Senior Remote Travel Customer Support Specialist – Global Travel Planning, Client Relations, and Supplier Coordination at brighthush

About brighthush

brighthush is a forward‑thinking travel solutions provider that empowers travelers to experience the world with confidence, convenience, and a touch of luxury. With a global network of trusted suppliers and a passion for personalized service, brighthush has become synonymous with seamless travel planning and exceptional customer care. Our mission is simple: to transform every journey into a memorable adventure, one client at a time.

Why Join brighthush?

At brighthush, we believe that great travel experiences start with great people. As a Remote Travel Customer Support Specialist, you will be the friendly face and knowledgeable guide that helps our clients navigate the complexities of modern travel. Whether you’re coordinating a family vacation, arranging a corporate retreat, or planning a dream cruise, you’ll play a pivotal role in turning travel dreams into reality—all from the comfort of your own home.

Key Responsibilities

• Client‑Centric Service Excellence – Deliver outstanding customer support via email, chat, and phone, ensuring every client feels heard, valued, and confident in their travel plans.
• Travel Research & Coordination – Conduct in‑depth research on flights, hotels, cruises, tours, and vacation packages to recommend the best options that align with each client’s preferences and budget.
• Reservation Management – Secure bookings, confirm details with suppliers, and manage itineraries, ensuring accuracy and timely updates for every client.
• Supplier Liaison – Build and maintain strong relationships with airlines, hotels, cruise lines, and tour operators to negotiate rates, resolve issues, and stay informed on promotions.
• Documentation & Record‑Keeping – Maintain meticulous records of client interactions, booking details, and follow‑up actions in our CRM system.
• Proactive Support – Offer pre‑travel guidance, post‑travel follow‑up, and emergency assistance to ensure a smooth and stress‑free experience.
• Continuous Learning – Stay current on industry trends, destination highlights, and new travel products to provide fresh, relevant advice to clients.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Hospitality, Tourism, Business, or a related field is a plus.
• Minimum of 2 years of customer service experience, preferably in travel, hospitality, or a related industry.
• Excellent written and verbal communication skills in English; additional languages are a strong advantage.
• Proficiency with email, web‑based booking tools, and basic office software (Excel, Word, PowerPoint).
• Strong organizational skills with an eye for detail and the ability to manage multiple tasks simultaneously.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Positive, solution‑oriented attitude with a genuine passion for helping people.

Preferred Qualifications

• Experience using travel booking platforms such as Sabre, Amadeus, or Travelport.
• Knowledge of travel insurance, visa requirements, and health & safety guidelines.
• Previous exposure to corporate travel management or event planning.
• Familiarity with social media and digital marketing tools for promoting travel packages.

Core Skills & Competencies

• Customer‑First Mindset – Anticipate client needs and exceed expectations.
• Problem‑Solving – Quickly identify issues and devise effective solutions.
• Time Management – Prioritize tasks and meet deadlines in a fast‑paced environment.
• Technology Savvy – Comfortable learning new tools and platforms.
• Team Collaboration – Communicate effectively with internal teams and external partners.
• Adaptability – Thrive in a dynamic industry with evolving travel trends.

Career Growth & Development

At brighthush, we invest in our people. As a Remote Travel Customer Support Specialist, you’ll have access to a comprehensive learning pathway that includes:

• Onboarding training covering travel industry fundamentals, supplier relationships, and customer service best practices.
• Ongoing workshops on emerging travel trends, new booking technologies, and advanced customer engagement techniques.
• Mentorship from senior travel planners and support leaders.
• Clear career ladder opportunities – from Senior Specialist to Team Lead, Operations Manager, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the travel business.

Work Environment & Culture

Working remotely from anywhere in the world, you’ll enjoy the flexibility to balance your professional and personal life. Our culture is built on:

• Open communication channels – weekly virtual town halls, instant messaging, and collaborative project tools.
• Inclusive values – diversity, equity, and inclusion are at the heart of everything we do.
• Employee wellness initiatives – virtual fitness classes, mental health resources, and flexible scheduling.
• Recognition programs – celebrating milestones, achievements, and innovative ideas.
• Community engagement – volunteer opportunities and travel‑related charity partnerships.

Compensation & Perks

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• Paid time off, sick leave, and holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Exclusive travel perks – discounted rates on flights, hotels, cruises, and tours for you and your family.
• Flexible work hours and the ability to work from any location with a reliable internet connection.

How to Apply

Ready to embark on a rewarding career that blends travel passion with customer service excellence? Click the link below to submit your application and join the brighthush family. We can’t wait to explore the world together—one client at a time.