Senior Scaled Customer Education Specialist – Driving Global Adoption & Success for Connected Operations Platforms

About brighthush

At brighthush, we are redefining how the world’s most critical industries—agriculture, construction, field services, transportation, and manufacturing—operate in the digital age. Our Connected Operations™ Cloud platform turns raw IoT data into actionable insights that improve safety, efficiency, and sustainability across the global economy. With more than 40% of global GDP tied to these sectors, brighthush is at the forefront of a transformation that keeps the planet moving.

As a public company, we blend the agility of a startup with the resources of a global enterprise. This unique position gives our teams the freedom to experiment, the support to scale, and the stability to build for the long term. If you’re passionate about creating tangible impact for millions of people—from truck drivers to school bus operators to emergency responders—brighthush is the place to bring that vision to life.

Role Overview

We’re looking for a Senior Scaled Customer Education Specialist to join our Customer & Partner Education team. In this role, you’ll design, deliver, and optimize cohort‑based learning experiences that help thousands of commercial and mid‑market customers unlock the full value of the brighthush platform. You’ll work across industries, orchestrate live webinars, and create digital assets that make complex platform concepts accessible and actionable.

This is a remote position open to U.S. candidates outside the San Francisco Bay Area, New York City, and Washington, D.C. metro areas.

Key Responsibilities

• Program Design & Delivery: Build, launch, and facilitate cohort‑based one‑to‑many training programs that guide customers from onboarding through advanced adoption.
• Innovation & Integration: Create new learning experiences that blend physical and digital assets—live sessions, community forums, and AI‑powered tools—to keep content fresh and engaging.
• Content Creation: Produce high‑quality training materials—video tutorials, job aids, slide decks—aligned with brand guidelines and updated to reflect product changes.
• Tool Optimization: Leverage internal and external platforms (brighthush Community, AI authoring tools, Slido, etc.) to streamline training delivery and enhance learner interaction.
• Expert Facilitation: Demonstrate deep knowledge of the brighthush platform and confidently address a wide range of customer questions during live sessions.
• Logistics Management: Handle all live session logistics: registration, scheduling, Q&A facilitation, polling, and post‑session resource distribution.
• Cross‑Functional Collaboration: Partner closely with the Customer Success Scale team and the broader Education squad to shape content, share feedback, and identify knowledge gaps.
• Continuous Improvement: Analyze engagement and impact data, iterate on content, and refine delivery methods to maximize learning outcomes.
• Culture Champion: Embody brighthush’s core values—Customer Success, Long‑Term Thinking, Growth Mindset, Inclusion, and Team Wins—while scaling globally.

Essential Qualifications

• 3–4 years of experience delivering training or education at scale, with at least 1 year in a one‑to‑many or virtual instructor‑led format.
• Exceptional communication, presentation, and facilitation skills—able to simplify complex concepts for diverse audiences.
• Proven ability to design and deliver live webinars or virtual instructor‑led training (vILT) to external customers.
• Strong interpersonal skills: dynamic, enthusiastic, and comfortable engaging stakeholders at all levels.
• Experience creating digital learning assets (video tutorials, job aids, slide decks) using AI models, authoring tools, and editing software.
• Working knowledge of instructional design principles—structure content around clear learning objectives and measurable outcomes.
• Self‑directed, analytical mindset: quick to learn new products, tools, and customer needs.
• Data‑driven: able to analyze engagement metrics, iterate on content, and report on impact.
• Excellent prioritization and organization: manage multiple programs and sessions concurrently while maintaining meticulous detail.
• Comfortable working independently and as part of a cross‑functional team.

Preferred Qualifications

• Familiarity with webinar and virtual classroom platforms (Zoom, Webex, GoToWebinar, etc.).
• Experience with Learning Management Systems (LMS) and community platforms.
• Background in SaaS product training.
• Knowledge of AI‑driven content creation tools and analytics dashboards.
• Experience in the physical operations or industrial IoT space.

Skills & Competencies

• Strategic Thinking – Ability to align training initiatives with business goals and customer success metrics.
• Technical Fluency – Comfortable navigating complex software and translating technical details into user‑friendly language.
• Creative Storytelling – Craft engaging narratives that resonate with learners across industries.
• Collaboration & Influence – Work effectively with Customer Success, Product, Marketing, and Engineering teams.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Customer‑Centric Mindset – Prioritize the learner’s journey and continuously seek ways to improve their experience.
• Data Literacy – Use analytics to inform decisions and demonstrate ROI.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industries we serve. As a Senior Scaled Customer Education Specialist, you’ll:

• Lead the design of flagship training programs that shape the customer experience for thousands of users.
• Collaborate with senior leaders to influence product roadmap based on customer feedback.
• Mentor junior educators and contribute to the development of a high‑performing training team.
• Participate in cross‑functional initiatives—product launches, go‑to‑market strategies, and global expansion projects.
• Access a robust learning ecosystem: professional development stipend, industry conferences, and internal knowledge‑sharing sessions.
• Earn equity and performance‑based bonuses that reflect your impact on the company’s growth.

Work Environment & Culture

brighthush fosters a culture of inclusion, collaboration, and continuous improvement. We believe that the best ideas come from diverse perspectives, so we actively support a workforce that reflects the communities we serve. Our remote‑first model gives you the flexibility to work from anywhere in the U.S., while our occasional in‑office gatherings provide opportunities for face‑to‑face collaboration and community building.

Key cultural pillars:

• Customer Success First: Every decision is measured by its impact on our customers’ outcomes.
• Build for the Long Term: We invest in sustainable growth, not short‑term gains.
• Growth Mindset: Continuous learning Apply for this job