Senior Customer Success Manager – Global Blockchain & Web3 Compliance Leader – Driving Client Success, Revenue Expansion, Thought Leadership, and Digital Asset Security at brighthush

About brighthush

brighthush sits at the cutting edge of the digital‑asset revolution, where deep financial expertise meets breakthrough technology to deliver world‑class blockchain compliance solutions. Our mission is both simple and ambitious: empower every participant in the crypto ecosystem—fintech innovators, regulated exchanges, law‑enforcement agencies, sovereign treasuries, and emerging DeFi platforms—to operate with confidence, transparency, and full regulatory alignment. By fusing advanced machine‑learning analytics with a highly scalable, cloud‑native platform, we give our clients the power to trace, investigate, and neutralize illicit activity across the entire cryptocurrency value chain, from token issuance to on‑chain transaction monitoring.

Why the Blockchain & Web3 Landscape Matters

The blockchain ecosystem has evolved from a niche experiment to a global financial engine that processes billions of dollars in value each day. As regulators tighten oversight, market participants demand greater transparency, and public trust hinges on demonstrable compliance, the need for reliable, real‑time monitoring tools has never been more critical. brighthush is uniquely positioned to meet this demand, offering a suite of solutions that combine cutting‑edge technology with seasoned expertise in finance, technology, and regulatory compliance. Our platform not only helps clients meet existing regulations but also prepares them for future legislative changes, ensuring long‑term resilience in a rapidly shifting environment.

Why Join brighthush?

Headquartered in the heart of New York City and supported by vibrant hubs in Singapore, Bangalore, and London, brighthush brings together a powerhouse of talent with collective backgrounds spanning the most respected names in finance, technology, and regulatory compliance. Backed by more than $27 million in venture funding from leading partners, we are on a rapid growth trajectory that offers employees unparalleled opportunities to shape the future of blockchain compliance. At brighthush, ambition meets opportunity, and every team member can make a tangible impact on the security and transparency of the digital economy.

Position Overview

As the Senior Customer Success Manager, you will serve as the primary advocate for our enterprise‑level clients, ensuring they extract maximum value from brighthush’s solutions. You will partner closely with product, sales, engineering, and marketing teams to translate customer needs into actionable roadmaps, while driving adoption, retention, and revenue growth. This role demands a blend of strategic thinking, operational excellence, and a passion for building lasting relationships in the fast‑moving Web3 ecosystem.

Key Responsibilities

• Client Champion: Act as the single point of contact for strategic accounts, fostering trust and serving as the voice of the customer within brighthush.
• Strategic Advisory: Collaborate with product leadership to prioritize feature requests and enhancements that align with client objectives and market trends.
• Executive Relationship Management: Build and maintain deep connections with account stakeholders, executive sponsors, and cross‑functional partners to ensure alignment on business goals.
• Solution Delivery Oversight: Lead end‑to‑end implementation of our monitoring platform, coordinating technical onboarding, configuration, and training to guarantee timely, high‑quality delivery.
• Performance Reporting & Insights: Produce and present monthly and quarterly business reviews, highlighting usage metrics, ROI, and strategic recommendations for each client.
• Account Metrics Management: Forecast, track, and analyze key performance indicators such as platform usage, renewal rates, churn risk, and upsell opportunities.
• Continuous Improvement: Own the process of identifying new client requests, driving internal process enhancements, and elevating the overall reputation of the Customer Success organization.
• Client Satisfaction & Advocacy: Deliver exceptional day‑to‑day service, proactively address concerns, and champion client success stories both internally and externally.
• Usage Analysis & Optimization: Monitor client usage patterns, uncover insights, and recommend optimizations that increase platform adoption and value realization.
• Sales Collaboration: Partner with the sales team to onboard new clients, nurture existing relationships, and drive expansion through strategic upsell initiatives.
• Revenue Growth Leadership: Identify and execute on revenue‑generating opportunities within the existing customer base, contributing directly to brighthush’s top‑line growth.
• Thought Leadership & Industry Presence: Represent brighthush at conferences, webinars, and client events, positioning the company as a leading voice in blockchain compliance.
• Cross‑Functional Alignment: Work with marketing to develop case studies, whitepapers, and success stories that showcase client achievements and product impact.
• Risk Management & Churn Mitigation: Identify potential churn risks early, develop mitigation plans, and execute retention strategies to preserve long‑term revenue streams.

Essential Qualifications

• Minimum of 3 years of proven account management experience in a B2B SaaS environment, preferably with enterprise‑scale deployments.
• Deep understanding of compliance, Web3, or blockchain domains, including familiarity with AML, KYC, and transaction monitoring frameworks.
• Experience thriving in an early‑stage startup setting, navigating ambiguity, rapid change, and evolving product roadmaps.
• Demonstrated track record of successful upselling and cross‑selling, backed by strong relationship‑building and people‑management skills.
• Fluent in English with excellent written and verbal communication abilities; ability to convey complex technical concepts to non‑technical stakeholders.
• High emotional intelligence, exceptional organizational skills, and the ability to prioritize competing demands effectively.
• Resilience and composure under pressure, coupled with a proactive, problem‑solving mindset.

Preferred Qualifications

• Background in financial services, law enforcement, regulatory technology, or a related field that provides insight into the compliance landscape.
• Experience managing enterprise‑scale SaaS deployments with multi‑stakeholder engagement across legal, risk, and technology teams.
• Knowledge of data privacy regulations (GDPR, CCPA) and how they intersect with blockchain analytics and data retention policies.
• Proficiency in data visualization tools such as Tableau, Power BI, or Looker to present actionable insights to senior executives.
• Previous involvement in product roadmap discussions, feature prioritization, or beta‑testing programs.
• Familiarity with cloud platforms (AWS, GCP, Azure) and API integration concepts that underpin brighthush’s technology stack.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding client experiences and turning feedback into actionable product improvements.
• Strategic Vision: Ability to see the big picture, align client goals with brighthush’s roadmap, and translate strategy into measurable outcomes.
• Analytical Acumen: Strong quantitative skills to interpret usage data, forecast trends, and recommend data‑driven optimizations.
• Cross‑Functional Collaboration: Proven ability to work seamlessly with product, engineering, sales, and marketing teams to achieve shared objectives.
• Communication Excellence: Clear, concise, and persuasive communication tailored to both technical and non‑technical audiences.
• Project Management Expertise: Mastery of planning, executing, and monitoring projects to meet deadlines, budgets, and quality standards.
• Adaptability: Comfort operating in a fast‑paced, evolving environment where priorities shift quickly and new challenges emerge daily.
• Leadership Presence: Ability to influence senior stakeholders, drive consensus, and champion client‑centric initiatives across the organization.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and advancement. We invest heavily in your development through:

• Mentorship Programs: Direct access to senior leaders who have navigated the intersection of finance, technology, and compliance.
• Ongoing Training: Regular workshops covering the latest in blockchain technology, regulatory frameworks, data analytics, and customer‑success best practices.
• Cross‑Departmental Projects: Opportunities to collaborate on product innovation, go‑to‑market strategies, and research initiatives that broaden your skill set.
• Clear Promotion Pathways: Defined career ladders—from Customer Success Manager to Senior Manager, Director, and VP—based on performance, impact, and leadership potential.
• Equity Participation: Stock options that align your personal success with brighthush’s long‑term growth and market leadership.
• Industry Exposure: Sponsorship to attend leading conferences, webinars, and networking events, ensuring you stay at the forefront of the compliance and blockchain space.
• Learning Stipend: Annual budget for books, online courses, certifications, or any educational resource that fuels your professional growth.

Work Environment & Culture

brighthush thrives on a culture that values innovation, collaboration, and well‑being. Our hybrid work model balances in‑office collaboration with flexible remote work, allowing you to choose the environment where you are most productive. We celebrate diversity, encourage open dialogue, and prioritize mental health through regular wellness initiatives, mindfulness sessions, and team‑building activities. Every employee is empowered to bring their authentic self to work and to contribute ideas that shape our products, processes, and company direction.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total‑rewards package that includes:

• Industry‑leading base salary commensurate with market rates for senior customer‑success professionals.
• Performance‑based bonuses tied to individual, team, and company milestones.
• Generous equity grants that provide upside as the company scales and expands globally.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Flexible paid time off, including parental leave, mental‑health days, and unlimited vacation policies for high‑performers.
• Continuous‑learning stipend and full access to conferences, workshops, and online courses.
• Well‑being programs such as on‑site fitness memberships, meditation sessions, nutrition counseling, and ergonomic home‑office allowances.
• Team‑building retreats, virtual happy hours, and regular social events that foster camaraderie across our global offices.
• Modern workspaces equipped with collaborative zones, quiet focus rooms, and state‑of‑the‑art technology.

How to Apply

If you are a proactive, customer‑focused professional with a passion for technology, compliance, and the evolving Web3 landscape, we invite you to apply for the Senior Customer Success Manager role at brighthush. Please submit your resume and a cover letter that outlines why you are the ideal candidate, highlighting specific achievements that demonstrate your ability to drive client success, revenue growth, and strategic product adoption.

Ready to Shape the Future of Blockchain Compliance?

As our Senior Customer Success Manager, you will play a pivotal role in ensuring our clients thrive, our products evolve, and our mission to secure the digital economy is realized. Bring your expertise, curiosity, and drive to a team that values innovation, collaboration, and impact. Apply today and help us build a safer, more transparent world of digital assets.