or real‑estate terminology is a plus.
• Experience with data entry, lead management, and appointment scheduling.
• Comfortable using virtual meeting tools such as Zoom, Microsoft Teams, or Google Meet.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume call center environment.
• Knowledge of marketing automation tools and campaign management.
• Previous exposure to lead qualification and sales funnel processes.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA).
• Multilingual abilities to serve a diverse client base.
• Experience with analytics dashboards and reporting tools.
• Background in project coordination or process improvement initiatives.

Skills & Competencies

• Customer‑first mindset with a passion for problem‑solving.
• Strong analytical skills to interpret lead data and suggest improvements.
• Adaptability to evolving processes and technologies.
• Team collaboration, even when working remotely.
• Time‑management skills to meet daily call and scheduling targets.
• Tech‑savvy: comfortable with virtual meeting tools, screen sharing, and remote collaboration platforms.
• Proactive communication and the ability to build rapport quickly.
• Resilience under pressure and a commitment to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear roadmap for advancement. As you grow in your role, you’ll have access to:

• Leadership development programs designed to prepare you for supervisory or managerial positions.
• Cross‑functional training in marketing, sales, and product development to broaden your skill set.
• Mentorship from senior leaders who are dedicated to your professional growth.
• Annual performance reviews that align your career goals with company objectives.
• Opportunities to contribute to process improvements and innovation initiatives.
• Access to industry conferences, webinars, and certification programs.
• Internal job rotation programs that allow you to explore different roles within brighthush.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly team‑building activities, from virtual escape rooms to cooking classes.
• A flexible work schedule that respects personal commitments.
• Access to a digital wellness program, including meditation sessions and fitness challenges.
• Recognition programs that reward outstanding customer service and innovation.
• Inclusive hiring practices that celebrate diversity and promote equity.
• Regular feedback loops that empower employees to shape processes and policies.
• Opportunities to volunteer and support community outreach initiatives.

Compensation & Benefits

While the base salary ranges up to $60,000 per year, we also offer:

• Performance‑based bonuses tied to lead conversion and customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Home office stipend to ensure you have the right tools for success.
• Flexible work hours and a results‑oriented performance model.
• Employee assistance program (EAP) for mental health support.
• Annual wellness stipend for fitness memberships or wellness apps.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush team. We’re hiring fast and can’t wait to meet you!

Apply to brighthush

Closing Statement

At brighthush, you’ll find more than a job—you’ll discover a community that values your voice, supports your growth, and celebrates your successes. If you’re a proactive, customer‑centric professional who thrives in a remote, fast‑moving environment, we want to hear from you. Join us in shaping the future of home improvement and creating brighter experiences for every client.