Senior Remote Healthcare Customer Service & Collections Representative – Insurance & Billing – brighthush

About brighthush

At brighthush, we are redefining the way patients experience healthcare support. Our mission is to empower individuals with clear, compassionate, and expert guidance through every step of their financial journey with medical providers. By blending cutting‑edge technology with a people‑first culture, we create a workplace where remote professionals thrive, innovate, and make a tangible difference in the lives of millions.

Why Join brighthush?

Working for brighthush means becoming part of a global network of dedicated customer service specialists who are passionate about improving patient outcomes. As a remote team member, you’ll enjoy the flexibility to work from any location while still being part of a collaborative, high‑energy environment that values your expertise and personal growth.

Key Benefits

• Competitive base salary with performance‑based bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement plan with company match
• Generous paid time off, including sick leave and holidays
• Unlimited learning budget for certifications, courses, and conferences
• Monthly wellness stipend and virtual fitness classes
• Employee referral program with attractive rewards
• Regular team virtual events and quarterly all‑hands meetings

Position Overview

As a Remote Healthcare Customer Service & Collections Representative at brighthush, you will serve as the frontline advocate for patients navigating their medical billing and insurance questions. Your role will involve handling a high volume of inbound calls, resolving billing inquiries, negotiating payment plans, and ensuring compliance with HIPAA and other regulatory standards—all while delivering an exceptional customer experience.

Primary Responsibilities

• Answer a high volume of inbound calls with professionalism and empathy.
• Research and resolve billing questions, including interpreting Explanation of Benefits (EOB) statements.
• Negotiate payment arrangements for patient account balances, ensuring both patient satisfaction and financial recovery for the organization.
• Communicate hospital financial policies clearly and accurately to patients.
• Identify patients who qualify for financial assistance programs and guide them through the application process.
• Maintain accurate, confidential records in compliance with HIPAA, federal, state, and brighthush policies.
• Work within assigned EHR queues, ensuring timely updates and documentation.
• Adhere to departmental production standards and quality metrics.
• Participate in ongoing training and professional development initiatives.
• Perform additional duties as directed by the manager to support team objectives.

Essential Qualifications

• High school diploma or equivalent (required).
• Minimum of 2 years’ experience in healthcare customer service, collections, billing, or insurance.
• Proficient use of Epic EHR system (required).
• Strong understanding of Medicare, Medicaid, HMO, PPO, and other contract payers.
• Knowledge of HIPAA regulations and commitment to data privacy.
• Excellent interpersonal skills—empathy, patience, kindness, and respect.
• Self‑motivated with strong critical‑thinking abilities.
• Advanced computer literacy, including Microsoft Word, Excel, and multi‑screen workflows.
• Ability to read, interpret, and explain EOBs to patients.
• Professional demeanor while working from home, including consistent use of webcam during calls.

Preferred Credentials

• CPAR, CHAA, or CFC certifications.
• Experience with call‑center metrics and performance dashboards.
• Background in a hospital environment or large healthcare system.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Exceptional verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to handle sensitive information with discretion.
• Proactive problem‑solving and decision‑making under pressure.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving policies, technology, and customer needs.

Career Growth & Development

At brighthush, we believe in nurturing talent from within. Successful representatives can progress to:

• Senior Collections Specialist or Lead Customer Service Agent
• Team Lead or Supervisor roles overseeing remote teams
• Specialist positions in billing analytics, compliance, or process improvement
• Management tracks in operations, training, or quality assurance

We provide a structured learning path, mentorship programs, and access to industry conferences to help you advance your career while staying at the forefront of healthcare customer service innovation.

Work Environment & Culture

brighthush embraces a remote‑first culture that prioritizes flexibility, transparency, and community. Our virtual workspace is equipped with:

• High‑speed internet stipends and ergonomic equipment allowances.
• 24/7 technical support for home office setups.
• Regular virtual coffee breaks and team building activities.
• Open communication channels with leadership and peers.
• A culture that celebrates diversity, equity, and inclusion.

We foster a supportive environment where every voice is heard, and every contribution is valued.

Compensation & Perks (General Overview)

While specific salary ranges vary by location and experience, brighthush offers:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses tied to call quality, resolution rates, and customer satisfaction.
• Health, dental, and vision insurance plans with low employee premiums.
• 401(k) plan with company match and financial planning resources.
• Paid time off, including vacation, sick leave, and holidays.
• Monthly wellness stipend and access to virtual fitness classes.
• Unlimited learning budget for professional development.
• Employee referral bonuses and recognition programs.

How to Apply

If you are a dedicated, customer‑centric professional with a passion for healthcare and a knack for resolving complex billing scenarios, we want to hear from you. Join brighthush and help us transform the patient experience—one call at a time.

Ready to take the next step? Submit your application through our careers portal and become part of a team that values innovation, compassion, and excellence.