Senior Remote Urology Billing & Customer Support Specialist – Expert in Medical Claims, Patient Advocacy, and Regulatory Compliance – Join brighthush

About brighthush

brighthush is a trailblazer in the home health products and equipment sector, redefining how patients receive care through cutting‑edge solutions and world‑class service. With four dynamic divisions—Urology, Diabetes, Mom & Baby, and Sleep—brighthush delivers evidence‑based products to more than 100,000 patients each month. Our Urology division is celebrated for its comprehensive range of incontinence products, including diapers, underpads, and catheter supplies, and it enjoys a 4.9‑star average on over 7,000 Google reviews. At brighthush, we believe that our greatest asset is our people, and we invest heavily in career development, internal promotion, and a culture that values community, collaboration, and continuous learning.

Why brighthush is the Right Choice for Your Career

• Remote Flexibility: Work from anywhere with a reliable internet connection and a schedule that adapts to your life.
• Career Growth: Our commitment to internal promotion means that your performance can open doors to higher roles within the Urology division or across other divisions.
• Impactful Work: Every call you handle directly supports patients’ health and well‑being, ensuring they receive the care and support they deserve.
• Inclusive Culture: We celebrate diversity, foster empathy, and encourage every team member to bring their authentic self to work.
• Competitive Compensation & Benefits: From health plans to generous parental leave, we reward your hard work with comprehensive benefits.

About the Role

As a Senior Remote Urology Billing & Customer Support Specialist at brighthush, you will be the frontline advocate for patients, insurance carriers, and healthcare providers. Your primary responsibility will be to manage high‑volume inbound and outbound calls, resolve billing discrepancies, and ensure accurate, compliant claim processing. You will collaborate closely with the Urology Billing team, internal departments, and external partners to maintain a seamless billing experience for our patients.

Key Responsibilities

• Handle 6–8 hours of high‑volume inbound and outbound calls daily, providing clear, professional explanations of medical billing statements, insurance claims, payment options, and account balances.
• Research and resolve billing discrepancies, denied claims, and payment issues while maintaining strict compliance with healthcare regulations and brighthush policies.
• Document every customer interaction, account update, and payment arrangement accurately within our billing and CRM systems.
• Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution.
• Maintain productivity and quality standards in a fast‑paced call center environment, demonstrating empathy and professionalism with each interaction.
• Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures.
• Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.
• Adhere to all laws, regulations, and company policies, ensuring compliance is a core element of job performance.
• Maintain regular and reliable attendance as assigned by your schedule.
• Perform additional duties as required to support the Urology Billing team and brighthush’s mission.

Essential Qualifications

• Minimum of 2 years of recent work experience in a customer‑service or billing role.
• Strong understanding of medical billing terminology and insurance claim processes.
• Proficiency with billing software, CRM systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• High level of organization, attention to detail, and critical thinking ability.
• Empathetic, compassionate, and inclusive approach to customer interactions.
• Ability to work independently in a remote setting while staying connected with the team.

Preferred Qualifications

• Bachelor’s degree from an accredited university (any field).
• Prior experience in healthcare or health insurance billing.
• Strong decision‑making skills and the ability to handle complex billing scenarios.
• Experience with HIPAA compliance and patient confidentiality protocols.
• Demonstrated flexibility and adaptability in a dynamic work environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping patients navigate billing challenges.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Communication: Clear, concise, and professional communication with patients, insurers, and colleagues.
• Time Management: Efficiently manage call volume while maintaining accuracy.
• Collaboration: Work seamlessly with cross‑functional teams to resolve complex issues.
• Compliance Awareness: Strong understanding of HIPAA, billing regulations, and company policies.
• Adaptability: Thrive in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Urology Billing Customer Service Specialist, you will have access to:

• Structured training programs covering medical billing, insurance processes, and customer service best practices.
• Mentorship from experienced billing specialists and managers.
• Opportunities to advance into senior billing roles, team lead positions, or cross‑divisional roles within brighthush.
• Continuous learning resources, including webinars, industry certifications, and internal knowledge bases.
• Regular performance reviews that highlight growth areas and reward achievements.

Work Environment & Company Culture

brighthush’s culture is built on trust, respect, and a shared commitment to patient care. We foster:

• Inclusive teamwork that values diverse perspectives.
• Transparent communication channels that keep everyone informed.
• A supportive environment where employees can balance work and personal life.
• Recognition programs that celebrate individual and team successes.
• Opportunities for remote collaboration through modern communication tools.

Compensation & Benefits

We offer a competitive salary that reflects your experience and performance. In addition, brighthush provides a comprehensive benefits package designed to support your health, well‑being, and future:

• Health, dental, and vision insurance with FSA/HSA options.
• Optional life insurance.
• 401(k) plan with company match.
• 12 weeks of parental leave for birthing parents and 4 weeks for non‑birthing parents.
• Additional parental benefits, including fertility stipends, free diapers, and breast pump support.
• Paid holidays and PTO that accrues from day one.
• Employee Assistance Programs for mental health and well‑being.
• Flexible work schedule and remote work options.

How to Apply

If you are passionate about delivering exceptional customer service, have a strong grasp of medical billing, and thrive in a remote, collaborative environment, we encourage you to apply. Join brighthush and help us continue to make a difference in the lives of patients worldwide.

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