Senior Remote Travel Support Coordinator – Championing Customer Experience, Driving Growth, and Crafting Unforgettable Journeys at brighthush

About brighthush and the Future of Travel

At brighthush, we’re redefining what it means to travel. We believe that every journey should ignite curiosity, forge lasting connections, and leave a trail of unforgettable memories. Our mission is to empower travelers worldwide with confidence, convenience, and a touch of wonder, all powered by cutting‑edge technology and a human‑centric approach to customer service. From the bustling streets of New York to the serene fjords of Norway, brighthush is the trusted partner that turns travel dreams into seamless realities.

As a forward‑thinking travel solutions provider headquartered in Michigan, we blend data‑driven insights with a passion for adventure. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. If you thrive in a fast‑paced, customer‑first environment and want to grow your career while shaping the future of travel, brighthush is the place for you.

Key Responsibilities – Your Day‑to‑Day Impact

As the Remote Travel Support Coordinator, you will be the voice of brighthush, ensuring every client interaction is seamless, personalized, and memorable. Your role will span a wide range of activities, from frontline support to strategic process improvement.

• Client Engagement & Support: Serve as the primary point of contact for travelers via phone, email, and live chat. Provide timely, accurate information on itineraries, booking details, and travel advisories.
• Travel Coordination: Collaborate with internal teams—booking, logistics, finance—to assemble complete travel packages, including flights, accommodations, ground transportation, and activities.
• Issue Resolution: Proactively identify and resolve booking discrepancies, cancellations, or changes, ensuring minimal disruption to the client’s journey.
• Process Optimization: Continuously evaluate and refine support workflows, leveraging data to improve response times, satisfaction scores, and overall efficiency.
• Knowledge Management: Maintain an up‑to‑date repository of travel policies, partner agreements, and FAQ content to empower both customers and internal teams.
• Feedback & Reporting: Collect and analyze customer feedback, generating actionable insights for product and service enhancements.
• Cross‑Functional Collaboration: Partner with marketing, sales, and product teams to align customer experience initiatives with broader business objectives.
• Strategic Projects: Contribute to high‑impact initiatives such as expanding our global partner network, launching new travel products, or piloting AI‑driven support tools.

Essential Qualifications – What We Expect

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 2 years’ experience in customer service, preferably within the travel or hospitality industry.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and travel booking systems (e.g., Sabre, Amadeus).
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Demonstrated problem‑solving ability and a genuine passion for delivering outstanding customer experiences.

Preferred Qualifications – Bonus Points

• Experience with travel analytics tools and data visualization (e.g., Tableau, Power BI).
• Knowledge of travel regulations, visa requirements, and international travel best practices.
• Previous exposure to B2B travel solutions or corporate travel management.
• Experience in a startup or high‑growth environment, showcasing adaptability and resilience.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help clients achieve their travel goals.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly.
• Time Management: Prioritize tasks efficiently to meet tight deadlines.

Career Growth & Learning Opportunities at brighthush

At brighthush, we invest in our people. As a Remote Travel Support Coordinator, you’ll have access to:

• Comprehensive onboarding and ongoing training programs covering industry trends, product knowledge, and customer service excellence.
• Mentorship from senior leaders in travel operations, product development, and customer success.
• Clear career pathways—potential progression into Senior Coordinator, Team Lead, or specialized roles in travel technology and product management.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to strategic projects, such as expanding our global partner network or launching new travel products.
• Access to a learning budget for courses, certifications, and conferences—whether you’re sharpening your data analytics skills or deepening your knowledge of international travel regulations.

Work Environment & Company Culture

brighthush champions a culture of innovation, inclusivity, and work‑life balance. Key highlights include:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection, supported by a robust virtual collaboration ecosystem.
• Collaborative Spirit: Regular virtual team huddles, brainstorming sessions, and cross‑departmental initiatives that foster a sense of community.
• Employee Well‑Being: Access to mental health resources, wellness stipends, and virtual fitness challenges.
• Diversity & Inclusion: A commitment to building a workforce that reflects the global community we serve.
• Continuous Learning: Quarterly workshops, industry webinars, and a company‑wide learning budget.
• Recognition & Celebration: Monthly shout‑outs for outstanding contributions and annual virtual retreats to celebrate our collective achievements.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and flexible holiday scheduling.
• Travel stipend or discounted travel credits for personal use.
• Technology stipend to equip you with the necessary hardware and software.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of partners and exclusive travel discounts.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of travel. You’ll:

• Be at the forefront of delivering exceptional customer experiences in a rapidly evolving industry.
• Collaborate with passionate professionals who are dedicated to innovation and service excellence.
• Enjoy the freedom of remote work while staying connected to a vibrant, supportive community.
• Benefit from a culture that values growth, creativity, and a healthy work‑life balance.
• Contribute to projects that directly impact millions of travelers worldwide.

Ready to Embark on Your Next Adventure?

If you’re ready to bring your customer‑service expertise, love for travel, and drive for continuous improvement to a team that values your contributions, we want to hear from you. Apply today and help us create unforgettable journeys for travelers around the globe.