Senior Remote Medical Equipment Operations & Customer Service Specialist – Billing & Insurance Verification Expert, Patient Support & Service Coordination Leader – Nationwide, Tech‑First Healthcare Operations at brighthush

About brighthush

brighthush is a trailblazer in the medical equipment and home‑care industry, redefining how patients access, use, and benefit from respiratory therapies and durable medical devices. With a nationwide footprint and a fully remote, tech‑first culture, we empower patients to live independently while delivering unparalleled service to clinicians, insurers, and caregivers. Our mission is simple yet powerful: to make high‑quality respiratory therapies and durable medical equipment accessible, reliable, and patient‑centric across the entire United States.

Why Your Next Career Move Should Be with brighthush

• Impact at Scale – Every call, claim, and installation you manage directly improves patient outcomes and enhances the quality of life for thousands of individuals.
• Innovation‑Driven – Work with the latest medical devices, data analytics, and cloud‑based platforms that set industry standards.
• Growth & Learning – Structured onboarding, mentorship, and continuous training keep you at the forefront of healthcare operations.
• Flexibility & Balance – Fully remote, flexible scheduling, and a culture that respects work‑life harmony.
• Collaborative Community – Weekly virtual huddles, knowledge‑sharing sessions, and informal “coffee chat” channels keep you connected.

Position Overview

We are seeking a dedicated Senior Remote Medical Equipment Operations & Customer Service Specialist to become the frontline advocate for our patients and partners. In this role, you will ensure that every piece of equipment is properly installed, billed, and maintained. You will verify insurance coverage, coordinate service delivery, and manage patient setups – tasks that demand meticulous attention to detail, strong communication skills, and a passion for delivering outstanding customer experiences. This full‑time position offers a competitive salary, comprehensive benefits, and the flexibility of working from anywhere in the United States.

Key Responsibilities

• Insurance Verification & Billing: Accurately confirm patient insurance coverage, submit claims, and follow up on denials or rejections to ensure timely reimbursement.
• Patient Setup & Equipment Management: Coordinate the delivery, installation, and training of medical equipment for new and existing patients, ensuring all devices meet safety and quality standards.
• Service Coordination: Schedule and track maintenance, repairs, and replacements, collaborating with field technicians and vendors to minimize downtime.
• Customer Support: Serve as the primary point of contact for patient inquiries, troubleshooting equipment issues, and providing clear, compassionate guidance.
• Documentation & Compliance: Maintain accurate records in our CRM and billing systems, ensuring compliance with HIPAA, state regulations, and company policies.
• Quality Assurance: Participate in audits and quality improvement initiatives to enhance service delivery and patient satisfaction.
• Team Collaboration: Work closely with sales, finance, and technical support teams to resolve complex cases and improve operational workflows.
• Continuous Learning: Stay current on industry trends, new equipment models, and billing codes to provide informed support to patients and partners.
• Process Improvement: Identify bottlenecks in billing or service delivery, propose solutions, and implement best practices to increase efficiency.
• Data Analysis: Generate reports on claim status, equipment utilization, and customer satisfaction metrics to inform strategic decisions.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience using CRM or billing software.
• Valid driver’s license (if required for occasional on‑site visits).
• Background check and drug screening clearance.
• Demonstrated ability to manage multiple priorities in a fast‑paced, remote environment.
• Basic understanding of medical billing terminology and insurance processes.
• Experience with cloud‑based collaboration tools (e.g., Microsoft Teams, Slack, Zoom).

Preferred Qualifications

• Experience in medical equipment, home‑care services, or a related healthcare field.
• Knowledge of medical billing codes (HCPCS, CPT) and insurance processes.
• Familiarity with respiratory therapy equipment (CPAP, BiPAP, oxygen concentrators).
• Previous remote work experience with a strong track record of self‑direction and accountability.
• Certifications such as Certified Medical Equipment Technician (CMET) or Certified Respiratory Therapist (CRT) are a plus.
• Experience with data analytics tools (Power BI, Tableau) or reporting dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate their care journey.
• Analytical Thinking: Ability to interpret billing data, identify discrepancies, and propose solutions.
• Problem‑Solving: Quick, effective troubleshooting of equipment and billing issues.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Team Collaboration: Strong interpersonal skills to work cross‑functionally with sales, finance, and technical teams.
• Adaptability: Thrive in a dynamic environment with evolving technologies and processes.
• Tech Savvy: Comfortable learning new software, platforms, and tools as needed.
• Attention to Detail: Precision in data entry, claim submission, and compliance documentation.

Career Growth & Development

At brighthush, we believe in investing in our people. As a Senior Remote Medical Equipment Operations & Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Ongoing training in medical billing, equipment technology, and regulatory compliance.
• Opportunities to pursue industry certifications (e.g., CMET, CRT, or Certified Billing Specialist).
• A clear career ladder that can lead to roles such as Senior Customer Support Lead, Operations Manager, or Product Specialist.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with personalized development plans and goal setting.

Work Environment & Culture

Working remotely from anywhere in the United States, you will enjoy:

• Flexible scheduling that respects work‑life balance.
• A collaborative virtual community with weekly team huddles, knowledge‑sharing sessions, and informal “coffee chat” channels.
• Access to a state‑of‑the‑art virtual office platform that keeps you connected with colleagues and resources.
• A culture that values transparency, continuous improvement, and a patient‑first mindset.
• Regular recognition programs that celebrate individual and team achievements.
• Inclusive hiring practices that celebrate diversity, equity, and belonging.

Compensation & Benefits

Salary Range: $37,440 – $41,600 per year (commensurate with experience and qualifications).

Benefits Package

• Generous paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Employee Assistance Program (EAP) for mental health support.
• Professional development stipend for courses, certifications, and conferences.
• Remote work stipend to support home‑office setup.
• Wellness program with access to virtual fitness classes and mental health resources.
• Annual performance bonus potential based on company and individual metrics.

How to Apply

If you are passionate about improving patient outcomes, possess a strong customer service ethic, and thrive in a remote, collaborative environment, we would love to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role at brighthush.