Senior Remote Norwegian‑Speaking Customer Experience & Warranty Support Specialist – Driving Global CX Excellence, Warranty Innovation, and Unmatched Customer Satisfaction at brighthush

About brighthush – A Global Customer Experience Revolution

brighthush is more than a brand; it’s a movement that redefines how businesses connect with their customers. With a presence in over 30 countries and a portfolio that spans consumer electronics, home appliances, and cutting‑edge technology, we empower partners to deliver flawless, memorable interactions at every touchpoint. Our mission is simple yet powerful: turn every customer touch into a lasting impression. As a fully remote‑first organization, we believe that talent should not be limited by geography. That’s why we’re expanding our Warranty & Technical Support team and inviting Norwegian‑speaking professionals to join us from the comfort of their own homes.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, people come first. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. Here’s what you’ll experience:

• Fully remote work with flexible hours (20–40 h per week)
• Digital, paid training and state‑of‑the‑art hardware delivered straight to your doorstep
• Regular virtual team events and a strong sense of belonging
• Exclusive employee benefits: shopping discounts, bike leasing, capital‑forming perks, company pension scheme, and a voucher card with regular top‑ups
• Health & wellness programs: global wellness initiatives, a proprietary fitness app, discounts at brighthush, and more
• Internal career opportunities: 84 % of promotion jobs and 93 % of management positions are filled internally
• International advancement through global German‑speaking projects
• Environmentally responsible: no commuting means more time for you and a reduced carbon footprint
• Generous vacation: 27–31 days depending on tenure, plus special leave and optional German language classes

Key Responsibilities – Your Impact Every Day

As a Norwegian‑speaking Customer Experience Specialist, you will be the first point of contact for customers seeking warranty support for consumer electronics and home appliances. Your day‑to‑day tasks will include:

• Conducting damage assessments of defective devices via telephone and email, ensuring accurate and thorough documentation
• Processing warranty claims swiftly and competently to maximize customer satisfaction
• Reviewing submitted claims for completeness and compliance with warranty terms
• Collaborating with cross‑functional teams (claims, technical support, logistics) to resolve complex issues
• Maintaining up‑to‑date knowledge of product specifications, warranty policies, and troubleshooting procedures
• Providing proactive communication to customers about claim status, next steps, and resolution timelines
• Identifying opportunities for process improvement and contributing to best‑practice guidelines
• Tracking key performance indicators (KPIs) such as first‑contact resolution, average handling time, and customer satisfaction scores
• Participating in regular quality assurance reviews and feedback sessions to continuously elevate service standards

Additional Impact Areas

• Act as a subject‑matter expert for warranty policy updates and new product launches
• Mentor junior team members on effective communication and problem‑solving techniques
• Contribute to the creation of knowledge‑base articles and FAQ updates for internal and external use
• Engage in cross‑departmental projects that drive customer‑centric innovation across the organization

Essential Qualifications – What We Expect From You

• Fluency in Norwegian (C2 level) and English (B2 level) – written and spoken
• Strong commercial and technical affinity, especially with internet‑based communication tools
• Proficient PC literacy – comfortable navigating multiple applications and CRM systems
• Previous customer service experience (preferred but not mandatory)
• Willingness to work flexible hours, including evenings and weekends, as required by the role
• Self‑motivated, able to work independently and under pressure to meet deadlines
• Strong learning mindset – eager to acquire new skills and adapt to evolving processes
• Empathetic, socially competent personality with a genuine desire to help customers

Preferred Qualifications – Bonus Points That Set You Apart

• Experience in warranty or technical support for consumer electronics
• Knowledge of German language (basic proficiency is a plus)
• Familiarity with call‑center metrics and performance dashboards
• Experience with remote collaboration tools (brighthush, brighthush, brighthush)
• Background in troubleshooting hardware or software issues
• Experience with CRM platforms such as brighthush, brighthush, or brighthush

Skills & Competencies – The DNA of Success at brighthush

Success in this role requires a blend of technical, interpersonal, and organizational skills:

• Excellent verbal and written communication in Norwegian and English
• Problem‑solving mindset with a focus on customer outcomes
• Attention to detail and strong documentation habits
• Time‑management skills to juggle multiple cases simultaneously
• Adaptability to changing priorities and fast‑paced environments
• Team player who thrives in a virtual setting and contributes to a positive culture
• Proactive attitude toward continuous improvement and innovation
• Resilience under pressure and the ability to maintain composure during challenging interactions

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Comprehensive onboarding and continuous digital training modules covering product knowledge, customer‑centric communication, and technical troubleshooting
• Mentorship programs with senior leaders across the organization, offering guidance, feedback, and career coaching
• Opportunities to transition into technical support, claims management, or project management roles within the Warranty & Technical Support division
• Internal promotion pipeline – 84 % of promotion jobs are filled internally, ensuring a clear path for advancement
• International projects – work with German‑speaking teams and broaden your global perspective
• Optional German language classes to support your career progression and enhance cross‑cultural communication
• Regular performance reviews and career path discussions with your manager to set goals and track progress

Work Environment & Culture – A Remote‑First Community That Thrives

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• A fully equipped home office – we provide high‑speed broadband, ergonomic workstation, and necessary hardware
• Clear communication channels – brighthush for daily chats, brighthush for meetings, and a dedicated support portal for internal queries
• Inclusive environment – we celebrate diversity, support LGBTQIA+ inclusion, and welcome people of all ages, backgrounds, and abilities
• Regular virtual team events – from happy hours to skill‑sharing sessions, you’ll never feel isolated
• A culture that values work‑life balance – flexible hours, generous vacation, and a focus on mental and physical well‑being
• Access to a proprietary fitness app and wellness initiatives that keep you energized and healthy
• Community forums and knowledge‑sharing platforms where you can learn from peers and experts across the globe

Compensation & Benefits – Rewarding Your Expertise

We offer a competitive salary package that reflects your skills and experience. While the exact figures may vary based on role, location, and performance, you can expect:

• Base salary: €2 409,33 per month (for a 40‑hour week)
• Language bonus: €200 per month for Norwegian fluency
• Performance bonus: up to €200 per month based on key metrics
• Home office allowance: €30 per month to cover additional equipment or utilities
• Annual salary range: €2 639,33 – €2 839,33 per month (depending on hours and performance)

In addition to the base salary, you’ll enjoy:

• Health insurance options and wellness program access
• Company pension scheme with matching contributions
• Shopping discounts and bike leasing program
• Voucher card with regular top‑ups for personal or professional use
• Generous paid vacation and special leave options
• Optional language courses and professional development allowances

Home‑Office Requirements – Setting Up for Success

To ensure a productive remote experience, please meet the following prerequisites:

• Reliable broadband connection (DSL, VDSL, or cable) with at least 16 Mbit/s downstream and 1 Mbit/s upstream
• Quiet, lockable room with an ergonomic workstation (desk, chair, monitor, headset)
• High‑quality headset with noise‑cancellation for clear communication
• Access to a dedicated workspace free from distractions during core working hours
• Basic IT support knowledge to troubleshoot common connectivity or hardware issues

How to Apply – Join the brighthush Family

If you’re ready to bring your expertise to a global, customer‑centric organization and thrive in a remote‑first environment, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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