Senior Remote Customer Support Specialist – Dutch Language – Premium Home Tech & Appliances – 100% Remote (Greece)

About brighthush

brighthush is a global pioneer in premium home technology, redefining the way people experience everyday living. From intelligent vacuum cleaners that learn your home layout to sleek air‑purification systems that blend cutting‑edge science with elegant design, brighthush products are synonymous with quality, reliability, and innovation. With a presence in over 50 countries and a commitment to sustainability, brighthush empowers consumers to create healthier, more efficient homes while delivering exceptional customer experiences that set industry standards.

The Opportunity

We are seeking a highly motivated Remote Customer Support Specialist who speaks Dutch fluently to join our elite customer experience team. In this role, you will be the first line of support for our Dutch‑speaking customers, ensuring that every interaction reflects the premium quality of brighthush products. Whether troubleshooting a new vacuum cleaner, guiding a user through an air‑purifier setup, or resolving a software update issue, you will play a pivotal role in maintaining the brand’s reputation for outstanding service.

Why join brighthush? Because you’ll be part of a forward‑thinking organization that values innovation, customer obsession, and continuous learning. You’ll work remotely from anywhere in Greece, supported by a comprehensive relocation package, state‑of‑the‑art home‑office equipment, and a culture that celebrates diversity, creativity, and work‑life balance.

Key Responsibilities

• Customer Interaction: Handle incoming Dutch inquiries via phone, live chat, and email, providing timely, accurate, and courteous assistance.
• Technical Troubleshooting: Diagnose and resolve product‑related issues, guiding customers through step‑by‑step solutions and ensuring minimal downtime.
• Product Knowledge: Maintain deep understanding of brighthush’s product line, including firmware updates, feature sets, and best‑practice usage.
• Documentation & CRM: Log all customer interactions in English using our CRM system, ensuring data integrity and compliance with GDPR.
• Escalation Management: Identify complex issues that require escalation to engineering or product teams, and follow up to ensure resolution.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to drive continuous improvement.
• Quality Assurance: Participate in regular quality reviews, providing constructive feedback on service processes and customer satisfaction metrics.

Essential Qualifications

• Native or C1 level proficiency in Dutch; B2 level proficiency in English.
• Minimum of 2 years of experience in a customer support or technical support role, preferably in the consumer electronics or home‑appliance sector.
• Strong problem‑solving skills with a calm, empathetic approach to customer interactions.
• Experience using CRM platforms (e.g., Zendesk, Freshdesk) and basic knowledge of ticketing workflows.
• Reliable high‑speed internet connection and a quiet, dedicated home‑office environment.
• Valid EU passport or legal right to work in Greece, with the ability to relocate if necessary.

Preferred Qualifications

• Experience with smart home devices or IoT products.
• Familiarity with troubleshooting firmware or software updates.
• Knowledge of Greek language or willingness to learn basic phrases.
• Previous experience in a remote or distributed team setting.
• Proficiency with data analysis tools (Excel, Power BI) for reporting customer trends.

Skills & Competencies

• Communication: Clear, concise, and professional communication in both Dutch and English.
• Technical Aptitude: Ability to quickly grasp new technologies and explain them in layman’s terms.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Willingness to collaborate with cross‑functional teams (engineering, product, marketing) to resolve issues.
• Time Management: Efficiently manage multiple tickets while maintaining high quality of service.

Career Growth & Learning

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding program with mentorship from senior support leaders.
• Monthly learning sessions covering product updates, industry trends, and soft‑skill development.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Annual performance reviews with clear pathways for promotion and salary adjustments.
• Access to an internal knowledge base and continuous learning platform covering technical certifications and customer‑experience best practices.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and empowerment. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Quarterly virtual retreats and team‑building activities.
• Open‑door communication channels with leadership.
• Recognition programs celebrating outstanding customer service and teamwork.
• Commitment to mental health and well‑being, with flexible working hours and generous vacation policies.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Monthly salary commensurate with market standards for remote customer support roles in Greece.
• 14th salary bonus, aligning with Greek statutory benefits.
• Full relocation support: flight reimbursement, 2–4 weeks of free accommodation, and assistance with Greek tax and social security registration.
• Professional home‑office kit delivered to your doorstep, including a high‑quality headset, monitor, and ergonomic accessories.
• Health and wellness benefits, including a corporate gym membership and mental health resources.
• Generous paid time off, including public holidays, personal days, and a flexible vacation policy.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

If you’re ready to bring your Dutch language skills and passion for premium home technology to a global leader, we’d love to hear from you. Submit your résumé in English, along with a brief cover letter explaining why you’re the perfect fit for brighthush’s customer experience team.

To apply, click the button below and complete the online application. We look forward to welcoming you to the brighthush family!