Senior Revenue Cycle Operations Lead – Global Healthcare Billing Champion, Remote Full‑Time – Drive Revenue Growth, Operational Excellence, and Client Success at brighthush

About brighthush

In today’s fast‑evolving healthcare landscape, providers are under relentless pressure to deliver exceptional patient care while navigating increasingly complex reimbursement frameworks and tightening budgets. brighthush rises to this challenge as a transformative partner, turning obstacles into strategic growth opportunities. By combining a cloud‑native revenue cycle platform with a team of seasoned industry experts, we empower hospitals, health systems, and physician practices across more than 30 countries to unlock hidden revenue, eliminate billing errors, and elevate the overall patient experience.

We are not just a software vendor; we are a strategic ally that embeds itself into our clients’ day‑to‑day operations, co‑creates solutions, and drives measurable financial and operational impact. With a global footprint and a dedicated workforce of over 1,200 professionals, brighthush is the trusted partner that transforms complex billing challenges into tangible financial gains.

Our mission is clear: to become the most trusted partner in revenue cycle management by blending cutting‑edge technology with deep industry expertise. We achieve this by delivering not only software but also the people, processes, and insights that enable our clients to thrive.

At brighthush, we believe that the best solutions arise from empowered, engaged teams. That’s why we invest heavily in professional development, well‑being, and career progression. Our culture is built on innovation, collaboration, and continuous learning, and we’re looking for leaders who share that passion.

Position Overview

We are seeking a seasoned, results‑driven Senior Revenue Cycle Operations Lead to join our remote, full‑time team across the United States. In this pivotal role, you will lead a high‑performing billing team, partner with cross‑functional service groups, and drive operational excellence through data‑driven insights. Your strategic vision and hands‑on leadership will directly influence the success of our clients and the growth of brighthush.

Why This Role Matters

Billing is the lifeblood of any healthcare organization. Inefficiencies, errors, and compliance gaps can erode revenue, strain relationships, and compromise patient care. As Senior Revenue Cycle Operations Lead, you will be the guardian of accuracy, the champion of process excellence, and the trusted advisor to our clients. Your work will translate into tangible financial gains for hospitals, improved patient experiences, and a stronger reputation for brighthush as a leader in revenue cycle management.

Key Responsibilities

• Team Leadership & Development: Build, coach, and mentor a diverse group of billing specialists. Foster a culture of accountability, continuous improvement, and professional growth. Implement structured onboarding, performance reviews, and clear career pathways.
• Operational Oversight: Design, implement, and refine billing processes to maximize accuracy, efficiency, and compliance across all client accounts. Continuously monitor key performance indicators and drive corrective actions.
• Escalation Management: Serve as the primary point of contact for complex billing issues. Resolve escalations swiftly, ensuring client satisfaction and adherence to SLAs.
• Data Analysis & Reporting: Collect, analyze, and interpret operational metrics. Identify trends, uncover opportunities, and inform strategic decisions. Deliver actionable insights to senior leadership.
• Cross‑Functional Collaboration: Partner with Service, Finance, and Technology teams to align operational goals, share insights, and drive integrated solutions. Champion cross‑departmental initiatives that enhance client value.
• Client Engagement: Build strong relationships with key stakeholders at client organizations. Act as a trusted advisor on billing best practices, process improvements, and technology adoption.
• Continuous Improvement: Champion Lean Six Sigma initiatives, process automation, and technology adoption. Drive a culture of experimentation and data‑backed decision making.
• Compliance & Risk Management: Ensure all billing activities adhere to regulatory standards (HIPAA, ICD‑10, CPT, HCPCS) and internal policies. Conduct regular audits and risk assessments.
• Strategic Planning: Contribute to long‑term operational strategies, including capacity planning, resource allocation, and cost optimization. Align operational plans with business objectives.
• Performance Reporting: Prepare executive‑level dashboards and presentations that communicate key metrics, trends, and action plans. Translate data into clear, compelling narratives.
• Technology Enablement: Evaluate and recommend new tools, platforms, and integrations that streamline billing workflows and enhance data visibility.
• Change Management: Lead change initiatives, ensuring smooth adoption of new processes and technologies across the billing organization.

Essential Qualifications

• Bachelor’s degree in Business Administration, Finance, Healthcare Management, or a related field (or equivalent professional experience).
• Minimum of 2 years of progressive experience in billing operations, preferably within the healthcare or technology sector.
• Proven track record of managing and developing high‑performing teams.
• Strong analytical mindset with proficiency in data analysis tools (Excel, Power BI, Tableau).
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly to diverse audiences.
• Demonstrated ability to handle escalations, resolve conflicts, and maintain client satisfaction.
• Knowledge of healthcare billing regulations (HIPAA, ICD‑10, CPT, HCPCS) and industry standards.
• Experience with process improvement methodologies (Lean, Six Sigma, Kaizen).
• Proficiency in project management tools (Jira, Asana, Trello) and CRM systems.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Advanced degree (MBA, MPH, or related) or professional certifications (Certified Revenue Cycle Professional, Six Sigma Green Belt).
• Experience leading billing operations for large, multi‑site healthcare systems.
• Familiarity with cloud‑based billing platforms and API integrations.
• Background in data science or predictive analytics applied to revenue cycle management.
• Experience in a remote, distributed team environment with strong self‑management skills.

Core Competencies & Skills

• Leadership & Influence: Ability to inspire, motivate, and guide teams toward shared goals.
• Strategic Thinking: Visionary mindset that balances short‑term execution with long‑term impact.
• Problem‑Solving: Analytical rigor combined with creative solutions to complex operational challenges.
• Client‑Centricity: Deep commitment to delivering value and exceeding client expectations.
• Adaptability: Comfortable navigating ambiguity and driving change in a fast‑paced environment.
• Collaboration: Proven ability to work cross‑functionally and build consensus.
• Technology Savvy: Comfortable leveraging technology to automate processes and enhance data visibility.
• Communication: Clear, concise, and persuasive communicator at all organizational levels.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the resources we provide. As Senior Revenue Cycle Operations Lead, you will:

• Progress to Director of Operations or Head of Customer Success, overseeing larger teams and broader strategic initiatives.
• Lead cross‑departmental innovation projects, influencing product development and market strategy.
• Participate in executive leadership forums, gaining exposure to high‑level decision‑making.
• Access a robust learning ecosystem, including internal workshops, industry conferences, and tuition reimbursement for relevant certifications.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.
• Engage in rotational programs that expose you to finance, technology, and client success functions.
• Receive regular performance reviews with clear, measurable career milestones.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Real‑time collaboration tools (Slack, Microsoft Teams).
• Flexible work hours that respect work‑life balance.
• Regular virtual social events and wellness initiatives.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Access to a digital library of learning resources and industry publications.
• Annual company retreats and team‑building events that foster camaraderie.

Compensation & Benefits

We offer a competitive salary range of $48,131 – $81,225 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Performance‑based bonuses tied to team and company metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) and a generous parental leave policy.
• Professional development stipend and access to industry‑leading training platforms.
• Wellness program including gym membership discounts and mental health resources.
• Annual company retreats and team‑building events.
• Flexible work‑from‑home stipend to support your home office setup.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is reshaping the future of healthcare revenue management. You’ll work alongside passionate professionals who are committed to excellence, innovation, and client success. Your contributions will have a direct, measurable impact on the financial health of hospitals and health systems, ultimately improving patient care outcomes.

We value curiosity, resilience, and a growth mindset. If you are ready to lead, innovate, and elevate operational performance in a dynamic, remote environment, we want to hear from you.

Apply Today

Ready to take the next step in your career? Submit your application through our careers portal and join the brighthush team where your expertise will shine and your career will soar.