Senior Sage Customer Account Manager – Driving Growth & Customer Success in the UK SaaS Landscape

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses across the United Kingdom to unlock the full potential of cloud‑based accounting and enterprise resource planning solutions. With a deep focus on Sage products, we blend industry expertise, data‑driven insights, and a customer‑centric mindset to deliver transformative outcomes for our clients. Our culture is built on collaboration, continuous learning, and a relentless pursuit of excellence, making brighthush the ideal place for ambitious professionals who thrive on solving complex business challenges.

Role Overview

As a Sage Customer Account Manager at brighthush, you will be the strategic liaison between our clients and our internal teams. Your primary mission is to nurture long‑term relationships, drive revenue growth, and ensure that every customer derives maximum value from Sage Intacct, Sage 200, and our suite of professional services. You will operate largely from a remote setting, with occasional travel to client sites or corporate events to reinforce partnerships and showcase our solutions.

Key Responsibilities

• Customer Relationship Management
  • Build and sustain deep, trust‑based relationships with key stakeholders across client organizations.
  • Conduct regular business reviews to assess satisfaction, uncover pain points, and identify upsell or cross‑sell opportunities.
  • Serve as the primary point of contact for all customer inquiries, ensuring timely and effective resolution.
  • Collaborate with the Customer Success Leader to manage escalations and maintain a high level of service quality.
• Revenue & Expansion Management
  • Own a portfolio of accounts and be accountable for meeting or exceeding quarterly and annual sales targets.
  • Identify expansion, upgrade, and migration opportunities within existing accounts, leveraging brighthush’s professional services and SaaS offerings.
  • Lead the end‑to‑end sales process using our internal SSA/ISO/CRM system, ensuring accurate forecasting and pipeline visibility.
  • Maintain up‑to‑date, clean data in the CRM, documenting all interactions, opportunities, and outcomes.
• Solution Guidance & Enablement
  • Coordinate with professional services and presales teams to deliver tailored product demonstrations and training sessions.
  • Educate clients on new features, best practices, and industry trends that enhance their use of Sage solutions.
  • Act as a product evangelist, providing feedback to product development based on customer needs.
• Issue Resolution & Collaboration
  • Facilitate cross‑functional communication to resolve technical or business issues swiftly.
  • Work closely with support, MITS, and product teams to ensure customer concerns are addressed within agreed SLAs.
  • Document root causes and share lessons learned to improve future customer experiences.
• Renewals & Upselling
  • Lead the renewal process, negotiating contract terms and ensuring a smooth transition to new agreements.
  • Identify and pitch additional modules, hosting services, or ISV integrations that align with client objectives.
  • Introduce migration specialists when clients are ready to transition to a SaaS model, ensuring a seamless handover.
• Performance & KPI Management
  • Track and report on key metrics such as customer satisfaction scores, renewal rates, and upsell revenue.
  • Participate in monthly performance reviews, setting actionable goals for continuous improvement.

Essential Qualifications

• Proven experience (3+ years) in account management for business management or ERP software solutions.
• Deep familiarity with Sage Intacct, Sage 200, or comparable cloud accounting platforms.
• Track record of consistently meeting or exceeding sales targets and driving account growth.
• Exceptional communication, negotiation, and presentation skills, with the ability to influence decision makers at all levels.
• Strong pipeline management and CRM proficiency (Salesforce, HubSpot, or similar).
• Willingness and ability to travel to client sites, industry events, and internal meetings as required.

Preferred Qualifications

• Experience working within a SaaS or subscription‑based business model.
• Knowledge of migration processes from on‑premise to cloud solutions.
• Background in consulting or professional services, providing a holistic view of customer journeys.
• Multilingual capabilities, especially in languages spoken by UK SMEs.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Analytical Acumen – Proficiency in interpreting data to uncover trends and inform decision making.
• Project Management – Skilled at coordinating cross‑functional teams to achieve project milestones.
• Adaptability – Comfortable navigating change in a fast‑paced, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Sage Customer Account Manager, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and industry best practices.
• Mentorship from senior leaders and subject‑matter experts across product, support, and professional services.
• Clear career pathways – from Account Manager to Senior Account Manager, Customer Success Lead, or Product Management roles.
• Opportunities to lead cross‑functional initiatives, such as product launches or customer advocacy programs.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote‑first approach means you can work from anywhere in the UK, while still enjoying:

• Regular virtual team huddles and knowledge‑sharing sessions.
• Annual in‑person retreats that foster team bonding and strategic alignment.
• A flexible work schedule that supports work‑life balance.
• A supportive environment that encourages experimentation and continuous improvement.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base salary commensurate with experience, with a target of £70,000 OTE.
• Uncapped commission structure that rewards high performance.
• Health and wellbeing benefits, including private medical insurance and mental health support.
• Annual performance bonus and long‑term incentive plans.
• Generous paid time off, flexible working hours, and remote‑work stipend.
• Professional development budget for certifications, conferences, and courses.

How to Apply

Ready to take the next step in your career and join a team that values innovation, customer success, and personal growth? Submit your application through our careers portal, and let’s explore how you can make an impact at brighthush.

Closing Statement

As a Sage Customer Account Manager at brighthush, you will be at the forefront of driving digital transformation for businesses across the UK. Your expertise will help clients streamline operations, unlock new revenue streams, and achieve sustainable growth. If you are a proactive, customer‑focused professional with a passion for technology and a proven sales record, we invite you to apply and become part of our dynamic, future‑oriented team.