Senior Customer Experience Lab Technician – Anterior Crown & Bridge Design & Real‑Time Clinical Support

About brighthush and the Future of Dental Care

brighthush is on a mission to revolutionize the dental industry, a sector valued at over $200 billion worldwide. By harnessing cutting‑edge technology, data‑driven workflows, and a culture of relentless innovation, we are building the operating system that will power dental practices across the globe. Our platform streamlines every facet of patient care—from digital impressions and AI‑assisted treatment planning to seamless integration with practice management software—empowering clinicians to deliver faster, more accurate, and more personalized care.

As we expand our footprint into new markets, we need passionate, tech‑savvy professionals who can bridge the gap between clinical expertise and digital solutions. If you thrive in a fast‑paced, fully‑digital environment and want to help shape the next generation of dental care, brighthush is the place for you.

Position Overview

We are seeking an experienced Customer Experience Lab Technician specializing in Anterior Crown & Bridge cases. In this role, you will partner directly with clinicians to provide real‑time technical support, ensuring flawless case outcomes and an exceptional experience for every patient. You will be the trusted advisor who translates complex digital workflows into tangible results, fostering confidence in our platform and driving adoption across practices.

Shift Options

• Mon‑Fri, 11 am – 8 pm ET
• Tues‑Fri, 12:30 pm – 9:15 pm + Sat, 9 am – 4 pm ET
• Mon‑Fri, 12:15 pm – 9 pm ET

Key Responsibilities

• Collaborate on Treatment Plans – Work side‑by‑side with clinicians in real‑time to review, refine, and optimize case designs, ensuring both aesthetic excellence and functional integrity.
• Provide Live Clinical Support – Serve as the first line of technical assistance via phone, chat, and video, troubleshooting issues, clarifying workflows, and delivering empathetic, solution‑oriented service.
• Facilitate Cross‑Functional Communication – Act as the liaison between clinicians and our lab teams, translating clinical feedback into actionable production insights and ensuring alignment across departments.
• Champion Quality Assurance – Review every case for adherence to design standards, material specifications, and patient safety guidelines, escalating any concerns promptly.
• Educate and Empower – Conduct brief, on‑the‑spot training sessions for clinicians on new features, best practices, and workflow optimizations.
• Data‑Driven Insight Generation – Capture and analyze support metrics, identify recurring pain points, and collaborate with product teams to drive continuous improvement.

Essential Qualifications

• Minimum 5 years of hands‑on experience as a dental laboratory technician.
• At least 3 years of proficiency with 3Shape CAD/CAM design, including complex, high‑aesthetic anterior crown and bridge cases.
• In‑depth knowledge of digital dental workflows: scan bodies, intraoral scanners, material science, and design best practices.
• Strong technical aptitude and the ability to quickly master new dental design platforms and software updates.
• Proven track record of building rapport with clinicians, delivering empathetic support, and managing complex concerns with professionalism.
• Excellent verbal and written communication skills, with the ability to translate technical feedback into clear, actionable insights.
• Comfortable engaging in live, real‑time conversations—phone, chat, or video—with clinicians across diverse practice settings.
• Demonstrated independent problem‑solving skills and the capacity to juggle multiple complex conversations simultaneously.
• Passion for working in a fast‑growing, fully‑digital lab environment and a desire to contribute to a culture of continuous innovation.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

Preferred Qualifications

• Experience in a customer‑facing lab role, with a history of driving client satisfaction and adoption.
• Familiarity with other CAD/CAM platforms such as Exocad, exocad, or similar tools.
• Background in quality assurance or regulatory compliance within dental manufacturing.
• Knowledge of emerging technologies such as AI‑assisted design, 3D printing, and digital material science.
• Previous involvement in product training or educational content creation for clinicians.

Core Skills & Competencies

• Technical Proficiency – Mastery of CAD/CAM software, digital impression workflows, and material science.
• Customer‑Centric Mindset – A genuine passion for helping clinicians succeed and a knack for turning challenges into opportunities.
• Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking – Ability to dissect complex cases, identify root causes, and propose effective solutions.
• Adaptability – Thrives in a rapidly evolving environment, quickly learning new tools and processes.
• Collaboration – Works seamlessly with cross‑functional teams—product, engineering, sales, and support—to drive shared goals.
• Time Management – Prioritizes tasks effectively, ensuring timely resolution of high‑volume support tickets.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Experience Lab Technician, you will:

• Gain exposure to the full spectrum of our digital platform, from front‑end design to back‑end production.
• Participate in cross‑departmental projects that shape product roadmaps and influence industry standards.
• Access continuous learning resources, including workshops, certifications, and industry conferences.
• Progress into senior technical roles, such as Lead Lab Technician, Technical Product Manager, or Customer Success Lead.
• Benefit from mentorship programs that pair you with seasoned leaders in dental technology and business strategy.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our team is built on the following pillars:

• Innovation at Scale – We encourage experimentation, rapid prototyping, and data‑driven decision making.
• Transparent Communication – Open channels across all levels ensure everyone’s voice is heard.
• Diversity & Inclusion – We celebrate diverse perspectives and are committed to building an equitable workplace.
• Work‑Life Harmony – Flexible schedules, remote options, and generous paid time off help you recharge.
• Community Impact – Our mission directly improves patient outcomes, and we actively support local dental initiatives.

Compensation, Equity & Benefits

We offer a competitive hourly rate of $32 – $36 per hour, supplemented by equity participation that aligns your success with the company’s growth. In addition, you will receive:

• Comprehensive health, dental, and vision insurance (where applicable).
• Robust mental health support, including counseling and wellness resources.
• Parental leave and family planning benefits.
• Retirement savings plans with company matching.
• Paid time off, sick leave, and public holidays.
• Access to continuous learning platforms and conference sponsorships.
• Regular team events, both virtual and in‑person, to strengthen collaboration and camaraderie.

Equal Opportunity & Accessibility

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply fully with the Americans with Disabilities Act (ADA) and are dedicated to providing reasonable accommodations throughout the hiring process and beyond. If you require any accommodations for your interview or have questions about accessibility, please let us know—we are here to support you.

Ready to Join brighthush?

If you are a seasoned dental lab technician with a passion for technology, customer success, and continuous improvement, we would love to hear from you. Bring your expertise, curiosity, and drive to a company that is reshaping the dental industry and making a tangible difference in patient care worldwide.

Apply now and become part of a forward‑thinking team that values innovation, collaboration, and excellence. Together, we’ll build the future of dentistry.

to submit your application.