Senior SAP AMS Director/Senior Director (MM or PP) - CONSULTING

Senior SAP AMS Director/Senior Director (MM or PP) Employment Type: Full-time Location: Remote within the US only Travel: Yes, as needed based on the project Company Overview About AnswerThink AnswerThink, a division of The Hackett Group, Inc. (NASDAQ: HCKT), is a premier SAP Platinum Partner dedicated to helping mid-market and enterprise companies optimize their business operations. We specialize in designing, deploying, and supporting customized SAP solutions—including SAP S/4HANA, Cloud ERP, and analytics. As an industry leader with decades of proven implementation methodologies, AnswerThink helps organizations accelerate growth, reduce technology risks, and maximize their return on SAP investments. Position Overview The Senior SAP AMS Director/Senior Director will lead SAP AMS support and client delivery responsibilities across MM or PP environments. This role will oversee functional support teams, manage client relationships and escalations, support project management activities, and help ensure effective service delivery, issue resolution, change management, and ongoing business optimization for SAP clients.

Responsibilities

PP Support: Master Data & Planning: Expertise in Material Master, Bills of Material (BOM), Work Centers, Routings, Recipes, Production Versions, and MRP (classic and MRP Live). Execution & Capacity: Knowledge of Production Orders, Process Orders, Confirmations, Goods Movements, and capacity leveling. Integration: Understanding cross-module integration with MM (Materials Management), SD (Sales and Distribution), QM (Quality Management), and FI/CO (Product Costing). SAP S/4HANA: Proficiency in modern S/4HANA deployment and SAP Fiori applications. QM Support: Inspection Plans: Expertise in inspection types and inspection plans. Inspection Processing: Results entry and Usage Decision support and configuration. Quality Information Records MM Support: Core MM Modules: Mastery of purchasing, inventory management, logistics invoice verification, and material valuation. SAP S/4HANA: Proficiency in modern S/4HANA deployment and SAP Fiori applications. Cross-Module Integration: Understanding of how MM connects with Finance/Controlling (FI/CO), Sales and Distribution (SD), Production Planning (PP), and Warehouse Management (WM). Nice to Have: EWM and WM experience would be a plus but we have seen that strong MM resources may not have EWM or WM experience. US Team Lead: Monitor AMS team: Have meetings with the Functional support teams weekly or bi-weekly to monitor utilization and check on items that may need additional support Functional Advisor: Meet with functional resources for tickets that are difficult to discuss options and determine best solutions Employee Development: Work with functional resources to help develop new skill sets Project Management: System Knowledge: Comprehensive grasp of core SAP modules (e.g., FICO, MM, SD, EWM) and how they integrate across business workstreams. Methodology: Familiarity with delivery frameworks like the SAP Activate Methodology or Agile/Scrum delivery models. Stakeholder Management: Exceptional communication skills to align expectations between diverse business teams, executives, and technical workstreams. Risk & Resource Mitigation: Ability to anticipate bottlenecks, manage project budgets, and adjust team schedules proactively. Trust and Coaching: Capability to earn team trust, mentor functional consultants, and foster a solution-oriented mindset during project roadblocks. AMS & Support Competencies: Ticket Handling: Experience resolving 2nd/3rd level support tickets via tools like ServiceNow or SAP Solution Manager. Change Management: Ability to prepare functional specifications, perform root-cause analysis, and manage transports ITIL Framework: Adherence to standard service management processes for incidents, problems, and releases. Risk & Budget Mitigation: Capacity to manage project budgets, scope creep, and contingency planning under tight go-live deadlines. Client Delivery Manager: Client Relationship Management: Act as the main point of contact between the client and the SAP service provider, handling negotiations, escalations, and regular service reviews. Service Delivery Oversight: Ensure support team operations align with agreed-upon Service Level Agreements (SLAs) and project scopes. Financial & Contract Management: Track account profitability, manage contract renewals, and identify opportunities for additional service expansion or system enhancements. Proactive Planning: Coordinate with internal functional and technical SAP teams to optimize system performance and strategic roadmaps for the client ERP Knowledge: Strong understanding of SAP enterprise resource planning environments or general ERP systems. Consulting & Communication: Excellent client-facing negotiation, conflict-resolution, and written/verbal communication skills. Project Methodology: Familiarity with structured project management or service frameworks (such as ITIL, PMI, Scrum, or SAP Activate). AMS Client Project Director: Incident Intervention: Works with CDM and client for escalation when there are problems with the resolution of an issue Stakeholder Communication: Acts as the escalation contact for when there are issues Creation of Change Requests and SOWs: Assist and review change requests and SOW for client AMS services and AMS projects Account Responsibility: Periodically attends ticket reviews with CDM and Client. Work with CDM on business review and business optimization. Client Relationship Management: Supports the CDM to maintain a positive client relationship. Periodically checks in with the client to see how they are doing and to be proactive with new initiatives and to prevent any issues. Qualifications & Requirements Senior-level SAP AMS leadership experience supporting MM or PP environments. Strong hands-on knowledge of SAP S/4HANA, SAP Fiori applications, and cross-module integration. Experience managing AMS support teams, client relationships, escalations, service delivery, and account responsibilities. Experience with project management, delivery frameworks, and service management processes such as SAP Activate, Agile/Scrum, ITIL, PMI, or related methodologies. Ability to support ticket resolution, root-cause analysis, change management, SOWs, change requests, budgets, scope, risk, and resource planning. Excellent client-facing communication, stakeholder management, negotiation, conflict-resolution, mentoring, coaching, and employee development skills. Remote within the US only; travel required as needed based on the project.