Senior Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Driving Exceptional Shopper Journeys, Store Performance, and Brand Loyalty at brighthush

Welcome to brighthush – A Global Retail Revolution

At brighthush, we’re more than a retailer; we’re a worldwide movement that redefines how people shop for style and savings. With a footprint that spans over 5,000 stores across North America, Europe, and Asia, we set the gold standard for off‑price retail by blending unbeatable prices with a curated, high‑quality product mix. Our success is rooted in a culture of innovation, inclusivity, and an unwavering commitment to delight every customer who walks through our doors.

Every employee at brighthush is a living ambassador of our brand. We invest in continuous learning, empower teams to own their growth, and celebrate the diverse perspectives that make our community stronger. Whether you’re on the front lines of a bustling store, coordinating logistics in a distribution center, or shaping strategy in one of our corporate hubs, you’ll find a collaborative environment that values creativity, curiosity, and a passion for excellence.

Why This Role Matters – The Heartbeat of the Shopper Journey

As a Retail Customer Experience Coordinator, you will become the pulse of the shopper journey. You’ll lead a dynamic team of Associates, champion our loyalty initiatives, and ensure every visitor leaves brighthush feeling valued, excited, and eager to return. Your impact will ripple through sales, customer satisfaction, and brand advocacy, directly influencing the growth of our stores and the loyalty of our customers.

Role Overview – What You’ll Do Every Day

In this role, you will be the catalyst for a seamless, customer‑centric environment. Your day‑to‑day tasks will include:

• Lead by Example: Engage with shoppers, greet them warmly, and model the highest standards of service.
• Team Leadership: Oversee a front‑end team of Associates, assign registers, coordinate breaks, and ensure coverage during peak times.
• Training & Development: Design and deliver training sessions on customer service best practices, merchandising techniques, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns promptly, turning potential issues into opportunities for loyalty and repeat business.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s brand standards.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and customers.
• Data & Reporting: Track key metrics such as sales, customer satisfaction scores, and shrinkage, and report findings to senior management.
• Collaboration: Partner with store management to identify training needs, improve processes, and drive store growth.
• Continuous Improvement: Participate in store shrink reduction initiatives, safety audits, and customer experience enhancements.

Additional Impact Areas

• Digital Integration: Work with the e‑commerce team to ensure a consistent omnichannel experience, including in‑store pickup and returns.
• Community Engagement: Represent brighthush at local events, fostering relationships with neighborhood leaders and influencers.
• Innovation Champion: Test and implement new service concepts, such as mobile checkout or personalized styling sessions, to keep the brand ahead of market trends.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display techniques.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse audiences.
• Demonstrated ability to adapt quickly to changing priorities and unexpected situations.
• Team‑player mindset, capable of collaborating effectively with peers, supervisors, and cross‑functional teams.
• Proficiency in POS systems, inventory management software, and basic data analysis tools.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications – The Extra Edge

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in training or coaching Associates, with measurable improvements in performance metrics.
• Knowledge of labor regulations, safety standards, and compliance requirements.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Key Skills & Competencies – What Makes You Successful

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong analytical skills to interpret sales data, customer feedback, and operational metrics.
• Effective problem‑solving abilities, turning challenges into opportunities for growth.
• High emotional intelligence, enabling you to read customer cues and respond with empathy.
• Organizational prowess, ensuring smooth daily operations and efficient team coordination.
• Adaptability, thriving in dynamic environments and embracing change as a catalyst for improvement.
• Leadership presence, inspiring confidence and motivating Associates to exceed expectations.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, every role is a stepping stone toward greater responsibility. As a Retail Customer Experience Coordinator, you’ll have the chance to:

• Advance to Store Manager or District Manager positions, overseeing multiple locations.
• Transition into corporate roles in merchandising, operations, or customer experience strategy.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Attend industry conferences, workshops, and training sessions to stay ahead of retail trends.
• Leverage brighthush’s internal mobility platform to explore new career paths within the organization.

Culture & Work Environment – What It’s Like to Work at brighthush

brighthush is built on a foundation of inclusion, respect, and collaboration. Our culture is defined by:

• Open communication channels that encourage feedback and idea sharing.
• A supportive environment where every voice is heard and valued.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices and workplace initiatives.
• Team‑building activities, community service projects, and employee recognition events.
• Flexible scheduling options to accommodate personal commitments and promote work‑life harmony.

Compensation, Perks, and Benefits – We Reward Your Excellence

While specific compensation details vary by location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance bonuses tied to store sales, customer satisfaction, and operational excellence.
• Employee discount program, allowing you to shop at brighthush for less.
• Health and wellness benefits, including medical, dental, vision, and mental health resources.
• Retirement savings plan with company match.
• Paid time off, parental leave, and holiday schedules.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) and wellness initiatives.

How to Apply – Join the brighthush Family

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and start your journey with us.

Apply to this position at brighthush

We Celebrate Diversity – Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.