Senior Remote Norwegian‑Speaking Customer Experience & Warranty Support Specialist – Global CX Leadership, Warranty Innovation, and Customer Delight at brighthush

About brighthush – Pioneering the Future of Customer Experience

brighthush is more than a global technology and consumer‑electronics leader; it is a movement that reshapes how brands interact with the people who matter most – their customers. Operating in over 30 countries and serving millions of end‑users across smart home devices, premium appliances, and cutting‑edge consumer electronics, brighthush has built a reputation for turning every service touchpoint into a memorable, trust‑building experience. Our core belief is simple: every interaction should leave a lasting, positive impression. To achieve this, we empower a distributed, remote‑first workforce that can collaborate across time zones, cultures, and languages while delivering world‑class support.

Why Choose a Career at brighthush?

Joining brighthush means becoming part of a culture that puts people first, values continuous learning, and rewards initiative. Below are just a few reasons why our team members love working here:

• Fully remote, flexible schedule: Choose the hours that best fit your lifestyle (20–40 hours per week) while staying connected through our state‑of‑the‑art collaboration platform.
• Cutting‑edge hardware & tools: We ship a high‑performance laptop, headset, and any additional equipment you need directly to your doorstep.
• Digital onboarding & paid training: Comprehensive, role‑specific training modules are delivered online, ensuring you hit the ground running.
• Vibrant virtual community: Regular team‑building events, coffee chats, and global celebrations foster a strong sense of belonging.
• Competitive compensation & benefits: Market‑aligned salary, performance bonuses, and a robust benefits package that includes health insurance, pension contributions, and a monthly voucher card.
• Employee discounts & perks: Exclusive shopping discounts on brighthush products, bike‑leasing programs, and capital‑forming perks that grow with you.
• Wellness first: Access to a global wellness program, a proprietary fitness app, mental‑health resources, and discounts at partner gyms.
• Career mobility: 84 % of promotion‑eligible roles and 93 % of management positions are filled internally, giving you a clear path to advancement.
• International exposure: Opportunities to collaborate on German‑speaking projects and other multilingual initiatives, expanding your global footprint.
• Eco‑friendly work model: No daily commute means lower carbon emissions and more personal time for you.
• Generous time off: 27–31 vacation days (based on tenure), plus special leave for personal development, family events, and optional language courses.

Position Overview – Your Mission as a Norwegian‑Speaking Customer Experience & Warranty Support Specialist

In this senior‑level, remote role you will be the trusted voice for Norwegian‑speaking customers who need warranty assistance for a wide range of brighthush products. You will combine technical acumen, empathetic communication, and process‑driven efficiency to resolve issues quickly, protect brand reputation, and drive measurable improvements in customer satisfaction.

Core Responsibilities – Day‑to‑Day Impact

• Perform detailed damage assessments of defective devices via phone, email, and chat, documenting findings with precision.
• Process warranty claims end‑to‑end, ensuring compliance with brighthush policies while maximizing claim approval rates.
• Validate claim completeness, cross‑checking serial numbers, purchase proofs, and warranty terms.
• Collaborate with cross‑functional teams—including claims, technical support, logistics, and product engineering—to resolve complex, multi‑layered issues.
• Maintain up‑to‑date knowledge of product specifications, firmware updates, and troubleshooting procedures for the latest brighthush portfolio.
• Communicate proactively with customers about claim status, next steps, and expected resolution timelines, always setting realistic expectations.
• Identify recurring pain points, propose process enhancements, and contribute to the evolution of warranty SOPs.
• Track and analyze key performance indicators (KPIs) such as first‑contact resolution, average handling time, and Net Promoter Score (NPS).
• Participate in regular quality‑assurance audits, peer‑review sessions, and continuous‑improvement workshops.

Extended Impact Areas – Leadership & Innovation

• Serve as a subject‑matter expert for warranty policy updates, new product launches, and regulatory changes affecting the Norwegian market.
• Mentor junior team members, sharing best practices in communication, problem‑solving, and technical diagnostics.
• Author and maintain knowledge‑base articles, FAQs, and internal playbooks that empower both customers and colleagues.
• Participate in cross‑departmental innovation projects aimed at enhancing the overall customer journey, from purchase to post‑sale support.
• Represent the Norwegian support team in global CX forums, contributing insights that shape brighthush’s worldwide service strategy.

Essential Qualifications – What You Bring to the Table

• Fluent Norwegian (C2) and strong English proficiency (minimum B2), both written and spoken.
• Demonstrated commercial and technical affinity, especially with internet‑based communication platforms and CRM tools.
• Advanced PC literacy: ability to navigate multiple applications, databases, and ticketing systems simultaneously.
• Prior experience in customer service, technical support, or warranty processing (preferred but not mandatory).
• Willingness to work flexible hours, including evenings and weekends, to meet the needs of a global customer base.
• Self‑motivated, capable of independent decision‑making while thriving under pressure and tight deadlines.
• Growth mindset: eager to acquire new product knowledge, adopt emerging tools, and adapt to evolving processes.
• Empathetic, socially competent personality with a genuine desire to help customers and resolve issues efficiently.

Preferred Qualifications – Bonus Points That Differentiate You

• Experience with warranty claim systems or insurance‑type claim processing.
• Background in consumer electronics, home appliances, or IoT devices.
• Certification in ITIL, Six Sigma, or other service‑excellence frameworks.
• Previous remote‑work experience with a proven track record of high productivity.
• Additional language skills (e.g., Swedish, Danish, German) that enable broader regional support.

Key Skills & Competencies for Success

• Communication Excellence: Clear, concise, and courteous verbal and written communication in Norwegian and English.
• Analytical Thinking: Ability to dissect technical problems, assess warranty eligibility, and recommend appropriate solutions.
• Customer‑Centric Mindset: Prioritizing the customer’s experience while balancing company policies.
• Collaboration: Working seamlessly with global teams across time zones, cultures, and functional areas.
• Time Management: Efficiently handling multiple cases, meeting SLA targets, and maintaining high quality.
• Tech Savvy: Comfortable with CRM platforms (e.g., Salesforce, Zendesk), remote‑desktop tools, and basic troubleshooting of electronic devices.

Career Growth & Learning Opportunities at brighthush

brighthush invests heavily in the professional development of its people. As a senior specialist, you will have access to a clear career ladder that can lead to roles such as Team Lead, Warranty Operations Manager, or Global CX Strategy Analyst. Our learning ecosystem includes:

• Monthly masterclasses on advanced technical support, data‑driven CX, and leadership.
• Mentorship programs pairing you with senior leaders from product, engineering, and operations.
• Tuition reimbursement for relevant certifications or university courses.
• Opportunities to participate in cross‑functional projects that influence product design and service policy.
• Internal mobility portals that showcase open positions across regions and functions, encouraging lateral moves that broaden skill sets.

Compensation, Perks & Benefits – What You’ll Receive

While exact salary ranges are tailored to experience and market benchmarks, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with senior‑level remote positions in the Nordic market.
• Performance‑based quarterly bonuses tied to individual and team KPIs.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Monthly voucher card with regular top‑ups for groceries, entertainment, or personal purchases.
• Employee discount program – up to 30 % off brighthush products and accessories.
• Bike‑leasing scheme and home‑office stipend for ergonomic furniture.
• Generous paid time off (27–31 days) plus additional days for birthdays, cultural holidays, and personal development.
• Access to a global wellness platform, including mental‑health counseling, meditation sessions, and fitness challenges.

Work Environment & Culture – The brighthush Way

Our remote‑first philosophy is built on trust, autonomy, and transparent communication. You will be part of a diverse, inclusive team that celebrates different perspectives and encourages innovative thinking. Key cultural pillars include:

• Collaboration: Regular virtual stand‑ups, cross‑team workshops, and open‑door (virtual) channels with leadership.
• Continuous Learning: A culture that rewards curiosity, with access to an internal learning hub and external conference sponsorships.
• Customer Obsession: Every decision is filtered through the lens of how it will improve the customer experience.
• Integrity & Accountability: Clear ownership of tasks, data‑driven decision making, and honest feedback loops.
• Diversity & Inclusion: Initiatives that ensure all voices are heard, including employee resource groups and inclusive hiring practices.

How to Apply – Take the Next Step with brighthush

If you are passionate about delivering world‑class warranty support, thrive in a remote environment, and want to grow your career within a forward‑thinking global organization, we want to hear from you. Submit your updated resume, a cover letter highlighting your relevant experience, and any certifications that showcase your expertise. Our talent acquisition team will review your application and reach out to schedule a virtual interview.

Join brighthush today and become a catalyst for exceptional customer experiences across the globe.