Veterinary Customer Care Technician – Frontline Support Specialist for Companion Animal & Livestock – Regulatory & Pharmacovigilance Expertise at brighthush

About brighthush and the Veterinary Care Revolution

At brighthush, we are redefining the way veterinary professionals and animal owners connect with the products and services that keep pets healthy and farms thriving. Our mission is to empower veterinarians, technicians, and animal caregivers with the most accurate, timely, and compassionate support possible. By blending cutting‑edge science, regulatory excellence, and a customer‑obsessed mindset, brighthush has become a trusted partner for veterinary practices worldwide.

As the veterinary industry evolves, the demand for knowledgeable, responsive, and regulatory‑savvy support teams has never been higher. Whether you’re a seasoned veterinary technician or a customer‑service professional with a passion for animal health, brighthush offers a dynamic environment where your expertise can make a real difference.

Why This Role Matters

The Veterinary Medical Information and Product Support (VMIPS) Team is the frontline of our commitment to safety, compliance, and customer satisfaction. The Customer Care Veterinary Technician (CCVT) is the first point of contact for every client—veterinary staff, animal owners, and industry partners. Your role ensures that every inquiry, complaint, or adverse event is handled with precision, empathy, and regulatory integrity.

Key Responsibilities

• Deliver Exceptional First‑Line Support – Provide a personalized, efficient, and empathetic experience that helps customers achieve their goals.
• Handle Inbound Communications – Respond to daily companion animal and livestock inquiries across all approved channels, following brighthush guidelines.
• Communicate with Confidence – Speak fluently with veterinary staff and animal owners about product mechanisms, disease states, diagnoses, treatments, and diagnostics.
• Document Adverse Events – Ensure accurate reporting of adverse events involving brighthush products, complying with pharmacovigilance standards.
• Resolve Complex Inquiries – Apply VMIPS and Veterinary Medical Regulatory Affairs (VMRA) SOPs to address routine and complex customer concerns.
• Maintain Data Integrity – Follow processes that guarantee consistency and accuracy in data entry, medical investigations, and PV database usage.
• Educate Customers – Provide clear information on brighthush products, services, and programs, offering follow‑up support as needed.
• Administer Guarantee Programs – Manage marketing guarantee initiatives (e.g., Satisfaction Guarantee) to ensure a positive customer experience with fiduciary accountability.
• Collaborate Internally – Liaise with Operations, Marketing, Sales, and Manufacturing teams to identify optimal outcomes for customers.
• Utilize Technology Efficiently – Operate phone systems, workforce management, and QA tools with ease.
• Foster Team Spirit – Maintain a collegial, team‑player attitude when interacting with VMIPS colleagues.
• Complete Ongoing Training – Stay current on products, programs, policies, and procedures through regular training.
• Participate in Team Meetings – Engage in departmental and weekly team meetings to share insights and improve processes.

Education and Experience

• Veterinary Technician Credential (CVT, RVT, etc.) in good standing – preferred
• Bachelor’s degree – preferred
• Minimum 5 years of clinical experience as a veterinary technician, or equivalent customer‑facing experience in a related environment.

Technical Skills and Competencies

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational abilities with a detail‑oriented approach.
• Technical aptitude: proficient typing, Microsoft Word, Excel, Outlook.
• Experience with data entry applications.
• Conflict resolution or grief counseling experience.
• Clear, articulate, and grammatically sound speech with a professional phone manner.
• Passion for delivering superior customer support.
• Ability to learn, understand, and communicate complex information over the phone.
• Strong rapport‑building and active listening skills.
• High initiative, effort, and commitment to complete projects and assignments.
• Technical expertise in complex medical terminology and competitive product knowledge.
• Openness to feedback from management, QA, and senior colleagues.
• Self‑motivated, disciplined, and able to thrive in a changing environment.
• Flexibility to handle multiple tasks simultaneously.
• Ability to complete training and meet expectations to serve customers.

Physical and Scheduling Requirements

• Primarily seated work with occasional standing.
• Availability for rotating shifts, Monday through Friday, including some evenings and holidays.

Career Growth and Learning Opportunities

At brighthush, we believe that your professional development is as important as the service you provide. As a CCVT, you will:

• Gain in‑depth knowledge of veterinary pharmacology, regulatory affairs, and product safety.
• Participate in cross‑functional projects that influence product development and regulatory strategy.
• Access continuous learning through webinars, workshops, and certifications in veterinary medicine and customer service excellence.
• Progress into senior support roles, regulatory affairs positions, or product management tracks.
• Benefit from mentorship programs that pair you with experienced leaders in veterinary science and business operations.

Work Environment and Company Culture

brighthush is built on a foundation of collaboration, innovation, and a genuine love for animals. Our culture encourages:

• Open communication across all levels.
• Recognition of individual contributions and team achievements.
• Work‑life balance with flexible scheduling and remote‑work options where feasible.
• Inclusive practices that celebrate diversity and foster belonging.
• Community outreach initiatives, such as veterinary clinics and animal welfare programs.

Compensation, Perks, and Benefits

We offer a competitive total rewards package designed to support your physical, emotional, and financial wellbeing:

• Base Salary – $72,000 to $104,000 annually, commensurate with experience and location.
• Short‑Term Incentive Compensation – Eligible for performance‑based bonuses.
• Health & Wellness – Comprehensive medical, dental, and vision coverage starting on day one.
• Retirement Planning – 401(k) plan with company match and profit‑sharing contributions.
• Paid Time Off – 4 weeks of vacation, plus paid holidays.
• Professional Development – Reimbursement for relevant certifications, conferences, and continuing education.
• Employee Assistance Program – Confidential counseling and support services.
• Wellness Initiatives – Gym membership discounts, wellness challenges, and mental health resources.
• Employee Recognition – Quarterly awards, spot bonuses, and peer‑to‑peer recognition.

How to Apply

If you are ready to join a forward‑thinking team that values expertise, empathy, and excellence, we invite you to apply today. Bring your passion for animal health and your commitment to outstanding customer service to brighthush, where your impact will be felt across the veterinary community.

Click the button below to submit your application and take the first step toward a rewarding career with brighthush.