Senior Remote Insurance Customer Support Associate – Broker & Member Relations Champion – Driving Seamless Health Insurance Experiences at brighthush

About brighthush

brighthush is more than a company; it’s a global movement that is redefining how people experience health and wellness. With a mission to make health insurance transparent, accessible, and truly supportive, we harness cutting‑edge technology and a customer‑centric philosophy to transform complex insurance journeys into intuitive, empowering interactions. From small businesses to large enterprises, from individual members to partner brokers, brighthush delivers end‑to‑end solutions that help everyone achieve better health outcomes.

Founded in the early 1980s as a boutique consulting firm, brighthush has evolved into a multi‑million‑dollar enterprise that thrives on curiosity, collaboration, and continuous learning. Today, our global footprint spans more than 30 countries, and our workforce of over 10,000 talented professionals is united by a shared vision: to create a healthier world through innovation, empathy, and data‑driven insights.

Why Join brighthush?

When you join brighthush, you’re stepping into a mission that goes beyond a paycheck. You’ll be part of a team that is actively reshaping the future of health insurance, turning a maze of policies and paperwork into a seamless, transparent journey for every stakeholder. If you thrive on solving complex problems, enjoy building lasting relationships, and want to see the tangible impact of your work, brighthush is the place for you.

Our culture is built on the pillars of innovation, collaboration, and continuous learning. We empower every team member to shape the future of healthcare with the tools, resources, and support needed to innovate and excel.

Role Overview

We are seeking a dedicated, customer‑centric Insurance Customer Support Associate to join our remote team. In this role, you will serve as the primary point of contact for external brokers, groups, and members throughout the entire insurance lifecycle. Your mission will be to resolve complex issues, provide concierge‑level support, and build lasting relationships that drive satisfaction and loyalty.

As a remote professional, you will work from anywhere in the United States, collaborating with cross‑functional teams across the globe. You will be empowered to use your problem‑solving skills, empathy, and technical aptitude to make a real difference in the lives of our partners and customers.

Key Responsibilities

• Issue Resolution: Identify, investigate, and resolve complex broker, group, and member issues related to insurance benefits, claims, enrollment, and billing across all lines of business.
• Broker Relationship Management: Build rapport and trust with external brokers, ensuring they feel confident and supported when selling brighthush’s healthcare insurance products.
• Concierge‑Level Support: Provide proactive, personalized assistance to brokers, acting as a trusted advisor throughout the sales cycle.
• Process Improvement: Collaborate with product, operations, and technology teams to identify gaps, propose solutions, and streamline workflows.
• Data Accuracy: Maintain accurate records of interactions, escalations, and resolutions in our CRM system.
• Compliance & Quality: Adhere to all regulatory requirements, company policies, and quality standards to ensure a consistent, high‑quality customer experience.
• Continuous Learning: Stay up‑to‑date with product updates, industry trends, and best practices to provide the most current and effective support.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in insurance or a related field.
• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Strong analytical and problem‑solving skills, with the ability to handle mid‑to‑high level customer service issues.
• Proficiency with computers and common productivity tools.
• Reliable high‑speed internet connection (minimum 15 Mbps) and a dedicated workspace.
• Smartphone or tablet capable of running iOS or Android for daily log‑ins and communications.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience working with insurance claims, enrollment, or billing processes.
• Familiarity with CRM systems and ticketing platforms.
• Knowledge of healthcare regulations and compliance standards.
• Previous experience in a remote or distributed team environment.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting technical issues.
• Adaptability: Ability to thrive in a fast‑changing environment and manage competing priorities.
• Collaboration: Strong teamwork skills, working effectively with cross‑functional partners.
• Time Management: Self‑motivated and disciplined in a remote setting, meeting deadlines and goals.

Career Growth & Learning

At brighthush, we believe that growth is a shared journey. As an Insurance Customer Support Associate, you will have access to:

• Over 1,000 free online courses covering technology, leadership, and personal development.
• Mentorship programs pairing you with experienced leaders across the organization.
• Regular performance reviews and career path discussions to identify advancement opportunities.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Annual learning stipend to support certifications, conferences, or further education.

Work Environment & Culture

brighthush fosters an inclusive, community‑driven culture where every voice matters. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Virtual team‑building events, wellness challenges, and community service initiatives.
• Transparent communication channels, from weekly town halls to real‑time chat groups.
• A commitment to giving back, with company‑sponsored volunteer days and charitable partnerships.
• Individualized coaching and feedback sessions via webcam‑enabled platforms.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonus opportunities.
• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance plans.
• Tuition reimbursement and professional development funds.
• Wellness incentives such as gym memberships, mental health resources, and wellness stipends.
• Retirement savings plan with company match.

How to Apply

If you are passionate about customer service, eager to make a tangible impact in the healthcare insurance space, and ready to thrive in a remote, collaborative environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Insurance Customer Support Associate role at brighthush.

Closing

Join brighthush and become part of a team that is reshaping the future of health insurance. Your expertise will help brokers, groups, and members navigate their journeys with confidence and clarity. Together, we can create a healthier, more connected world—one conversation at a time.