Senior SEO Customer Success Team Lead – AI‑Driven Marketing Platform at brighthush

About brighthush

At brighthush, we’re redefining the digital marketing landscape with an AI‑native, all‑in‑one platform that empowers agencies and brands to scale smarter, faster, and more sustainably. From technical SEO to content strategy, our tools are engineered to deliver measurable results while reducing manual effort. We’re not just joining a category – we’re creating it, and we need visionary leaders who can shape the future of customer success in this dynamic environment.

Why Join brighthush?

• Remote‑First Culture: Work from anywhere in the United States or Canada, with flexible hours that align with Eastern Standard Time.
• AI‑Powered Innovation: Every day, you’ll collaborate with cutting‑edge AI systems that automate routine tasks, surface insights, and drive growth.
• Real Ownership: From building AI dashboards to managing a portfolio of high‑impact SEO clients, you’ll have the autonomy to shape strategy and execution.
• High Impact Team: Lead a talented Customer Success team that is passionate about SEO, data, and delivering exceptional client outcomes.
• Career Growth: At brighthush, we invest in your professional development through training, mentorship, and a clear path to senior leadership.
• Competitive Compensation & Benefits: Earn a base salary of $90,000–$110,000, complemented by performance bonuses, comprehensive health coverage, unlimited PTO, and more.

Key Responsibilities

As the SEO Customer Success Team Lead, you will be the linchpin that connects AI technology, client success, and SEO excellence. Your day‑to‑day responsibilities will include:

• AI System Design & Automation: Build and refine AI dashboards, automations, and alerting mechanisms that enable the CSM operation to run independently. Demonstrate how these systems reduce manual touchpoints and increase client satisfaction.
• Team Leadership & Development: Recruit, coach, and retain top SEO talent. Conduct performance reviews, create individualized development plans, and foster a culture of continuous improvement.
• Client Portfolio Management: Own a book of SEO clients, balancing hands‑on execution with strategic oversight. Serve as both a client advocate and a tactical executor.
• SEO Quality Assurance: Act as the SEO backbone for the team—spot‑check client strategies, audit technical SEO health, and recommend corrective actions.
• Retention & Upsell: Drive client retention through proactive engagement, manage escalations, conduct churn post‑mortems, and identify upsell opportunities to meet quarterly revenue targets.
• EOS Implementation: Apply the Entrepreneurial Operating System (EOS) to set quarterly ROCKs, track progress, and ensure alignment across the team.

Essential Qualifications

• 3+ years of hands‑on SEO experience at an agency or enterprise level, covering technical SEO, on‑page optimization, link building, and content strategy.
• 2+ years of proven leadership in a customer success or client‑facing role.
• Experience managing enterprise or Fortune 500 clients, with a track record of delivering measurable SEO outcomes.
• Strong proficiency with HubSpot, including CRM, marketing automation, and reporting.
• Familiarity with SEO platforms such as Search Atlas (or equivalent) and the ability to leverage them for data‑driven decision making.
• Background in SaaS or high‑growth tech environments, with an understanding of product‑market fit and scaling challenges.
• Based in the United States or Canada, with the ability to work during EST business hours.

Preferred Skills & Competencies

• Demonstrated ability to build AI tools that operate autonomously—dashboards, automations, or agent‑based systems.
• Exceptional analytical mindset, able to translate data into actionable insights and strategic recommendations.
• Excellent communication skills—clear, concise, and persuasive, especially when navigating ambiguity.
• Proactive problem‑sol Apply for this job