Senior Remote Insurance Customer Service Specialist – Expert in Policy Management, Billing Excellence, and Client Satisfaction Leadership

About brighthush

brighthush is more than a company; it’s a movement that is redefining the insurance landscape. By marrying cutting‑edge technology with a relentless customer‑first ethos, we deliver seamless, personalized support that spans the entire policy lifecycle—from the moment a quote is generated to the final claim settlement. Our mission is simple yet powerful: to make insurance simple, transparent, and accessible for everyone, everywhere.

Why Join brighthush?

When you become part of brighthush, you step into a dynamic, growth‑oriented environment that values collaboration, continuous learning, and empowerment. We believe every team member shapes the future of insurance, and we provide the tools, resources, and support you need to thrive in a fast‑moving industry. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your voice is heard, your ideas are implemented, and your career can accelerate.

Role Overview

As a Remote Insurance Customer Service Specialist, you will be the frontline advocate for our customers, ensuring their experience is smooth, informed, and positive. You will work closely with cross‑functional teams—underwriting, claims, billing, and product development—to deliver a holistic service experience that reflects brighthush’s high standards.

Key Responsibilities

Your day‑to‑day tasks will include, but are not limited to:

• Deliver Outstanding Customer Service: Handle inbound calls, emails, and chat inquiries with professionalism, empathy, and efficiency, ensuring every interaction reflects brighthush’s commitment to excellence.
• Policy Servicing & Billing Support: Assist customers with policy updates, renewals, billing inquiries, and general questions, ensuring accurate and timely resolution.
• Product Knowledge & Education: Explain insurance products, coverage options, and policy details to customers within the scope of a non‑licensed representative, helping them make informed decisions.
• Accurate Documentation: Record all customer interactions in our CRM system, maintaining detailed, up‑to‑date records that support quality assurance and compliance.
• Problem Resolution: Research and resolve customer concerns, escalating complex issues when necessary, while maintaining a positive customer experience.
• Multi‑System Navigation: Efficiently access and update customer information across multiple platforms, ensuring data integrity and swift transaction completion.
• Performance Excellence: Meet or exceed key performance indicators, including quality scores, productivity metrics, attendance, and customer satisfaction targets.
• Continuous Improvement: Participate in regular process reviews, share best practices, and contribute to the development of new scripts and knowledge base articles.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or insurance environment.
• Strong verbal communication skills with a clear, friendly, and professional tone.
• Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Commitment to accuracy, attention to detail, and a strong sense of accountability.
• Availability to work scheduled shifts, including evenings, weekends, and occasional holidays.

Preferred Qualifications

• Experience in the insurance industry or with policy servicing.
• Knowledge of insurance terminology, coverage types, and billing processes.
• Previous exposure to call center metrics such as AHT (Average Handle Time) and CSAT (Customer Satisfaction).
• Basic understanding of compliance and regulatory requirements in the insurance sector.
• Experience with remote work tools and virtual collaboration platforms.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping customers and a genuine desire to solve problems.
• Communication: Clear, concise, and persuasive verbal communication, with strong listening skills.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Adaptability: Ability to adjust to changing priorities, new processes, and evolving technology.
• Team Collaboration: Willingness to work closely with peers, supervisors, and cross‑functional teams.
• Time Management: Efficiently manage call volume while maintaining high quality and accuracy.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure compliance and accuracy.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Specialist, you’ll have the chance to:

• Advance to senior support roles or team lead positions.
• Transition into specialized insurance roles such as underwriting support, claims processing, or sales.
• Participate in ongoing training programs, including product knowledge, compliance, and soft‑skill development.
• Earn certifications that enhance your professional profile and marketability.
• Benefit from mentorship and coaching from experienced leaders in the industry.
• Attend annual conferences and workshops to stay ahead of industry trends.
• Leverage brighthush’s internal mobility program to explore roles across different departments.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative workplace. Our remote‑first approach offers flexibility, while our virtual team events and quarterly in‑person gatherings in Coppell, TX, strengthen camaraderie and shared purpose. We celebrate diversity, encourage open communication, and reward initiative and creativity. Every team member is empowered to bring their authentic self to work, and we provide the tools and support to turn ideas into action.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 per hour, with potential for overtime and performance bonuses. In addition to base pay, you’ll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital plans.
• 401(k) retirement plan with pre‑tax and Roth options.
• Life insurance (voluntary and AD&D) for employees and dependents.
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA) to offset medical expenses.
• Transportation benefits and flexible work arrangements.
• Employee Assistance Program for personal and professional support.
• Paid time off (PTO), vacation, and sick leave.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to join a forward‑thinking team that values your expertise and dedication? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to This Job

Closing

At brighthush, we’re redefining the insurance experience—one customer at a time. If you’re passionate about delivering exceptional service, eager to grow professionally, and ready to make a real impact, we want to hear from you. Join us and help shape the future of insurance while building a rewarding career.