Senior Customer Value & Growth Strategist – EMEA – AI‑Powered OSINT Adoption Leader Driving Data‑Driven Risk Intelligence, Revenue Expansion, Value Engineering, and Customer Success at brighthush
About brighthush
In a world where data flows faster than ever, the ability to turn raw signals into actionable intelligence is the ultimate competitive advantage. brighthush sits at the crossroads of artificial intelligence, open‑source intelligence (OSINT), and enterprise risk management, delivering a platform that ingests, normalises, and analyses information from social media, messaging apps, the dark web, and public repositories. The result is real‑time, context‑rich insight that empowers investigators, security teams, and corporate risk officers to make faster, more confident decisions.
Operating in more than 80 countries and serving a portfolio that includes Fortune‑500 enterprises, government agencies, law‑enforcement bodies, and NGOs, brighthush has become the trusted backbone for organisations that need to stay ahead of emerging threats. Our rapid revenue growth—doubling year‑over‑year—has positioned us on a clear trajectory toward a $1 billion+ valuation, making us one of the most exciting AI‑driven unicorns in the security‑tech space.
At brighthush, technology is only half the story. A customer‑centric culture, relentless curiosity, and a commitment to continuous learning define everything we do. If you thrive on turning complex data into decisive advantage, you’ll find a home where your ideas are amplified, your impact is measurable, and your career can accelerate at the speed of the market.
Why This Role Matters
The Senior Customer Value & Growth Strategist – EMEA is the strategic bridge between our cutting‑edge AI platform and the organisations that rely on it to protect their assets, reputation, and people. You will partner with senior executives across the region, translating high‑level business objectives into concrete, data‑driven use cases that drive platform adoption, deepen customer relationships, and unlock new revenue streams. Your expertise in consulting, value engineering, and SaaS growth will be instrumental in shaping the future of brighthush’s product roadmap and ensuring that every customer realises measurable ROI.
- Directly influence the success of high‑profile clients across Europe, the Middle East, and Africa.
- Shape product development by feeding real‑world insights from strategic accounts.
- Accelerate adoption of AI‑powered OSINT tools, turning data into decisive advantage for customers.
- Earn recognition as a trusted advisor both internally and externally.
Core Responsibilities
1. Define & Frame Value
- Collaborate with C‑level stakeholders to understand their risk‑management, compliance, and operational goals.
- Translate those goals into high‑impact brighthush use cases that align with the customer’s strategic roadmap.
- Develop rigorous business cases, ROI calculators, and total‑cost‑of‑ownership models using industry benchmarks and proprietary data.
- Partner with Product Management and Engineering to influence feature prioritisation based on identified value drivers.
- Document and disseminate value frameworks across Sales, Marketing, and Customer Success to ensure a unified go‑to‑market narrative.
2. Deliver & Realise Value
- Serve as the primary point of contact for strategic accounts throughout the entire customer lifecycle—from onboarding to expansion.
- Design and execute bespoke onboarding programmes, hands‑on workshops, and executive briefings that accelerate time‑to‑value.
- Work closely with Customer Success Managers and Account Executives to monitor adoption metrics, usage patterns, and health scores.
- Identify and remove friction points through process optimisation, customised training, and targeted enablement content.
- Lead quarterly business reviews (QBRs) that showcase data‑driven outcomes, highlight success stories, and outline next‑step growth opportunities.
- Capture lessons learned and best practices, feeding them back into the broader organisation to raise the overall bar of delivery excellence.
3. Sustain & Expand Value
- Continuously monitor key performance indicators (KPIs) such as adoption rate, feature utilisation, and churn risk.
- Proactively surface upsell and cross‑sell opportunities based on usage analytics and evolving customer needs.
- Advocate for product enhancements that address emerging pain points, collaborating with the Product team to create a feedback loop.
- Develop and maintain analytical models for different customer segments, providing actionable insights to Sales and Marketing.
- Co‑author compelling Customer Success Stories, case studies, and reference architectures that demonstrate tangible business impact.
- Stay ahead of industry trends, regulatory changes (e.g., GDPR, ePrivacy), and threat‑intelligence frameworks to keep customers future‑proof.
Essential Qualifications
- Minimum 5 years of experience in management consulting, value‑based consulting, or a SaaS value‑engineering function.
- Demonstrated success delivering complex, data‑driven projects for enterprise‑level clients.
- Strong analytical mindset with the ability to build and communicate ROI models, financial forecasts, and performance dashboards.
- Exceptional presentation and storytelling skills in English; fluency in at least one additional European language (e.g., French, German, Spanish, Arabic) is required.
- Advanced degree (MBA, MSc, or equivalent) in Management, Business Information Systems, Engineering, or a related discipline.
- Proven ability to thrive in fast‑moving, ambiguous environments and to influence senior stakeholders without direct authority.
- Experience in OSINT, cybersecurity, digital forensics, intelligence, or lawful interception is highly desirable.
Preferred Qualifications
- Hands‑on experience with AI‑driven analytics platforms, large‑scale data pipelines, or machine‑learning‑enabled SaaS products.
- Deep familiarity with the regulatory landscape of the EMEA region, including GDPR, ePrivacy, and sector‑specific compliance frameworks.
- Track record of building and scaling customer success or value‑engineering programmes in a high‑growth SaaS environment.
- Experience working in globally distributed, cross‑functional teams.
- Knowledge of threat‑intelligence standards such as MITRE ATT&CK, STIX/TAXII, or OpenCTI.
Key Skills & Competencies
- Strategic Thinking: Ability to see the big picture, anticipate market shifts, and translate vision into actionable plans.
- Consulting Excellence: Mastery of stakeholder management, problem framing, and solution design.
- Data‑Driven Decision Making: Proficiency with SQL, Python, Tableau, Power BI, or similar tools; talent for turning numbers into compelling narratives.
- Change Management: Expertise guiding organisations through technology adoption, process redesign, and cultural transformation.
- Collaboration: Comfortable partnering with Sales, Product, Engineering, Marketing, and Legal to deliver holistic value.
- Adaptability: Quick learner who can pivot when market conditions evolve.
- Customer‑Centric Mindset: Deep empathy for client challenges and relentless drive to deliver measurable outcomes.
Career Growth & Learning Opportunities
At brighthush, your career path is as dynamic as the technology you help sell. We invest heavily in professional development and provide clear pathways to senior leadership.
- Lead high‑impact, region‑wide initiatives that shape the future of AI‑powered intelligence.
- Mentor junior consultants, analysts, and product specialists, fostering a culture of knowledge sharing.
- Participate in cross‑regional projects, gaining exposure to diverse markets and business models.
- Access a robust learning ecosystem: internal bootcamps, external certifications (e.g., CISSP, PMP, AI/ML), industry conferences, and thought‑leadership forums.
- Potential career trajectories include Director of Customer Success, Head of Value Engineering, VP of EMEA Growth, or even C‑level roles as the company scales.
- Benefit from a formal mentorship programme that pairs you with senior executives across product, engineering, and go‑to‑market functions.
Work Environment & Culture
brighthush is a vibrant, multicultural hub where curiosity meets purpose. Our core values—innovation, collaboration, integrity, and impact—guide every decision.
- Flat Hierarchy: Open dialogue, rapid decision‑making, and direct access to senior leadership.
- Flexible Work Model: Hybrid office spaces, remote‑first options, and flexible hours to support work‑life harmony.
- Innovation DNA: Regular hackathons, “innovation days,” and internal labs where you can prototype new ideas.
- Diversity & Inclusion: Inclusive policies, employee resource groups, and a commitment to building a workforce that reflects the global markets we serve.
- Well‑Being Programs: Generous vacation, mental‑health days, wellness stipends, gym memberships, and on‑site mindfulness sessions.
- Community Impact: Annual “Impact Day” where teams showcase projects that deliver social good, reinforcing our mission to make the world safer and smarter.
Compensation & Benefits
While exact figures depend on experience and location, brighthush offers a market‑leading total rewards package designed to attract and retain top talent.
- Competitive base salary aligned with senior consulting benchmarks in the EMEA region.
- Performance‑based annual bonus tied to customer success metrics, revenue growth, and personal objectives.
- Equity participation—stock options that let you share in the company’s long‑term upside.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plan with generous employer matching.
- Professional development budget for certifications, courses, and conference attendance.
- Wellness allowance, including gym memberships, virtual fitness classes, and mental‑health resources.
- Annual travel stipend for client visits, industry events, and regional team gatherings.
- Relocation assistance for candidates moving to one of our European hubs.
Application Process
Ready to make a measurable impact in the world of AI‑powered intelligence? Follow these steps to join the brighthush team:
- Submit your up‑to‑date resume and a concise cover letter that highlights your most relevant achievements and explains why you are the ideal fit for the Senior Customer Value & Growth Strategist – EMEA role.
- Complete a brief online questionnaire that helps us understand your language proficiencies, regional experience, and preferred work style.
- Participate in a 45‑minute virtual interview with the hiring manager to discuss your background, strategic approach, and vision for value‑driven growth.
- Engage in a case‑study exercise that mirrors a real‑world customer scenario, allowing you to showcase your analytical and consulting skills.
- Meet with senior leaders from Product, Sales, and Customer Success for a cultural fit conversation.
- Receive a formal offer, including detailed compensation, equity, and benefits information.
Apply Now
Closing Statement
At brighthush, we are building more than a platform—we are shaping a safer, smarter future where data empowers decisive action. If you are passionate about leveraging AI and OSINT to unlock real‑world value, thrive in a fast‑paced, collaborative environment, and want to work alongside a team of bright, ambitious professionals, we want to hear from you. Join us, and together we will redefine how organisations turn information into impact.
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